Quickly and efficiently resolve customer queries regarding payment issues via tickets;
Troubleshoot issues with payment partners to maintain high level of payment processing;
Escalate issues to the technical team if required;
Communicate with other departments within "cross-department" procedures.
At least 0.5 years of experience as a Customer Support Specialist or related position;
Competency in Microsoft Office applications;
Experience with resolving issues related to the payments industry would be a plus;
A financial or Economics degree would be a plus;
Ability to work in high workload conditions;
Passion for prioritizing tasks and meeting SLAs;
Attention to detail;
Stress resistance.
GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;
DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;
BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.
Get notifed when new similar jobs are uploaded
Get notifed when new similar jobs are uploaded