Quickly and efficiently resolve customer queries regarding payment issues via tickets;
Troubleshoot issues with payment partners to maintain high level of payment processing;
Escalate issues to the technical team if required;
Communicate with other departments within "cross-department" procedures.
At least 0.5 years of experience as a Customer Support Specialist or related position;
Competency in Microsoft Office applications;
Experience with resolving issues related to the payments industry would be a plus;
A financial or Economics degree would be a plus;
Ability to work in high workload conditions;
Passion for prioritizing tasks and meeting SLAs;
Attention to detail;
Stress resistance.
GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;
DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;
BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.
Here at Growe, we operate boldly in the iGaming and Entertainment industries, uniting brands worldwide and gathering expertise from diverse markets.
We focus on developing and implementing cutting-edge entertainment technology platforms and payment solutions, propelling assets' expansion and sustainable growth. We dare to unlock potential and seize opportunities, from launching new iGaming brands in Asia, Africa, and Latin America to providing exceptional opportunities to our team players and an extraordinary chance to succeed.
Check out our vacancies and join our growing team of opportunities unlockers.
Let's grow together!