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Billing Support Specialist

5 Months ago • Upto 1 Years • Finance

Job Summary

Job Description

Billing Support Specialist needed with 0.5+ years of experience in Customer Support or related roles. Must be proficient in Microsoft Office and have experience resolving payment issues. Intermediate level of English is required.
Must have:
  • Customer Support
  • Microsoft Office
  • Payment Issues
  • Intermediate English
Good to have:
  • Payments Industry
  • Financial Degree
  • High Workload
  • Attention Detail

Job Details

Growe welcomes those who are excited to:
  • Quickly and efficiently resolve customer queries regarding payment issues via tickets;

  • Troubleshoot issues with payment partners to maintain high level of payment processing;

  • Escalate issues to the technical team if required;

  • Communicate with other departments within "cross-department" procedures.

We need your professional experience:
  • At least 0.5 years of experience as a Customer Support Specialist or related position;

  • Competency in Microsoft Office applications;

  • Experience with resolving issues related to the payments industry would be a plus;

  • A financial or Economics degree would be a plus;

  • At least Intermediate level of English.
We appreciate if you have those personal features:
  • Ability to work in high workload conditions;

  • Passion for prioritizing tasks and meeting SLAs;

  • Attention to detail;

  • Stress resistance.

We are seeking those who align with our core values:
  • GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;

  • DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;

  • BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.

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