Chargebacks Specialist

Company Summary:

As a rapidly growing global manufacturer of residential and commercial products, Greenworks is leading the charge toward a more powerful and sustainable future. With over 20 years of research and development, including over 1000 patents in outdoor power equipment, power tools, and lifestyle products, we’re pushing the limits of what battery technology can do to improve the quality of work and life.

Position Summary:

The Chargeback Specialist is responsible for leading the chargebacks department in receiving, reviewing, investigating, and recommending a course of actions for chargebacks received from customers and reporting on chargeback analytics. The Specialist will be responsible for assigning and reviewing 8Ds, as well as maintaining and distributing all Salesforce data to the necessary parties.

Overview of position includes routine reviewing and receiving scorecards and chargeback reports, making necessary adjustments and communicating with internal customers for a timely resolution.

Essential Duties and Responsibilities:

• Research/ obtain all necessary documentation from SAP, WMS, customer portals and logistics partners.
• Ability to investigate, root cause, and solve problems.
• Ability to learn and retain compliance policies and procedures from multiple avenues.
• Must have well developed organizational and analytical skills.
• Effective issue identification and resolution skills.
• Ability to multi-task in an efficient, thorough, and prioritized manner, working quickly and independently on assigned tasks.
• Ability to communicate effectively.
• Participate in department meetings and problem-solving sessions, providing updates on metrics and different initiatives.
• Perform other duties as required.

Required Education and Experience:

• High school diploma or relevant qualification
• 1-3 years’ experience in an inventory control related role
• Proven understanding of warehouse operations and inventory control processes
• Strong analytical, root cause, and problem-solving skills utilizing Microsoft Excel, Access, or other related software tools.
• Demonstrates flexibility and adaptability in a dynamic fast-paced, changing, and demanding work environment.
• Strong organizational, interpersonal, and influencing skills

Preferred Qualifications and Experience:

• Working knowledge of SAP B1, Manhattan WMS, SAP EPW
• Associate’s degree in business, Supply Chain Management, or related field

Compensation and Benefits:

• Health, dental, and vision coverage
• Assistance with fertility treatment and adoption
• 401k company match plan
• Paid sick, personal, and vacation time

Greenworks will not offer sponsorship for employment-based visa status (including, but not limited to, H-1B visa status and other employment-based nonimmigrant visas) for this position. Accordingly, all applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship to continue to work legally in the United States.

Greenworks is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status, or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.