Parts Advisor
Job Summary
Job Description
Tesla seeks an experienced Parts Advisor to join its world-class service team. The role involves significant customer interaction, requiring strong customer service skills and basic technical support abilities. Responsibilities include receiving, picking, shipping, and transacting inventory; accurately recording parts transactions in the Dealer Management System (DMS); conducting customer transactions and providing order summaries; escalating issues related to inbound packaging; maintaining records of time, expenses, and materials; communicating estimated shipping times and providing regular updates to customers; following up to ensure customer satisfaction; and maintaining a clean service center. The ideal candidate will possess automotive knowledge, experience with DMS systems (SAP), and exceptional communication skills.
Must have:
- Receive, pick, ship and transact parts inventory
- Accurate parts transaction & data recording in DMS
- Customer transaction handling & order summaries
- Escalate packaging issues to suppliers
- Maintain records of time, expenses, and materials
- Excellent communication skills
- Automotive knowledge & DMS experience
Good to have:
- Automotive Technology Degree/Certificate
- Understanding of automotive repair techniques
- Experience with SAP and MS Office Suite
3 skills required
Job Details
What to ExpectWhat You’ll Bring
Tesla is looking for an experienced Parts Advisor to work on one of the most progressive vehicle brands in the world. This position requires a significant amount of customer interaction, so the ideal candidate will not only possess the customer service acumen, but also the ability to provide a basic level of technical support service. If you are interested in becoming a part of a world class service team supporting the latest EV technology, we are interested in hearing from you.
What You’ll DoThis role is open in both Mumbai and Delhi
- Receive stock, pick, ship and transact materials inventory to support the needs of vehicle service.
- Accurately record parts transactions and data into Dealer Management System – attention to detail critical.
- Conduct transactions w/ systems; walk customer through order and provide summary.
- Escalate any issues that need to be addressed to correct any inbound packaging issues from our internal and external suppliers.
- Maintain records of time, expenses, and materials.
- Communicate estimated parts ship and arrival time, including regular updates.
- Follow up with customer on parts order and ensure complete satisfaction with the order.
- Perform other related duties as assigned.
- Help maintain cleanliness of service center.
- Effectively handle multiple priorities, organize workload, and meet deadlines.
- Degree or Certificate from a University program in Automotive Technology a plus or the equivalent in experience and evidence of exceptional ability
- Methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles.
- Understand in basic automotive techniques related to repair and servicing of automobiles.
- Automotive equipment and servicing methods.
- Dealer Business Process and Best Practice.
- DMS Systems, SAP, MS Office Suite.
- 1-3 yrs experience in the automotive industry
- 2-5 years material service and distribution experience.
- Excellent oral and written communication skills as well as the ability to follow instructions required.
- Ability to establish and maintain cooperative working relationships with those contacted in the course of work, including the public.
- Maintain and perform top level professional integrity and appearance as a parts advisor.
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