Sales Support Specialist

Why Nasdaq

When you work at Nasdaq, you’re working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we’re all valued for our unique perspective.

Here, you will work for a global tech leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence.

Here, we’re committed to building a more diverse and inclusive workforce. Not only is it our responsibility to do better, but we also need representative voices to power the fresh thinking that is vital for our business and our clients.

What We Offer

We are seeking an energetic individual for a Sales Support Specialist position to join our Data Sales team. This position will be responsible for sales support and managing client relationships with companies in Japan currently subscribed to Nasdaq Data Services. You will play a pivotal role in elevating customer relationships in a dynamic business environment. The position offers the opportunity to drive transformative data solutions for our financial clients in Japan. In the process, you will be part of a team driving revenue growth by working closely with the sales executives. You will also actively contribute to marketing, data product development, and sales strategy for Nasdaq data business. We are open to candidates based in Tokyo and in Hong Kong.

You can expect an autonomous but fast-paced work environment where you are recognized for your results and ability to drive things forward. Every day brings many opportunities to learn and grow and rewards with a global impact we create.

What You Will Do

You will be part of Nasdaq Data Sales team in the Asia Pacific region and your primary responsibility will be supporting sales and managing client relationships for the Japan market by:

• Partnering with the sales team to identify, develop and close new business opportunities in Japan
• Managing the onboarding process of new customers, contract administration, re-contracting, billing and other inquiries related to Nasdaq data business
• Conducting analyses of assigned accounts including identifying industry trends and competitive landscape
• Working with other business units to ensure seamless client communications on data product changes and price adjustments
• Maintaining sales and client updates on Salesforce ensuring we have the correct billing contact details and subscribed data services
• Reviewing low usage accounts and proactively communicating with our clients for timely usage-reporting
• Supporting our co-marketing efforts with key clients by working closely with our in-house marketing team

What We Expect

• At least 3-5 years of direct sales or account management experience
• Knowledge of financial markets or FinTech industry
• Excellent communication, planning, and research skills with great attention to detail
• Outstanding customer management and presentation skills
• Ability to work in a fast-paced environment
• Highly proficient with MS Office and Salesforce
• Native Japanese language proficiency and fluency in English
• Willingness to travel domestically and internationally
• Bachelor's degree in Finance or Business

Does It Sound Like You?

Please follow through by clicking the “Apply” link and submitting your application. If your skills and experience are a match, we will be in touch soon. In the meantime, please visit our website and social media channels to learn more about our innovative business, inclusive culture and where a career at Nasdaq can take you.

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.