Consumer Engagement and Care Intern

Job Title

Job Description

Consumer Engagement and Care Intern

Salary and Start Date: £20 000 starting  on 1st September 2025

12 month placement position based in Farnborough (3 days per week in office)

The Consumer Engagement and Care team is dedicated to delivering a best-in-class experience for our Western Region consumers that drives loyalty, with a special focus on post-purchase interactions, by managing touchpoints such as contact centers, social care, web content, and repair services. The intern role is primarily focused on improving web experience and social media engagement, supporting projects that improve navigation, interaction, and overall user satisfaction across digital platforms.

Your role:

• User Experience (UX) Design and Support Optimization: Enhance the website and social media user experience through seamless navigation and engagement by supporting related projects.
• Feedback and Social Engagement Analysis: Collect and analyze customer feedback and social media engagement across different touchpoints to identify areas for improvement and increased satisfaction.
• Presentation Preparation: Prepare presentations for monthly review meetings, including social media metrics and insights.
• Training Material Support: Support and update training materials for the Contact Center, focusing on digital and social media engagement.
• Collaboration: Work closely with Global, BU, local teams, and PR/media managers to implement website and social media enhancements and ensure alignment between campaigns and responses.
• Problem Resolution: Address and resolve digital and social media issues promptly and effectively.
• Web and Social Media Project Support: Support web and social media-related projects to ensure consumers' needs are met.
• Reporting and Proposal: Report out numbers and KPIs related to social media engagement, and propose new ways of working to improve overall digital strategy.
• You will be part of the Western Europe Consumer Care team, who are based in Farnborough and Amsterdam

• The team look forward to making this a positive learning experience for you to gain new skills and experience in a global organisation.

• How we work together
• We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities.

• You’re right for this role if:
• Penultimate year university student (essential; proof of student registration throughout the internship period will be required)
• UX Design: Good understanding of UX principles and experience in creating intuitive, user-centered consumer (web and social media) journeys is a plus.
• Social Media Engagement: Demonstrated interest in social media trends and consumer engagement on platforms such as Instagram, Facebook, etc.
• CX Trends: Interest in current CX trends and consumer expectations across digital channels.
• Tech Savvy: Understanding of website support tools, social media platforms, and related technologies.
• Analytical Skills: Ability to analyze customer feedback and social media interactions to recommend data-driven improvements.
• Cross-Functional Support: Ability to support cross-functional projects involving digital and social media channels.
• Problem-Solving: Strong problem-solving abilities, especially in a digital context.
• Communication: Excellent verbal and written communication skills, with an emphasis on social media articulation and reporting.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here .

Please apply today for immediate consideration.

About Philips

We are a health technology company.  We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business here
• Discover our rich and exciting history here
• Learn more about our purpose here

About Philips UKI

In the UK, we are recognised as a Disability Confident employer and are proud to be part of the Armed Forces Covenant & Mental Health at Work Commitment.  We welcome all applicants including those from minority backgrounds, LGBTQIA+ and individuals living with a disability. 

Because we are at our best when you are, you can safely share any reasonable tools or adjustments needed during our recruitment process and beyond.

We are committed to fostering a flexible work environment that is conducive to personal and professional growth and encourage open discussions around flexible working options to ensure we tailor a working arrangement suitable to individual needs while aligning with business goals. If you have specific flexible working requirements, please feel free to discuss these during these with your TA Consultant.

For more information, read our Inclusion and Diversity Policy and, to know more about your Human Rights, we encourage you to view this report.

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