Content Operations Team Lead, Play and Android

2 Months ago • 7 Years + • Operations

Job Summary

Job Description

This role involves leading a team within Google's Trust & Safety department focused on Play and Android content. Responsibilities include driving impact, setting team priorities, managing resources, and ensuring organizational goals are met. The team lead will make prioritization decisions, provide feedback and coaching, foster a positive team culture, and collaborate cross-functionally. The role requires experience in content operations, fraud investigations, account security, and people management. The successful candidate will demonstrate strong communication, problem-solving, and data analysis skills. They will also support executive management, build trusted user experiences, and hold the team accountable for results.
Must have:
  • 7+ years in content operations or related fields
  • 1+ year in people management
  • Strong communication and presentation skills
  • Experience in data analysis and problem-solving
  • Ability to manage and prioritize team workload
Good to have:
  • Master's or PhD in a relevant field
  • Experience with SQL, data visualization, and scripting languages
  • Experience building dashboards

Job Details

Minimum qualifications:

  • Bachelor's degree or equivalent practical experience.
  • 7 years of experience in content operations, fraud investigations, account security, spam prevention, content moderation, or policy enforcement.
  • 1 year of experience in people management, as a lead, or coaching or mentoring others.

Preferred qualifications:

  • Master's or PhD in relevant field or equivalent practical experience.
  • Experience in SQL, building dashboards, data collection/transformation, visualization/dashboards, or in a scripting/programming language (e.g., Python).
  • Excellent communication and presentation skills (written and verbal) and the ability to influence cross-functionally at various levels.

About the job

Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what’s right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.

In this role, you will lead a team to drive an impact that changes the way Trust and Safety (T&S) and Google operate. You will deliver business impact for Google by setting, communicating, and achieving team priorities that support organizational goals. You will ensure appropriate metrics, roles, and people are in place to meet organizational goals. Make prioritization decisions, equitably allocate work, and manage resources to deliver business impact. You demonstrate good judgment, make and communicate adjustments, remove obstacles to ensure success, even during times of change. Encourage innovation and thoughtful risk-taking to deliver business impact. You will set clear expectations for each aligned role, level, and organizational goals and meet regularly to give feedback and provide coaching. You will foster a team culture that creates belonging, psychological safety, and respect and facilitate collaboration and open communication to help teams achieve results together.

At Google we work hard to earn our users’ trust every day. Trust & Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A diverse team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.

Responsibilities

  • Support and collaborate with executive management throughout project life-cycles from design to close, resolving complicated abuse, harm, fighting and mitigation issues. Be the escalation point for the team and run negotiations with cross-functional (XFN) partners.
  • Build trusted user experiences, with iterative improvements to systems and processes. Hold the team accountable for results, try new approaches while learning from mistakes.
  • Share knowledge when relevant to tasks. Coordinate with others when contributing to a larger work stream, ensuring project alignment.
  • Demonstrate a fundamental understanding and domain expertise in data sources, core methods, client base, product, issues, systems, as well as relevant Google-wide business projects, and analytic methods (e.g., extract data, build dashboards).
  • Provide feedback analysis, operational monitoring, and error resolution to prevent inaccuracies, reduce process latency, and develop standard scripts and solutions with guidance.

Similar Jobs

Visa - Staff SW Engineer

Visa

Foster City, California, United States (On-Site)
3 Months ago
Aristocrat Gaming - QA Automation Engineer with Python

Aristocrat Gaming

Chennai, Tamil Nadu, India (On-Site)
7 Months ago
Dezerv - DevOps Engineer

Dezerv

Bengaluru, Karnataka, India (On-Site)
3 Months ago
ION - Senior Linux Systems Administrator - Somerset, NJ

ION

Clifton, New Jersey, United States (Hybrid)
3 Months ago
Autodesk - Director of Learning Operations and Enablement

Autodesk

San Francisco, California, United States (On-Site)
3 Months ago
DAZN - Streaming Support Team Leader

DAZN

Hyderabad, Telangana, India (On-Site)
3 Months ago
Dun & Bradstreet - Commercial Trainee

Dun & Bradstreet

Kowloon, Hong Kong (On-Site)
3 Months ago
The Walt Disney Company - Senior Systems Reliability Operations Engineer

The Walt Disney Company

Mumbai, Maharashtra, India (On-Site)
3 Months ago
Evolution - Planning and Scheduling Specialist

Evolution

Kaunas, Kaunas County, Lithuania (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Tencent - Game Research & Development Intern, Engine Research 100383

Tencent

Los Angeles, California, United States (On-Site)
3 Months ago
ByteDance - Research Scientist, Code Generation

ByteDance

Seattle, Washington, United States (On-Site)
3 Months ago
Framestore - Developer | Immersive & Location Based Experiences

Framestore

New York, New York, United States (Hybrid)
2 Months ago
Blue Yonder - Data Science Consultant - Supply Chain Analytics - Consulting

Blue Yonder

Bengaluru, Karnataka, India (On-Site)
4 Months ago
Wargaming - Senior Unreal Client Developer(Unannounced Project)

Wargaming

Shanghai, Shanghai, China (On-Site)
2 Months ago
Playrix - Senior QA Engineer (VSO Engine)

Playrix

Georgia (Remote)
3 Months ago
Mercurysteam - [Xn611] - Senior Gameplay/Combat Animator

Mercurysteam

Madrid, Community Of Madrid, Spain (On-Site)
5 Months ago
Patreon - Staff Machine Learning Engineer, Trust & Safety

Patreon

San Francisco, California, United States (Hybrid)
6 Months ago
Urbint - Senior Full Stack Developer

Urbint

Bengaluru, Karnataka, India (Hybrid)
3 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Worldwide

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Operations Jobs

PwC - IN_Manager-PLS-  Health Industries-Advisory-Mumbai

PwC

Mumbai, Maharashtra, India (On-Site)
4 Months ago
Polkadot Creative - Operations Associate: IBA Invoice Compliance - On Contract

Polkadot Creative

Bengaluru, Karnataka, India (On-Site)
4 Months ago
CAE - Program Manager III

CAE

Arlington, Texas, United States (On-Site)
3 Months ago
Keywords Studios (Player Support) - Support Bar Analyst

Keywords Studios (Player Support)

Pasig, Metro Manila, Philippines (On-Site)
3 Months ago
Trendyol - Customs Professional

Trendyol

Thessaloniki, Greece (Hybrid)
2 Months ago
Tencent - Immigration Associate

Tencent

Shenzhen, Guangdong Province, China (On-Site)
3 Months ago
Patreon - Associate Manager, Training and Quality

Patreon

San Francisco, California, United States (Hybrid)
2 Months ago
USE Insider - Solutions Architect - Chile

USE Insider

Chile Chico, Aysén, Chile (Hybrid)
3 Months ago
undefined - AML & Screening Investigations Team Lead

Madrid, Community Of Madrid, Spain (On-Site)
3 Months ago
Meetelise - VP, Strategic Customer Success

Meetelise

New York, New York, United States (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

About The Company

A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.

Hyderabad, Telangana, India (On-Site)

New Taipei, New Taipei City, Taiwan (On-Site)

New York, New York, United States (On-Site)

Dublin, County Dublin, Ireland (On-Site)

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)

Mountain View, California, United States (On-Site)

View All Jobs

Get notified when new jobs are added by Google

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug