Content Program Manager

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Within that space, Microsoft’s Cloud Operations & Innovation (CO+I) team is the engine that powers our cloud services. Our infrastructure is comprised of a large global portfolio of more than one hundred datacenters and one million servers. Our foundation is built upon and managed by a team of subject matter experts, who work tirelessly to support digital services for more than one billion customers and twenty million businesses in over ninety countries worldwide.

With environmental sustainability and optimization at the forefront of our datacenter design and operations, and the overarching Microsoft mission to empower every person and every organization on the planet to achieve more, we have ambitious plans to grow and evolve as we meet the ever-changing and ever-increasing business demands that position Microsoft as a world-class provider. Underpinning these business imperatives, our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.

To help us achieve our objectives, growth, and transformation, we are seeking a Content Program Manager to support the team responsible for the central operations within the Global and Region Expansion Team. This role will specifically help us with our internal and external communications and briefings. Candidate will excel in strategic planning, data and analytics, and business and program management to be successful in this role. This is a leadership opportunity for someone who thrives in a high growth, fast-paced environment and possesses collaboration experience, executive presence, and influencing skills.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every. As a group, CO+I is focused on personal and professional development for all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

Required/Minimum Qualifications

• 3+ years experience in program management, digital content publishing/management, or experience in a writing or editing role
  • OR equivalent experience.
• 2+ years experience communicating technically complex information to non technical audiences. 

Other Requirements: 

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Additional or Preferred Qualifications

• Bachelor's Degree AND 7+ years experience in program management, digital content publishing/management, or experience in a writing or editing role
  • OR equivalent experience.
• 5+ years recent experience with digital publishing modalities (e.g., Web, social media, in-product, training, online ads).
• 1+ year(s) experience working in a complex, matrixed organization.
• Demonstrated experience communicating to executives.

Content Delivery, Experience, and Strategy

· Identifies, focuses on, and solves challenges within high-impact content areas using data-driven solutions. Influences the content and customer experience with demonstrable business impact. May write specification documents for tooling detailing features or content experience updates. Will promote content with users/customers. 

Driving Business Impact and Continuous Improvement

· Consistently defines improvement plans for the team based on performance aligned to the cadence of the business and its strategy and goals. Tests, experiments with, and optimizes content experiences to meet changing business and audience/partner needs. Identifies gaps or problems with content relevancy and works with internal or external partners to improve relevance of content.

Partner Engagement (Internal or External)

· Influences the development of partner engagements to equip and enable them with relevant information. Takes a strategic approach and assists to develop an overall plan for ongoing relations and interactions with partners. Analyzes content needs and how current and potentially new partners can adapt to content requirements. 

Project/Program Management

· Sets accurate expectations for delivery and helps lead peers in timely delivery. Independently manages change, negotiates deadlines and deliverables with stakeholders, prioritizes work, and advises management on status.