Customer Care Executive

A bit about us 

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!
 

Job Description

Key Responsibilities

Key Responsibility Area 1 – Sales Order entry & order maintenance 50%

• Assist with order entry & order maintenance in our ERP system
• Problem-solving with order logistics & shipping questions
• Reviewing orders & order flows

Key Responsibility Area 2 – Warranty claims processing & administration – 50%

• Assist with warranty claim processing
• Provide efficient & accurate warranty resolutions for customers

Skills, Experience & Attributes

• Educational Background – degree in business or similar, or proven understanding of commercial practices.
• 3-5 years’ experience in a customer support or customer-facing role, preferably across multiple countries in APAC.
• Experience using MS suite of products in particular MS Dynamics, Teams, Excel & Oracle JDE ERP preferred, CMS experience considered a bonus
• Industry experience – hospitality industry preferred but not essential, bicycle retail or wholesale an advantage
• Skills – Time management, complex & technical problem solving, critical thinking, communication across cultures & extreme curiosity & willingness to learn.
• Values – hospitality, empathy, working with a great team, commitment to excellence, attention to detail.
• Flexibility requirements – some work aligned with time zones in specific markets in APAC may be required from time to time

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!