Customer Growth Manager

About The Company:

Three Space Lab (“3SL”), headquartered in Boston, is redefining the real estate industry with immersive, on-demand VR experiences. Our solutions bring properties to life before they’re built, empowering stakeholders to make confident decisions with unparalleled clarity and ease. As we exit stealth mode, we’re on a mission to transform how real estate is envisioned, experienced, and brought to market. Join us and play a pivotal role in building a company that is changing the future of the built environment.

Research indicates that women and individuals from underrepresented groups often apply for a job only when they meet 100% of the listed requirements. If you believe you possess the skills necessary for the role but may not meet every qualification, we encourage you to reach out to us anyway. We're eager to hear about your experiences and what drives you, and to explore whether you'd be an excellent addition to our team.

Role Overview:

We are seeking a dynamic Customer Growth Manager to lead customer acquisition, strengthen partner engagement, and drive our growth strategy. Reporting to the Chief of Staff and collaborating closely with the CEO, this role is pivotal in building a scalable sales infrastructure and fostering long-term client success.

Key aspects of this role include:

• Driving sales initiatives and implementing scalable growth systems.
• Establishing the foundation for long-term customer success.
• Shaping our customer success program and contributing to our social media strategy.

The ideal candidate thrives in a fast-paced, high-growth environment and brings 5+ years of experience in full-cycle sales, with expertise in real estate, SaaS, or related industries.

Key Responsibilities:

• Collaborate with the CEO and Chief of Staff to develop and execute sales and growth strategies.
• Identify and prioritize high-impact opportunities for business growth.
• Lead weekly sales sync meetings to align goals, track progress, and ensure execution.
• Build and manage a robust sales pipeline using CRM and other tools.
• Drive lead generation and client acquisition efforts with targeted strategies.
• Deliver impactful demos and pitches that resonate with prospective clients.
• Lay the groundwork for a customer success program, ensuring a world-class experience for clients.
• Cultivate strong, long-term relationships with clients to maximize lifetime value.
• Identify and attend key trade shows and conferences to expand the company's network and drive brand visibility.
• Establish a proactive feedback loop to inform product and service enhancements.
• Design and refine scalable sales processes, ensuring seamless integration with cross-functional teams.
• Bring insights from customers and the market to strategic discussions.
• Contribute to the development and execution of our social media strategy, particularly on Instagram, to drive brand visibility and engagement.
• The role may involve travel, including the potential for international trips to clients, conferences, or industry events.

Requirements:

Required:

• Minimum 5+ years of experience in full-cycle sales, preferably in real estate, SaaS, or related industries (e.g., construction, architecture).
• Proven ability to generate leads, qualify prospects, and close strategic contracts.
• Proficiency in CRM systems and sales pipeline management, with expertise in customizing and automating sales processes.
• Strong prospecting skills with a hunter mindset, results-driven and proactive in building a robust business pipeline.
• Demonstrated ability to develop and execute successful business strategies in entrepreneurial and fast-paced environments.
• Excellent communication and presentation skills, effectively engaging both technical and non-technical audiences.

Preferred:

• Experience building and managing high performing teams.
• Experience in social media strategy and execution.
• Familiarity with customer success management principles.
• A track record of high achievement in previous roles, consistently exceeding quotas without compromising values.

What We Value:

• A mix of curiosity, ambition, resilience, and optimism, paired with a mindset focused on growth and continuous learning.
• Highly collaborative, team-first mentality with the ability to work effectively in a remote work environment.
• Empathy-driven leadership and a passion for building meaningful client relationships.
• Strong analytical and problem-solving skills to extract actionable insights from customer and sales data.

Why Join Us:

• Impact: Be part of redefining the real estate industry with cutting-edge AI and VR technology. Shape the future of how properties are envisioned, experienced, and brought to market.
• Innovation: Join a trailblazing team at the forefront of immersive technology, creating groundbreaking solutions that transform the built environment.
• Culture: Work with a passionate, driven team that values creativity, collaboration, and a commitment to excellence.
• Growth: Thrive in a fast-paced startup environment with unparalleled opportunities for professional development, learning, and career advancement.
• Rewards: Enjoy a competitive salary, stock options, 401K plan and a benefits package designed to support your well-being while working remotely or from wherever you thrive best.

Compensation Structure:

• $110,000–$160,000 OTE, depending on experience. The base salary for any offer will vary based on individual qualifications and market factors.
• Split: 50% base / 50% performance-based incentives.

At Three Space lab, we don't just accept difference—we celebrate and support it. Not only because it's the right thing to do, but because we draw on the differences in who we are, what we've experienced, and how we think to make Three Space Lab thrive. Three Space Lab is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, gender expression, protected veteran status, and any other characteristic protected under applicable State or Federal laws and regulations.