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Customer Onboarding Strategist, Global Customer Solutions (French, English)

Customer Onboarding Strategist, Global Customer Solutions (French, English)

1 Month ago • 2 Years + • Business Development

About the job

3 skills required for this role

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communication

innovation

talent-acquisition

Job Description

The Customer Onboarding Strategist at Google's Global Customer Solutions will manage and develop trusted client relationships, contributing to team performance by meeting quarterly business targets. Responsibilities include crafting tailored pitches, improving client relationships, providing data-driven recommendations, and promoting Google products. The role requires fluency in French and English, strong communication and analytical skills, and experience in B2B sales or marketing. Success involves building strong relationships, achieving business goals, and creatively solving client challenges to enhance their advertising strategies and business growth.

Must have:

Bachelor's degree in Marketing or equivalent
2+ years in advertising, sales, or marketing
B2B business goal experience
Fluent in French and English
Data analysis and strategic recommendations
Client relationship management

Good to have:

Cross-team collaboration and stakeholder management
Customer base management and customization
Proactive, independent, and team leadership
Excellent creative thinking and problem-solving

Minimum qualifications:

Bachelor's degree in Marketing, Advertising, or equivalent practical experience.
2 years of advertising, consultative sales, business development, online media environment, or marketing role.
Experience meeting B2B business goals.
Ability to communicate in French and English fluently to support client relationship management in this region.

Preferred qualifications:

Experience collaborating across different teams and managing stakeholders (internal and external facing).
Experience in managing and customizing for a customer base.
Ability to reach out to customers, and assisting them in adding value to their business.
Ability to multi-task and manage multiple projects at a time while paying attention to detail.
Ability to be proactive, independent, and lead, motivate, and work well with others.
Excellent creative thinking and problem solving skills.

About the job

Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

Responsibilities

Manage and develop trusted relationships with clients and help them achieve business goals.
Contribute to the team performance by consistently delivering against quarterly business targets.
Create and craft pitches to customers tailored to clients’ performance goals and work towards mutual business objectives.
Find and implement creative ways to improve our client relationships, share performance-enhanced suggestions, and promote Google products.
Produce interpretable insights from data analysis, deliver data-driven strategic and tactical recommendations to customers.

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About The Company

Google

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A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.