Outscal Logooutscal logo

Customer Service Project Manager

11 Hours ago • 3 Years + • Product Management

Job Summary

Job Description

Trackman seeks a Customer Service Project Manager to execute and oversee customer service projects and a dedicated product. Responsibilities include product lifecycle management, performance evaluation, identifying new product opportunities, leading cross-functional projects to improve customer service, ensuring project delivery on time and within scope, and updating project management systems. The ideal candidate will possess strong analytical, project management, communication, and problem-solving skills. Proficiency in customer service software (Zendesk) and project management software (ClickUp) is required.
Must have:
  • 3+ years experience in customer service or project management
  • Excellent project management & communication skills
  • Proficient in Zendesk & ClickUp
  • Strong analytical & problem-solving skills
  • Lead cross-functional projects
  • Manage product lifecycle
Good to have:
  • PMP certification
  • Experience with reporting and analytics tools
Perks:
  • State-of-the-art office with amenities
  • Canteen with fresh food
  • Fitness center
  • Work in a global sports technology company

Job Details

Job description

We are seeking a highly innovative and strategic Customer Service Project Manager to join our team. The ideal candidate will be directly involved in executing customer service projects and overseeing a customer service product, ensuring that tasks are completed efficiently and effectively. This role requires you to have creative solutions, excellent communication, and the ability to manage multiple projects simultaneously.

Key Responsibilities

Product Management:

• Take ownership of a specific customer service product, managing its lifecycle from development to deployment and ongoing support.

• Continuously evaluate the product's performance and agent feedback, implementing enhancements and updates to improve functionality and user experience.

• Identify opportunities for new products by researching agent needs. Lead the development and launch of new customer service products, from concept to agent introduction.

Project Management:

• Lead cross-functional projects aimed at improving the customer service process, efficiency, and overall experience.

• Handle and complete project-related tasks, ensuring timely and accurate execution.

• Ensure all projects are delivered on time, within scope, and aligned with customer service goals.

• Monitor project progress, manage risks, and report updates to leadership.

Internal Processes:

• Update the PMS (Click-Up) with progress on all tasks and projects.

• Keep constant communication with the rest of the PM team.

• Voice any new ideas or opinions on active projects/tasks to the PM team.

• Design and present one-pagers outlining a new project.

Job requirements

Education & Experience:

• Bachelor’s degree in Business, Project Management, or a related field (or equivalent experience).

• 3+ years of experience in customer service management, quality assurance, or project management.

• PMP or equivalent certification is a plus.

Skills & Competencies:

• Strong analytical skills with the ability to interpret QA metrics and customer feedback.

• Excellent project management skills, including the ability to manage multiple projects simultaneously.

• Proficient in communication and leadership, with experience providing constructive feedback and leading cross-functional teams.

• Ability to work in a fast-paced environment while maintaining attention to detail.

• Familiarity with customer service best practices and KPIs.

• Strong problem-solving and decision-making skills.

Technical Proficiency:

• Knowledge of customer service software (Zendesk).

• Proficiency in project management software (Click-Up).

• Competence in reporting and analytics tools to measure team performance.

The Office

We are located in our state-of-art HQ in Hørsholm, at DTU Science Park. We take great pride of the building we designed! The office features bright meeting rooms, coffee areas to catch up with colleagues, a large testing arena with simulators available for employees and a fitness centre, everything surrounded by a beautiful forest and respecting the environment. We made sure to utilize the newest technologies to be energy efficient and be mindful of ventilation and sound propagation.

The cherry on top is our canteen: with indoor and outdoor area to enjoy the fresh food prepared by our own kitchen staff.

Join the home of a powerful sports brand and a one-of-a-kind technology

Our proprietary technology is based on expert knowledge about radar, computer vision, data, and software engineering. Our solutions are developed by specialists who endlessly explore and challenge new technical boundaries. Trackman’s blend of cutting-edge technology, sports, and continued growth make our company an outstanding place to work. Our work culture is entrepreneurial, ambitious, and rewarding as you get to collaborate with inspiring colleagues and interact with the leaders of golf, baseball, and football. Based on a unique brand reputation, we are proud of working in close partnership with the top athletes, organizations, and teams that rely on our technology to stay ahead of the race.

We are a Danish company founded, owned, and managed since 2003 by three entrepreneurs with a strong passion for sports. Today, we have a global footprint with our headquarter located in Denmark and offices in New York, Phoenix, Poland, Tokyo and Seoul. We employ over 700 people worldwide, half of which work in Denmark, where most hardware and software products are developed, tested and manufactured.

Where innovation happens

At Trackman, we know that great people make great products. We believe that teams thrive and innovation sparks in an atmosphere where people are encouraged to think for themselves, where everybody’s voices are heard, and where the best ideas prevail in the pursuit of the exceptional solution. This mix is what makes Trackman an inspiring company – for our customers and our colleagues.

Similar Jobs

Salesforce - 2025 PhD Intern - AI Research, Singapore

Salesforce

Singapore, Singapore (On-Site)
5 Months ago
Rackspace Technology - Data Scientist

Rackspace Technology

Alexandria, Alexandria Governorate, Egypt (Remote)
2 Months ago
ByteDance - Hardware Interaction Industrial Designer

ByteDance

San Jose, California, United States (On-Site)
4 Months ago
NVIDIA - Software Engineer Intern, Perception - Autonomous Vehicles - 2025

NVIDIA

Shanghai, Shanghai, China (On-Site)
2 Months ago
ByteDance - Research Scientist, Foundation Model, Speech Understanding

ByteDance

Seattle, Washington, United States (On-Site)
4 Months ago
N-iX - Senior/Lead Product Owner

N-iX

Ukraine (Remote)
1 Day ago
Social Discovery Group - Head of Product (Premium products)

Social Discovery Group

Vietnam (Remote)
4 Months ago
Warner Bros Games - Senior Product Manager - (MSC Team), Bangalore

Warner Bros Games

Bengaluru, Karnataka, India (Hybrid)
2 Months ago
NVIDIA - Senior Product Manager – AI Networking Orchestration

NVIDIA

Canada (On-Site)
3 Weeks ago
Hololight - Senior Technical Product Manager

Hololight

Ismaning, Bavaria, Germany (On-Site)
11 Hours ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Trackman - Junior Sales & Key Account Manager – Germany

Trackman

Frankfurt, Hessen, Germany (Hybrid)
3 Weeks ago
Trackman - Sales Director, Trackman Baseball

Trackman

Connecticut, United States (Remote)
2 Months ago
Seedify - AI Product Manager

Seedify

Philippines (Remote)
2 Months ago
GoMotive - Engineering Manager, Full Stack (MarTech)

GoMotive

Pakistan (Remote)
1 Week ago
DigitalFish - Research Scientist, Computer Vision

DigitalFish

California, United States (Hybrid)
7 Months ago
ByteDance - Algorithm Engineer - Enterprise Solution RD

ByteDance

San Jose, California, United States (On-Site)
19 Hours ago
NVIDIA - Solutions Architect, Retail Data Science

NVIDIA

California, United States (Remote)
2 Months ago
NVIDIA - Software Engineering Manager - Data Processing Libraries

NVIDIA

Warsaw, Masovian Voivodeship, Poland (Remote)
2 Months ago

Get notifed when new similar jobs are uploaded

Jobs in undefined

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Product Management Jobs

Actian - Zen Sustaining Engineer - Bangalore/Pune

Actian

Bengaluru, Karnataka, India (On-Site)
5 Months ago
Social Discovery Group - Chief of Corporate IT (CIO)

Social Discovery Group

Poland (Remote)
1 Month ago
Fluence - Product Manager - Battery Systems

Fluence

Houston, Texas, United States (Hybrid)
5 Months ago
Keywords Studios (Player Support) - Localization Project Manager - 6 months FTC

Keywords Studios (Player Support)

Barcelona, Catalonia, Spain (On-Site)
1 Day ago
Dream Sports - Senior Manager / Director - Product Strategy

Dream Sports

Mumbai, Maharashtra, India (On-Site)
11 Hours ago
The Walt Disney Company - Project Manager

The Walt Disney Company

Papenburg, Lower Saxony, Germany (On-Site)
1 Day ago
SEGA - Softlines Product Development Manager

SEGA

(Hybrid)
1 Week ago
Scanline VFX - Project Manager

Scanline VFX

Vancouver, British Columbia, Canada (Hybrid)
1 Month ago
Nagarro - Associate Principal Engineer, Delivery

Nagarro

(On-Site)
4 Months ago
Nagarro - Senior Staff Engineer, Delivery

Nagarro

Mumbai, Maharashtra, India (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Since 2003, TrackMan has been on the forefront of providing reliable performance data solutions and industry-leading innovation to customers all over the world. Our products are used by professional and amateur athletes in a broad spectrum of sports, ranging from the popular segments of golf, baseball, and tennis, to more unique disciplines like the Olympic Game's hammer throw and shot put. TrackMan’s proprietary, radar-based technology drives the next generation of performance analysis and statistics. Not only does the TrackMan provide a seamless user experience across multiple devices, but TrackMan’s data is also instantly displayed for analysis or entertainment purposes. Being it for gaming or performance purposes, any player now has the possibility to unleash his/her full potential through our technology.


Golf

TrackMan is the choice of the golf industry's top players, coaches, club fitters, and equipment manufacturers. TrackMan is also used by the world's largest broadcast companies from the Golf Channel to BBC, and CNN World. With a more interactive experience for viewers and players, TrackMan improves all levels of play, from the pros to the weekend golfer.


Baseball

We work with the best in baseball, including every MLB team, many of the top Japanese and Korean professional teams, dozens of the best NCAA teams, and all of the leading US amateur baseball organizations. Now, players at all levels can measure, evaluate, and interact like the pros.


Careers

We know that great people make great products. At TrackMan, we believe that diversity in perspective and background are the key to spark innovation. With a focus on the customer’s experience, integrity in our daily work, and collaboration with our team we create an atmosphere that’s fun and exciting to work in. That’s why we try to hire people based on those values, and that's also why our organization represents people from many different continents, making TrackMan a global and diversified company.

Sacramento, California, United States (On-Site)

Los Angeles, California, United States (On-Site)

Arizona, United States (On-Site)

Stamford, Connecticut, United States (On-Site)

Massachusetts, United States (Hybrid)

Atlanta, Georgia, United States (Hybrid)

Oregon, United States (Hybrid)

Connecticut, United States (Hybrid)

Amsterdam, North Holland, Netherlands (Hybrid)

View All Jobs

Get notified when new jobs are added by Trackman

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug