Customer Service Project Manager

2 Months ago • 3 Years + • Product Management

Job Summary

Job Description

Trackman seeks a Customer Service Project Manager to execute and oversee customer service projects and a dedicated product. Responsibilities include product lifecycle management, performance evaluation, identifying new product opportunities, leading cross-functional projects to improve customer service, ensuring project delivery on time and within scope, and updating project management systems. The ideal candidate will possess strong analytical, project management, communication, and problem-solving skills. Proficiency in customer service software (Zendesk) and project management software (ClickUp) is required.
Must have:
  • 3+ years experience in customer service or project management
  • Excellent project management & communication skills
  • Proficient in Zendesk & ClickUp
  • Strong analytical & problem-solving skills
  • Lead cross-functional projects
  • Manage product lifecycle
Good to have:
  • PMP certification
  • Experience with reporting and analytics tools
Perks:
  • State-of-the-art office with amenities
  • Canteen with fresh food
  • Fitness center
  • Work in a global sports technology company

Job Details

Job description

We are seeking a highly innovative and strategic Customer Service Project Manager to join our team. The ideal candidate will be directly involved in executing customer service projects and overseeing a customer service product, ensuring that tasks are completed efficiently and effectively. This role requires you to have creative solutions, excellent communication, and the ability to manage multiple projects simultaneously.

Key Responsibilities

Product Management:

• Take ownership of a specific customer service product, managing its lifecycle from development to deployment and ongoing support.

• Continuously evaluate the product's performance and agent feedback, implementing enhancements and updates to improve functionality and user experience.

• Identify opportunities for new products by researching agent needs. Lead the development and launch of new customer service products, from concept to agent introduction.

Project Management:

• Lead cross-functional projects aimed at improving the customer service process, efficiency, and overall experience.

• Handle and complete project-related tasks, ensuring timely and accurate execution.

• Ensure all projects are delivered on time, within scope, and aligned with customer service goals.

• Monitor project progress, manage risks, and report updates to leadership.

Internal Processes:

• Update the PMS (Click-Up) with progress on all tasks and projects.

• Keep constant communication with the rest of the PM team.

• Voice any new ideas or opinions on active projects/tasks to the PM team.

• Design and present one-pagers outlining a new project.

Job requirements

Education & Experience:

• Bachelor’s degree in Business, Project Management, or a related field (or equivalent experience).

• 3+ years of experience in customer service management, quality assurance, or project management.

• PMP or equivalent certification is a plus.

Skills & Competencies:

• Strong analytical skills with the ability to interpret QA metrics and customer feedback.

• Excellent project management skills, including the ability to manage multiple projects simultaneously.

• Proficient in communication and leadership, with experience providing constructive feedback and leading cross-functional teams.

• Ability to work in a fast-paced environment while maintaining attention to detail.

• Familiarity with customer service best practices and KPIs.

• Strong problem-solving and decision-making skills.

Technical Proficiency:

• Knowledge of customer service software (Zendesk).

• Proficiency in project management software (Click-Up).

• Competence in reporting and analytics tools to measure team performance.

The Office

We are located in our state-of-art HQ in Hørsholm, at DTU Science Park. We take great pride of the building we designed! The office features bright meeting rooms, coffee areas to catch up with colleagues, a large testing arena with simulators available for employees and a fitness centre, everything surrounded by a beautiful forest and respecting the environment. We made sure to utilize the newest technologies to be energy efficient and be mindful of ventilation and sound propagation.

The cherry on top is our canteen: with indoor and outdoor area to enjoy the fresh food prepared by our own kitchen staff.

Join the home of a powerful sports brand and a one-of-a-kind technology

Our proprietary technology is based on expert knowledge about radar, computer vision, data, and software engineering. Our solutions are developed by specialists who endlessly explore and challenge new technical boundaries. Trackman’s blend of cutting-edge technology, sports, and continued growth make our company an outstanding place to work. Our work culture is entrepreneurial, ambitious, and rewarding as you get to collaborate with inspiring colleagues and interact with the leaders of golf, baseball, and football. Based on a unique brand reputation, we are proud of working in close partnership with the top athletes, organizations, and teams that rely on our technology to stay ahead of the race.

We are a Danish company founded, owned, and managed since 2003 by three entrepreneurs with a strong passion for sports. Today, we have a global footprint with our headquarter located in Denmark and offices in New York, Phoenix, Poland, Tokyo and Seoul. We employ over 700 people worldwide, half of which work in Denmark, where most hardware and software products are developed, tested and manufactured.

Where innovation happens

At Trackman, we know that great people make great products. We believe that teams thrive and innovation sparks in an atmosphere where people are encouraged to think for themselves, where everybody’s voices are heard, and where the best ideas prevail in the pursuit of the exceptional solution. This mix is what makes Trackman an inspiring company – for our customers and our colleagues.

Similar Jobs

ByteDance - Research Scientist Graduate (Foundation Model - Generative AI) - 2025 Start (PhD)

ByteDance

Seattle, Washington, United States (On-Site)
5 Months ago
NVIDIA - Senior AI Video Architecture Engineer

NVIDIA

Shanghai, Shanghai, China (On-Site)
1 Month ago
Meta - Research Scientist Intern, Machine Perception for Input and Interaction (PhD)

Meta

Redmond, Washington, United States (On-Site)
6 Months ago
Adobe - Senior Machine Learning Engineer - II

Adobe

Noida, Uttar Pradesh, India (On-Site)
3 Weeks ago
ByteDance - Research Scientist Graduate (Foundation Model Speech & Audio Generation)

ByteDance

Seattle, Washington, United States (On-Site)
4 Weeks ago
Playtech - Customer Success Manager

Playtech

Lima, Callao Region, Peru (On-Site)
2 Months ago
Google - Technical Program Manager III, Software Engineering, Google Ads

Google

Mountain View, California, United States (On-Site)
1 Month ago
Google - Technical Program Manager, Front End Planning, Third-Party Data Centers

Google

Atlanta, Georgia, United States (On-Site)
4 Weeks ago
Alphasense - Sales Engagement Consultant, Corporate

Alphasense

New York, New York, United States (Remote)
5 Months ago
G5 Games - Game Product Manager

G5 Games

(Remote)
6 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

ByteDance - Principal Algorithm Engineer, Trust and Safety

ByteDance

Singapore (On-Site)
7 Months ago
N-iX - Senior Data Scientist/AI Engineer

N-iX

Poland (Hybrid)
1 Month ago
ByteDance - Senior Software Engineer - Generative AI

ByteDance

San Jose, California, United States (On-Site)
3 Months ago
bosh group india - Applied Computer Vision Engineer- Automated Driving

bosh group india

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Trackman - Sales Representative - Netherlands

Trackman

North Holland, Netherlands (Hybrid)
5 Months ago
brightmachines - Machine Learning Intern

brightmachines

San Francisco, California, United States (On-Site)
6 Days ago
ByteDance - Research Engineer Graduate (Vision AI Platform)

ByteDance

San Jose, California, United States (On-Site)
2 Months ago
Scale AI - Software Engineer (Product), International Public Sector

Scale AI

Doha, Doha Municipality, Qatar (On-Site)
4 Weeks ago
Trackman - Trackman Range Customer Success Manager

Trackman

Arizona, United States (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in undefined

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Product Management Jobs

Riot Games - Senior Manager, Game Product Management - Unpublished R&D Product

Riot Games

Los Angeles, California, United States (On-Site)
2 Months ago
ION - Senior Business Consultant - Endur

ION

Berlin, Berlin, Germany (On-Site)
7 Months ago
Netflix - Senior Manager, Product Management (Demand Connectivity) - Ads

Netflix

Los Gatos, California, United States (On-Site)
4 Months ago
Luxoft - Murex Front Office Consultant - Structured Products

Luxoft

Abu Dhabi, Abu Dhabi, United Arab Emirates (On-Site)
6 Months ago
Social Discovery Group - Head of Product of Premium products

Social Discovery Group

Almaty, Almaty Region, Kazakhstan (Remote)
6 Months ago
Google - Technical Program Manager II, Software Engineering, Platforms and Devices

Google

Mountain View, California, United States (On-Site)
4 Weeks ago
Mistplay - Product Marketing Manager, Principal

Mistplay

Montreal, Quebec, Canada (Hybrid)
2 Months ago
Interactive Brokers - Senior Project Manager

Interactive Brokers

Hong Kong Island, Hong Kong (On-Site)
7 Months ago

Get notifed when new similar jobs are uploaded

About The Company

At Trackman, we believe in diversity and the importance of personal growth. At Trackman, we believe diverse backgrounds and perspectives spark innovation. That’s why we try to hire people based on those values. That's also why our organization represents people from many different continents, making Trackman a truly global company in a local environment. We also believe that's why we become leaders in every industry we enter.

Massachusetts, United States (Remote)

Quebec, Canada (Remote)

Amsterdam, Noord-Holland, Netherlands (Remote)

Stamford, Connecticut, United States (On-Site)

Denmark (On-Site)

Arizona, United States (Remote)

Tokyo, Japan (On-Site)

Scottsdale, Arizona, United States (Hybrid)

Phoenix, Arizona, United States (On-Site)

View All Jobs

Get notified when new jobs are added by Trackman

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug