Customer Service Representative

1 Month ago • All levels • Customer Service

Job Summary

Job Description

DTID, doing business as Domino's Pizza, is seeking a qualified Customer Service Representative. The company prioritizes team member satisfaction and offers a fair rewards package. Domino's Pizza operates over 10,000 locations with over 21 across Indiana and Kentucky, providing opportunities for growth into management and beyond. As a Customer Service Representative, you will be responsible for maintaining a positive and empathetic attitude, responding promptly to inquiries, and resolving customer complaints. You will also be expected to communicate with customers through various channels, process orders, and maintain customer interaction records. This role may involve coordinating with colleagues and providing feedback on customer service processes, and potentially managing junior representatives to ensure customer satisfaction.
Must have:
  • Positive, empathetic, professional attitude
  • Promptly respond to customer inquiries
  • Communicate via multiple channels
  • Resolve customer complaints
  • Know products thoroughly
  • Process orders, forms, requests
  • Keep customer interaction records
  • Coordinate with colleagues
  • Provide feedback on service process
  • Ensure customer satisfaction

Job Details

Company Description

DTID dba Domino's Pizza recognizes the best way to achieve success is to first ensure the satisfaction of its team members. Treating team members exceptionally well is just one way we are committed to putting our people first. Domino's is proud to provide a fair and comprehensive rewards package.

we have over 10,000+ employees with over 21+ all across Indiana and Kentucky area.

We are always looking for exceptional talent and dedication.

Job Description

You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you.

 

We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you.

ADVANCEMENT

Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity.

Qualifications

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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