Customer Service Representative

1 Week ago • All levels • Customer Service

Job Summary

Job Description

We are looking for a Customer Service Representative to join our dynamic team in Canton, United States. As the face of our company, you will be responsible for ensuring customer satisfaction through friendly, efficient, and professional service. Your duties will include greeting customers, processing orders accurately, handling monetary transactions, responding to inquiries, resolving issues professionally, maintaining a clean work area, collaborating with team members, staying updated on product knowledge, assisting with inventory, and providing feedback to management. Excellent verbal and written communication skills, a strong customer service orientation, and basic math skills are essential.
Must have:
  • Excellent verbal and written communication skills
  • Strong customer service orientation
  • Basic math skills
  • Proficiency in data entry
  • Ability to multitask
  • Problem-solving skills
  • Detail-oriented approach
Good to have:
  • Previous customer service experience
  • Ability to handle cash transactions
  • Patience and composure under pressure
  • Flexibility to work various shifts
  • Physical ability to stand and lift

Job Details

Job Description

We're excited to welcome a Customer Service Rep to join our dynamic team in Canton, United States! As the face of our company, you'll play a crucial role in ensuring customer satisfaction through friendly, efficient, and professional service.

  • Greet customers warmly and address their needs with enthusiasm and empathy
  • Process customer orders accurately and efficiently using our computer system
  • Handle monetary transactions and make correct change when necessary
  • Respond to customer inquiries and resolve issues in a timely, professional manner
  • Maintain a clean and organized work area
  • Collaborate with team members to ensure smooth operations during busy periods
  • Stay up-to-date with product knowledge and company policies
  • Assist with inventory management and restocking as needed
  • Provide feedback to management on customer trends and suggestions for improvement

Qualifications

 

  • Excellent verbal and written communication skills
  • Strong customer service orientation with a friendly and enthusiastic demeanor
  • Basic math skills and ability to handle cash transactions accurately
  • Proficiency in data entry and order processing using computer systems
  • Ability to multitask and stay organized in a fast-paced environment
  • Problem-solving skills to address customer concerns effectively
  • Patience and ability to maintain composure under pressure
  • Detail-oriented approach to ensure order accuracy
  • Flexibility to work various shifts, including evenings and weekends
  • Physical ability to stand for extended periods and perform light lifting
  • Previous customer service experience is a plus, but not required – we provide comprehensive training!

Additional Information

All your information will be kept confidential according to EEO guidelines.

Job Location

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