Customer Service Support (2nd shift)
Job Summary
Job Description
- Handle inbound calls and emails, address inquiries and resolve issues.
- Analyze transactions, correct records, and adjust errors.
- Respond to customer inquiries about pricing and availability.
- Process customer orders and RMAs accurately.
- High school education or equivalent required.
- Customer Service Experience Required.
- Strong communication and computer literacy skills.
- Annual incentive bonus plans
- On-call pay
- Training
- Advancement opportunities
- Generous PTO
- 401k (up to 7% match)
- HSA (with company contribution)
- Stock purchase plan
- Education reimbursement
2 skills required
Job Details
Job Title
Customer Service Support (2nd shift)Job Description
Customer Service Support (2nd shift)
Interacts with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.
Your role:
Develop and maintain internal customer relationships, handling a high volume of inbound calls and emails. Address inquiries and resolve issues promptly.
Analyze transactions, correct records, and adjust errors. Manage multiple tasks with attention to detail.
Respond to customer inquiries about pricing, availability, and lead times. Provide accurate and timely information.
Process customer orders and RMAs accurately. Collaborate with other departments for order completion.
Maintain product knowledge, including prices, delivery times, and marketing promotions. Assist with returns and replacements as needed.
You're the right fit if:
High school education or equivalent required; Associate degree preferred.
3+ Years of Industry Experience
Customer Service Experience Required
You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
Strong communication and computer literacy skills - verbal and written, Office Suite programs, typing
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
This is an office role.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
Learn more about our business.
Discover our rich and exciting history.
Learn more about our purpose.
Learn more about our culture.
Philips Transparency Details
The hourly pay range for this position in TN is $22.00 to $34.00, plus overtime eligible.
This role also includes an annual incentive bonus plans, on-call pay, training, and advancement opportunities. The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.
In addition, other compensation, such as an annual incentive plan, field service incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.
At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.
Additional Information
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Nashville, TN.
The hours required are 11:30am-8:00pm CST; may be required to be on-call.
This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.
Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.
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