Customer Service Support (2nd shift)

10 Hours ago • 3 Years +

Job Summary

Job Description

The Customer Service Support (2nd shift) role involves interacting with customers and company representatives to handle pre-sales and post-sales service functions. Key responsibilities include managing inbound calls and emails, addressing inquiries, resolving issues, analyzing transactions, correcting records, providing information on pricing and availability, processing orders and RMAs, and maintaining product knowledge. The job requires strong communication skills, computer literacy, and the ability to handle multiple tasks. The role is an office-based position. The hourly pay range for this position in Tennessee is $22.00 to $34.00, plus overtime eligible.
Must have:
  • Handle inbound calls and emails, address inquiries and resolve issues.
  • Analyze transactions, correct records, and adjust errors.
  • Respond to customer inquiries about pricing and availability.
  • Process customer orders and RMAs accurately.
  • High school education or equivalent required.
  • Customer Service Experience Required.
  • Strong communication and computer literacy skills.
Perks:
  • Annual incentive bonus plans
  • On-call pay
  • Training
  • Advancement opportunities
  • Generous PTO
  • 401k (up to 7% match)
  • HSA (with company contribution)
  • Stock purchase plan
  • Education reimbursement

Job Details

Job Title

Customer Service Support (2nd shift)

Job Description

Customer Service Support (2nd shift)
Interacts with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.

Your role:

  • Develop and maintain internal customer relationships, handling a high volume of inbound calls and emails. Address inquiries and resolve issues promptly.

  • Analyze transactions, correct records, and adjust errors. Manage multiple tasks with attention to detail.

  • Respond to customer inquiries about pricing, availability, and lead times. Provide accurate and timely information.

  • Process customer orders and RMAs accurately. Collaborate with other departments for order completion.

  • Maintain product knowledge, including prices, delivery times, and marketing promotions. Assist with returns and replacements as needed.


You're the right fit if:

  • High school education or equivalent required; Associate degree preferred.

  • 3+ Years of Industry Experience

  • Customer Service Experience Required

  • You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position. 

  • Strong communication and computer literacy skills - verbal and written, Office Suite programs, typing

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an office role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

Philips Transparency Details

The hourly pay range for this position in TN is $22.00 to $34.00, plus overtime eligible.

This role also includes an annual incentive bonus plans, on-call pay, training, and advancement opportunities.  The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive plan, field service incentive bonus, sales commission or long-term incentives may be offered.  Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.  Details about our benefits can be found here

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. 

Additional Information 

  • US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future. 

  • Company relocation benefits will not be provided for this positionFor this position, you must reside in or within commuting distance to Nashville, TN

  • The hours required are 11:30am-8:00pm CST; may be required to be on-call.

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates.  Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.

Similar Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Similar Skill Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Jobs in Nashville, Tennessee, United States

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

At Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life.For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health.Together, we deliver better care for more people because we believe that every human matters.

Bengaluru, Karnataka, India (Hybrid)

Amsterdam, North Holland, Netherlands (On-Site)

Nashville, Tennessee, United States (On-Site)

Nashville, Tennessee, United States (On-Site)

Las Vegas, Nevada, United States (On-Site)

Columbia, Missouri, United States (On-Site)

Panama City, Panamá Province, Panama (On-Site)

View All Jobs

Get notified when new jobs are added by Philips

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug