Customer Experience Operations Intern

DevRev

DevRev’s AgentOS, purpose-built for SaaS companies, comprises three modern CRM apps for support, product, and growth teams. It connects end users, sellers, support, product people, and developers, reducing 9 business apps and converging 6 teams onto a common platform.

Unlike horizontal CRMs, DevRev takes a blank canvas approach to collaboration, AI, and analytics, enabling SaaS companies to increase product velocity and reduce customer churn. DevRev is used by thousands of companies in search of low latency analytics and customizable LLMs to thrive in this era of GenAI.

Headquartered in Palo Alto, California, DevRev has offices in seven global locations. We have raised $100 million in funding from investors like Khosla Ventures and Mayfield at a $1.1 billion valuation. We are also honored to be named on the Forbes 2024 list of America’s Best Startup Employers. Founded in October 2020 by Dheeraj Pandey, former co-founder and CEO of Nutanix, and Manoj Agarwal, former SVP of Engineering at Nutanix, DevRev continues to push the boundaries of innovation, helping thousands of companies thrive in the rapidly evolving landscape of AI-driven SaaS.

Job Description:

We are looking for a Data & Automation Intern to join our Customer Experience Operations 
team. This role is ideal for someone with strong analytical skills, attention to data accuracy, and 
a proactive mindset for driving operational efficiency. You will help us consolidate internal and customer-facing data to improve team performance 
and enhance the experience of our users. Your work will directly contribute to optimizing internal 
processes, automating repetitive tasks, and building visibility through dashboards and metrics. 

You don’t need to be highly technical or able to develop complex tools, but you should be 
comfortable working with data and basic automations to support strategic and day-to-day initiatives

Core Responsibilities:

• Create and maintain internal dashboards to track operational performance and customer engagement metrics.
• Assist with workflow automation across our Customer Success platform using DevRev’s native capabilities.
• Consolidate and clean internal data to ensure accurate reporting and visibility
• A collaborative team player who takes initiative and ownership.
• Collaborate with cross-functional teams to identify process inefficiencies and propose scalable solutions.
• Support initiatives that enhance the customer journey by using data to identify bottlenecks and opportunities.
• Monitor key metrics and help flag early indicators of risk or opportunity.
• Participate in internal reviews and contribute to building scalable CX operations.

Qualifications:

• Pursuing a degree in engineering, data science, or a related field.
• Basic proficiency in SQL and working with datasets.
• Strong analytical and problem-solving skills.
• Ability to communicate clearly in English (both written and verbal).
• Attention to detail and commitment to data accuracy.
• Comfortable using spreadsheets and dashboard tools (e.g., Looker, Tableau, or similar).
• Eagerness to learn and grow in a fast-paced startup environment.
• A collaborative team player who takes initiative and ownership.

Culture

The foundation of DevRev is its culture -- our commitment to those who are hungry, humble, honest, and who act with heart. Our vision is to help build the earth’s most customer-centric companies. Our mission is to leverage design, data engineering, and machine intelligence to empower engineers to embrace their customers. 

That is DevRev!