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Customer Support Specialist

Lesser Poland Voivodeship, Poland (On-site)

Customer Support Specialist

1 Month ago • 1 Years + • Community Management

About the job

2 skills required for this role

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team-player

budget-management

Job Description

Reality Games seeks a Junior Customer Support Specialist to join their Growth Team. Responsibilities include resolving player issues across multiple platforms, actively engaging with the community on Discord, supporting in-game events and LiveOps, and optimizing support processes. The role is full-time, based in Kraków, Poland, in a historical railway station building. The ideal candidate will have at least one year of customer service experience, strong communication skills (B2+ English), a positive attitude, and a passion for community-driven games. A Bachelor's/Master's degree (or in progress) is also required.

Must have:

1+ year customer service experience
Strong communication (B2+ English)
Community-driven game interest
Positive and team-oriented attitude
Resolve player issues
Manage Discord community

Perks:

Leader's support & feedback
Knowledge sharing & development
Fast-paced career growth
Company devices
Beautiful office in Krakow
Flexible hours
Growth budget
Team gatherings

Job description

Reality Games is a fast-growing mobile game studio that uses real-world data to create innovative and addictive games. Our first hit, Landlord Real Estate Tycoon, has already attracted over 10 million players, and we’re aiming for 50 million in the next 18 months! 🎮

We’re also thrilled to announce the soft launch of our latest project - Monopoly World, a groundbreaking geolocation-based game! 🚀

As our team continues to grow, we’re currently looking for a Junior Customer Support Specialist to join our Growth Team - someone eager to develop their skills while managing a community of over 4 million players (and counting!).

It's a full-time, work-from-office position in the historical railway station building in Kraków.

Your responsibilities:

Resolving player issues
Managing Discord and engaging with the community
Supporting in-game events and LiveOps
Optimizing support processes

Join Reality Games and help us shape the future of mobile entertainment! 🎮

Job requirements

What we are looking for:

Interest in community-driven games
At least 1-year of previous customer service experience
Strong communication skills, B2+ English
Bachelor’s/Master’s degree (or in progress)
A team player with a positive, can-do attitude

OUR PERKS

Leader's support - Ask for help, give and get feedback, set up goals, and develop your skills
Knowledge sharing - Employee development is key for us!
Fast-paced career - Professional growth opportunities, supported by a performance review process
Devices - You will have the proper resources you need for your work
Beautiful office - based in Krakow at the iconic building of the Railway Station located in the heart of the historic center of the city
Flexible hours - Whether you are an early bird or late owl - we get you covered
Growth budget - Let us know if you need any books or other materials that will help you grow
Team gatherings - Take part in events with pizza, games, and snacks with a good company

If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply.

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About The Company

Reality Games

6 Active Jobs

Reality Games is an up and coming gaming studio developing mobile games based on live, real world Big data.
We are a team of 60 people based in Krakow at the iconic building of the Railway Station located in the heart of the historic centre of the city. We have also business representatives in London.

In early 2015, Reality Games launched its first game based on: Landlord Real Estate Tycoon.
It received huge global success with over 12 million players.
Following the success of Landlord, we intend to release Big Data Game Engine.
We are expect that our Game Engine will simplify game development for external companies and make it much more cost and time effective, as there will not be a need for artificially created content.