Customer Support Specialist

5 Months ago • 1 Years + • Community Management

Job Summary

Job Description

Reality Games seeks a Junior Customer Support Specialist to join their Growth Team. Responsibilities include resolving player issues across multiple platforms, actively engaging with the community on Discord, supporting in-game events and LiveOps, and optimizing support processes. The role is full-time, based in Kraków, Poland, in a historical railway station building. The ideal candidate will have at least one year of customer service experience, strong communication skills (B2+ English), a positive attitude, and a passion for community-driven games. A Bachelor's/Master's degree (or in progress) is also required.
Must have:
  • 1+ year customer service experience
  • Strong communication (B2+ English)
  • Community-driven game interest
  • Positive and team-oriented attitude
  • Resolve player issues
  • Manage Discord community
Perks:
  • Leader's support & feedback
  • Knowledge sharing & development
  • Fast-paced career growth
  • Company devices
  • Beautiful office in Krakow
  • Flexible hours
  • Growth budget
  • Team gatherings

Job Details

Job description

Reality Games is a fast-growing mobile game studio that uses real-world data to create innovative and addictive games. Our first hit, Landlord Real Estate Tycoon, has already attracted over 10 million players, and we’re aiming for 50 million in the next 18 months! 🎮

We’re also thrilled to announce the soft launch of our latest project - Monopoly World, a groundbreaking geolocation-based game! 🚀 

As our team continues to grow, we’re currently looking for a Junior Customer Support Specialist to join our Growth Team - someone eager to develop their skills while managing a community of over 4 million players (and counting!).

It's a full-time, work-from-office position in the historical railway station building in Kraków.

Your responsibilities:

  • Resolving player issues
  • Managing Discord and engaging with the community
  • Supporting in-game events and LiveOps
  • Optimizing support processes

Join Reality Games and help us shape the future of mobile entertainment! 🎮

Job requirements

What we are looking for:

  • Interest in community-driven games

  • At least 1-year of previous customer service experience

  • Strong communication skills, B2+ English

  • Bachelor’s/Master’s degree (or in progress)

  • A team player with a positive, can-do attitude


OUR PERKS

  • Leader's support - Ask for help, give and get feedback, set up goals, and develop your skills

  • Knowledge sharing - Employee development is key for us!

  • Fast-paced career - Professional growth opportunities, supported by a performance review process

  • Devices - You will have the proper resources you need for your work

  • Beautiful office -  based in Krakow at the iconic building of the Railway Station located in the heart of the historic center of the city

  • Flexible hours - Whether you are an early bird or late owl - we get you covered

  • Growth budget - Let us know if you need any books or other materials that will help you grow

  • Team gatherings - Take part in events with pizza, games, and snacks with a good company

If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply.

or

Similar Jobs

On Location - Senior Coordinator, Sales Partnerships - FIFA World Cup 2026

On Location

New York, New York, United States (On-Site)
1 Month ago
Google - Revenue Accelerator Specialist, Apps and Gaming

Google

Mountain View, California, United States (On-Site)
1 Week ago
Codeway - Marketing Artist

Codeway

İstanbul, Türkiye (On-Site)
3 Months ago
Penumbra - Benefits Program Manager

Penumbra

Alameda, California, United States (On-Site)
6 Months ago
Balbix - Staff /Sr Staff/ Principal Engineer - Lakehouse

Balbix

Gurugram, Haryana, India (On-Site)
6 Months ago
The Walt Disney Company - Community Engagement Director

The Walt Disney Company

Houston, Texas, United States (On-Site)
1 Week ago
PwC - Manager / Senior Manager Expert Reporting de Durabilité | CDI | H/F

PwC

Neuilly-sur-Seine, Île-de-France, France (On-Site)
6 Months ago
ByteDance - Category Management, Lifestyle (Philippines E-Commerce)

ByteDance

Manila, Metro Manila, Philippines (On-Site)
5 Months ago
CoolGames - Internship Community Manager

CoolGames

North Holland, Netherlands (On-Site)
4 Weeks ago
Ubisoft - Community Developer Assistant - Internship

Ubisoft

Paris, Île-de-France, France (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Epic Games - Lead Programmer - Fortnite Online

Epic Games

(On-Site)
3 Months ago
Ubisoft - Senior ML Data Scientist

Ubisoft

Montreal, Quebec, Canada (On-Site)
4 Weeks ago
The Walt Disney Company - Safety Officer

The Walt Disney Company

Hong Kong (On-Site)
4 Weeks ago
Ubisoft - Senior Rigger

Ubisoft

Montreal, Quebec, Canada (Hybrid)
4 Weeks ago
Argus Labs - Software Engineer (Infrastructure/Backend)

Argus Labs

(Remote)
1 Month ago
Epic Games - 3D Art Lead

Epic Games

London, England, United Kingdom (On-Site)
2 Months ago
That's No Moon - Senior Narrative Gameplay Animator (Project Hire)

That's No Moon

Los Angeles, California, United States (Remote)
4 Weeks ago
Blitz app - Director of Product Design

Blitz app

Los Angeles, California, United States (Hybrid)
6 Months ago
Evolution - Live In-Studio Game Presenter

Evolution

Atlantic City, New Jersey, United States (On-Site)
1 Month ago
USE Insider - Revenue Operations Specialist

USE Insider

İstanbul, İstanbul, Türkiye (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Kraków, Lesser Poland Voivodeship, Poland

CD PROJEKT RED - Technical Narrative Designer

CD PROJEKT RED

Warsaw, Masovian Voivodeship, Poland (Hybrid)
3 Weeks ago
Netflix - UI Engineer (L4/L5) - Content Engineering

Netflix

Warsaw, Masovian Voivodeship, Poland (Hybrid)
5 Months ago
N-iX - Senior .NET Full Stack Engineer

N-iX

Poland (Hybrid)
1 Week ago
Aristocrat Gaming - Automation Chapter Expert

Aristocrat Gaming

Kraków, Lesser Poland Voivodeship, Poland (Hybrid)
1 Month ago
Luxoft - Senior Java Developer

Luxoft

Wrocław, Lower Silesian Voivodeship, Poland (On-Site)
4 Months ago
N-iX - Senior AQA Engineer (With C# and JavaScript)

N-iX

Poland (Remote)
1 Month ago
Netflix - Solutions Architect - Finance and Tax Technology

Netflix

Warsaw, Masovian Voivodeship, Poland (On-Site)
3 Months ago
Testronic - LQA Game Tester with LATAM Spanish

Testronic

Masovian Voivodeship, Poland (Hybrid)
3 Weeks ago
Wargaming - Gameplay Developer (World of Tanks)

Wargaming

Warsaw, Masovian Voivodeship, Poland (Hybrid)
2 Days ago
CD PROJEKT RED - Senior Weapon Artist

CD PROJEKT RED

Warsaw, Masovian Voivodeship, Poland (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Community Management Jobs

Dream Games - Community Specialist

Dream Games

İstanbul, Türkiye (On-Site)
8 Months ago
Tencent - Game Operation Intern

Tencent

Dubai, Dubai, United Arab Emirates (On-Site)
1 Month ago
PwC - Manager / Senior Manager Expert Reporting de Durabilité | CDI | H/F

PwC

Neuilly-sur-Seine, Île-de-France, France (On-Site)
6 Months ago
Tencent - Nikke Content Strategist & Community Manager

Tencent

Shenzhen, Guangdong Province, China (On-Site)
1 Month ago
Survios - Mid-Senior Community Manager

Survios

Marina Del Rey, California, United States (On-Site)
7 Months ago
Panteon Games - Community Manager

Panteon Games

Ankara, Ankara, Türkiye (On-Site)
5 Months ago
Tencent - Global Publishing PM (Japan)

Tencent

(On-Site)
1 Month ago
GosuGamers - Social Community Executive (Thailand)

GosuGamers

Bangkok, Bangkok, Thailand (On-Site)
2 Months ago
Bungie - Marathon Global Community Lead

Bungie

(Hybrid)
3 Months ago
Inkittt - Author Experience Manager

Inkittt

San Francisco, California, United States (Hybrid)
4 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Reality Games is an up and coming gaming studio developing mobile games based on live, real world Big data.
We are a team of 60 people based in Krakow at the iconic building of the Railway Station located in the heart of the historic centre of the city. We have also business representatives in London.

In early 2015, Reality Games launched its first game based on: Landlord Real Estate Tycoon. 
It received huge global success with over 12 million players.
Following the success of Landlord, we intend to release Big Data Game Engine.
We are expect that our Game Engine will simplify game development for external companies and make it much more cost and time effective, as there will not be a need for artificially created content.

Kraków, Lesser Poland Voivodeship, Poland (On-Site)

Kraków, Lesser Poland Voivodeship, Poland (On-Site)

Kraków, Lesser Poland Voivodeship, Poland (On-Site)

Kraków, Lesser Poland Voivodeship, Poland (On-Site)

Kraków, Lesser Poland Voivodeship, Poland (On-Site)

Kraków, Lesser Poland Voivodeship, Poland (On-Site)

Kraków, Lesser Poland Voivodeship, Poland (On-Site)

Kraków, Lesser Poland Voivodeship, Poland (On-Site)

Kraków, Lesser Poland Voivodeship, Poland (On-Site)

Kraków, Lesser Poland Voivodeship, Poland (On-Site)

View All Jobs

Get notified when new jobs are added by Reality Games

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug