Customer Success Advisor
Job Summary
Job Description
- Technical knowledge of cybersecurity, cyber risk, and security compliance
- Strong project management skills and detail-oriented
- 5+ years of experience in relevant fields
- Experience advising large Fortune 1000 customers
- Unlimited vacation policy
- High-trust work environment
- Commitment to continuous learning
2 skills required
Job Details
At SAFE Security, our vision is to be the Champions of a Safer Digital Future and the Catalysts of Change. We believe in empowering individuals and teams with the freedom and responsibility to align their goals, ensuring we all move forward together.
We operate with radical transparency, autonomy, and accountability—there’s no room for brilliant jerks. We embrace a culture-first approach, offering an unlimited vacation policy, a high-trust work environment, and a commitment to continuous learning. For us, Culture is Our Strategy—check out our Culture Memo to dive deeper into what makes SAFE unique.
Location: London - Remote
Experience: 5-10 years
- Owns the entire customer journey - from onboarding to value realization to value expansion - measuring specific metrics throughout the journey
- Acts as the "voice of the customer" inside the company
- Owns the customer relationship - including relationships with the CISO/CIOs and IT operational teams - with the aim of becoming a trusted advisor on cyber risk
- Owns metrics such as NRR, NPS, and value realization
- Becomes a SAFE platform expert and help customers become self-sufficient
- Assists in identifying and documenting best practices and ensuring customer environments align with them
- Partners with Customer Success Engineers (CSE) to resolve any issues with customer deployments
- Communicates and tracks customer product enhancements with SAFE Product Management
- Present customer business reviews to executive business owners and technical customer contacts
- Travel to customer locations will be required
- Technical knowledge: Breadth of knowledge around cybersecurity, cyber risk, security compliance
- Empathy with the customer; listening power
- Strong project management skills - super detail-oriented and disciplined
- 5+ years of experience in risk consulting, management consulting, customer success
- Takes an advisory approach to large Fortune 1000 customers
- Track record of delivering on customer success metrics
- Confidence in being an advisor to the CXOs
- Comfort with building, ambiguity, and high growth chaos in a startup environment
If you’re passionate about cyber risk, thrive in a fast-paced environment, and want to be part of a team that’s redefining security—we want to hear from you! 🚀
Similar Jobs
Looks like we're out of matches
Similar Skill Jobs
Looks like we're out of matches
Jobs in London, England, United Kingdom
Looks like we're out of matches
Similar Category Jobs
Looks like we're out of matches
About The Company
Safe Security is the “Cybersecurity and Digital Business Risk Quantification” (CRQ) space leader. With SAFE, we manage the cyber risk posture of Fortune 500 companies. We help organizations measure and mitigate enterprise-wide cyber risk in real-time using our ML Enabled API-First SAFE Platform by aggregating automated signals across people, processes, and technology, both for 1st & 3rd Party to dynamically predict the breach likelihood (SAFE Score) & $$ Value at Risk of an organization
Headquartered in Palo Alto, Safe Security has over 200 customers worldwide, including multiple Fortune 500 companies averaging an NPS of 73 in 2020. We have a team of rockstars globally, primarily based in the U.S. and India.
Backed by John Chambers and senior executives from Softbank, Sequoia, PayPal, SAP, and McKinsey & Co., Safe was also one of the Top Contributors to the National Vulnerability Database(NVD) of the U.S. Government in 2019 and the ATT&CK MITRE Contributor in 2020. We secured a $50 Million Series B funding round in 2023, bringing total funding to over $100 Million.
Safe has been working with MIT in joint research to develop our SAFE Scoring Algorithm. Safe Security has received several awards, including the Morgan Stanley CTO Innovation Award. In 2023, Safe Acquired RiskLens, cementing our position as the undisputed Cyber Risk Quantification and Management leader.
Get notified when new jobs are added by Safe Security
