Customer Success Advisor

3 Months ago • 5-10 Years • Customer Service

Job Summary

Job Description

The Customer Success Advisor will own the entire customer journey, acting as the voice of the customer and a trusted advisor on cyber risk. Key responsibilities include managing customer relationships with CISOs and IT teams, owning metrics such as NRR and NPS, and becoming a SAFE platform expert. The role involves assisting with best practices, partnering with Customer Success Engineers to resolve issues, communicating product enhancements, and presenting business reviews. This role requires travel to customer locations. The ideal candidate should possess strong technical knowledge of cybersecurity, excellent project management skills, and a proven track record of delivering on customer success metrics.
Must have:
  • Technical knowledge of cybersecurity, cyber risk, and security compliance
  • Strong project management skills and detail-oriented
  • 5+ years of experience in relevant fields
  • Experience advising large Fortune 1000 customers
Perks:
  • Unlimited vacation policy
  • High-trust work environment
  • Commitment to continuous learning

Job Details

At SAFE Security, our vision is to be the Champions of a Safer Digital Future and the Catalysts of Change. We believe in empowering individuals and teams with the freedom and responsibility to align their goals, ensuring we all move forward together.


We operate with radical transparency, autonomy, and accountability—there’s no room for brilliant jerks. We embrace a culture-first approach, offering an unlimited vacation policy, a high-trust work environment, and a commitment to continuous learning. For us, Culture is Our Strategy—check out our Culture Memo to dive deeper into what makes SAFE unique.


Location: London - Remote


Experience: 5-10 years


Core Responsibilities:
  • Owns the entire customer journey - from onboarding to value realization to value expansion - measuring specific metrics throughout the journey
  • Acts as the "voice of the customer" inside the company
  • Owns the customer relationship - including relationships with the CISO/CIOs and IT operational teams - with the aim of becoming a trusted advisor on cyber risk
  • Owns metrics such as NRR, NPS, and value realization
  • Becomes a SAFE platform expert and help customers become self-sufficient
  • Assists in identifying and documenting best practices and ensuring customer environments align with them
  • Partners with Customer Success Engineers (CSE) to resolve any issues with customer deployments
  • Communicates and tracks customer product enhancements with SAFE Product Management
  • Present customer business reviews to executive business owners and technical customer contacts
  • Travel to customer locations will be required


Essential Skills/ Qualifications/ Experience:
  • Technical knowledge: Breadth of knowledge around cybersecurity, cyber risk, security compliance
  • Empathy with the customer; listening power
  • Strong project management skills - super detail-oriented and disciplined
  • 5+ years of experience in risk consulting, management consulting, customer success
  • Takes an advisory approach to large Fortune 1000 customers
  • Track record of delivering on customer success metrics
  • Confidence in being an advisor to the CXOs
  • Comfort with building, ambiguity, and high growth chaos in a startup environment


If you’re passionate about cyber risk, thrive in a fast-paced environment, and want to be part of a team that’s redefining security—we want to hear from you! 🚀

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