Player Support Agent

3 Months ago • All levels • Customer Service

Job Summary

Job Description

As a Player Support Agent, you will support game developers and publishers. Responsibilities include processing player inquiries, becoming familiar with games, utilizing ticketing and social media platforms, finding solutions, encouraging brand loyalty, assisting with reporting, supporting managers, reaching KPIs, staying updated on workflows, enforcing community rules, and reporting issues. The role involves working in a fast-paced environment with a diverse team. The agent will be working on various gaming projects. The agent will provide top-class support in a fast-paced and active environment.
Must have:
  • Native Chinese with excellent oral and written skills
  • Excellent interpersonal and organizational skills
  • Advanced knowledge of Google Workspace and/or Microsoft Office
  • Strong ability to multitask and work independently
  • Great knowledge of gaming social media
  • Driven by a passion for video games
Perks:
  • Competitive salary
  • Opportunity to improve your skills
  • Apply your talents to engaging gaming projects
  • A team of like-minded people
  • Ongoing training and self-improvement

Job Details

OVERVIEW

Position: Player Support Agent

Language: Native or near-native Chinese

● Location: WFH/Remote

● Contract: Freelancer - 4 hours/shift

● Contract length- One month

WHO WE ARE

TransPerfect Gaming Solutions is an award-winning multilingual video games services company

dedicated to world-class translation, localization, player support, games testing, cybersecurity, tool development, art design, and community management services. Our successful community

management and player support departments support countless exciting games and titles worldwide, helping developers to manage their communities in multiple languages, while our localization department helps bring games of all genres to the world in over 50 languages.

WHAT WE ARE LOOKING FOR

Are you a passionate gamer, determined to advance your career in the gaming industry? Are you skilled in building, raising, and supporting online communities and want to join a team of like-minded people? If you answered yes to these questions, we’d love to meet you.

As a tenured Player Support Agent, you’ll get the opportunity to work with a diverse team supporting hundreds of game developers and publishers across the globe. We’re currently looking for a dynamic addition to our vibrant team of over 1,000 in-house player support agents who can provide top-class support in a fast-paced and active environment.

RESPONSIBILITIES

● Processing ‘Calls for Help’ received from the community you are supporting

● Becoming familiarized with the games you support, so you can best resolve these ‘Calls for Help’

● Becoming highly skilled in the use of various ticketing and social media platforms

● Getting creative in finding solutions encountered on a to day-to-day basis

● Encouraging brand loyalty by providing an outstanding service

● Assisting with reporting by tracking data on a form or spreadsheet

● Supporting your managers with ad-hoc tasks

● Reaching Key Performance Indicators such as Productivity, Quality, and Customer Satisfaction.

● Staying up to date with changes in workflows and policies within the game.

● Enforcing community rules and treating everyone fairly in the context of the game.

● Reporting on any issues or trends found in the game.

THE IDEAL PROFILE

● A native level of Chinese with excellent oral and written skills

● Excellent interpersonal and organizational skills

● Advanced knowledge of Google Workspace and/or Microsoft Office

● Strong ability to multitask, prioritize, and work independently with minimal supervision

● Great knowledge of gaming social media, such as Reddit, Facebook, Twitter, and Discord

● Driven by a passion for video games

WHAT WE OFFER

● A competitive salary

● The opportunity to hone and improve your skills

● Apply your talents to a diverse variety of engaging gaming projects

● A team of like-minded people in a fast-paced, multicultural environment

● Ongoing training and professional self-improvement opportunities

Similar Jobs

Lionbridge Games - Community Coordinator

Lionbridge Games

Quebec, Canada (Hybrid)
5 Months ago
Xplor Technologies - Accounts Payable Administrator Bi-Lingual (French & English)

Xplor Technologies

Paris, Île-de-France, France (Remote)
1 Month ago
AGS - American Gaming Systems - Field Service Technician II

AGS - American Gaming Systems

Pawtucket, Rhode Island, United States (On-Site)
4 Months ago
Western Digital - Accounts Payable Accountant

Western Digital

Biñan, Calabarzon, Philippines (On-Site)
1 Month ago
Sega (UK) - Senior Community Manager

Sega (UK)

Farnham, England, United Kingdom (Hybrid)
3 Months ago
Tesla - Customer Experience Specialist, Home Delivery

Tesla

Southampton, England, United Kingdom (On-Site)
6 Months ago
Sumo logic - Director, Technical Customer Success

Sumo logic

San José Province, Costa Rica (Hybrid)
1 Month ago
TFL Group - Customer Service Coordinator

TFL Group

Omaha, Nebraska, United States (On-Site)
1 Month ago
quience - Customer Care, Operations Support Lead, Voice of the Customer

quience

United States (Remote)
3 Months ago
Tide - Customer Support with German (Fraud Response)

Tide

Sofia, Sofia City Province, Bulgaria (Hybrid)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Coupa - Revenue Enablement System Administrator (HighSpot)

Coupa

Chicago, Illinois, United States (Remote)
1 Month ago
Track VFX - Production Assistant

Track VFX

Vancouver, British Columbia, Canada (On-Site)
3 Years ago
Nice - Voice Engineer

Nice

Southampton, England, United Kingdom (Hybrid)
1 Month ago
NinjaVan - Senior Executive, Operations Excellence

NinjaVan

Shah Alam, Selangor, Malaysia (On-Site)
3 Months ago
PwC - (Senior) Manager (w/m/d) Governance, Risk & Compliance Advisory

PwC

Vienna, Vienna, Austria (Hybrid)
10 Months ago
Plaion - Intern/in YouTube Channel Management (m/f/d)

Plaion

Berlin, Berlin, Germany (Hybrid)
2 Months ago
Barracuda - Sales Processes and Systems Analyst

Barracuda

United States (Remote)
1 Month ago
Ion - Internal Audit & Compliance Manager

Ion

Milan, Lombardy, Italy (On-Site)
10 Months ago
Pipeline studios - Production Coordinator

Pipeline studios

Colombia (On-Site)
1 Month ago
Tesla - Environmental Commodities Trading Analyst

Tesla

Berlin, Berlin, Germany (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Worldwide

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Customer Service Jobs

OKX - Senior Analyst, Customer Service Operations

OKX

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
2 Months ago
PermitFlow - Customer Success Manager

PermitFlow

San Francisco, California, United States (Hybrid)
3 Weeks ago
ISS Stoxx - Customer Success Operations Support

ISS Stoxx

Tokyo, Japan (Hybrid)
1 Year ago
Lambda - Customer Success Operations Manager

Lambda

San Francisco, California, United States (Hybrid)
3 Months ago
Keywords Studios - Player Support Agent - French/English

Keywords Studios

Silesian Voivodeship, Poland (Hybrid)
4 Months ago
Go Fund Me - Senior Project Manager, Customer Experience

Go Fund Me

United States (Remote)
1 Month ago
bytedance - Customer Success Manager - Lark Japan

bytedance

Tokyo, Japan (On-Site)
7 Months ago
Fliff - Customer Success Specialist

Fliff

Philadelphia, Pennsylvania, United States (On-Site)
1 Year ago
PwC - IFS - Office Management - Receptionist - UAE Nationals only - Associate - Dubai

PwC

Dubai, Dubai, United Arab Emirates (On-Site)
10 Months ago
Evolution  - On-Site Virtual Customer Service Online Casino

Evolution

Southfield, Michigan, United States (On-Site)
1 Year ago

Get notifed when new similar jobs are uploaded

About The Company

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

View All Jobs

Get notified when new jobs are added by Cred

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug