Customer Success Manager

Company Overview

​At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

The Motorola Solutions Customer Success Team empowers our customers to identify and unleash the full power of their software products and services. We build strong relationships to promote full adoption of Motorola products and services, increasing value realization and product satisfaction. We work to ensure that the customer experience with Motorola Solutions continuously exceeds our customers’ expectations and, through our internal and external relationships, we are committed to consistent delivery and follow through to help our customers serve their communities and to be their best in the moments that matter by Solving for Safer.

Job Description

Engage with Customers post-sale to drive user adoption and satisfaction, ensuring high Customer retention. Forge highly effective customer partnerships and establish a trusted advisor/strategic partner relationship with target accounts. Work with targeted Customers to develop a proactive individual Customer Success Plan including establishing critical goals and key performance indicators.

Qualifications:

• 3+ years of experience in one or more of the following: customer advocacy, sales, engineering, public safety or project management.

• 2+ years working with enterprise-level customers is desired.

• Working knowledge of Motorola Solutions Command Center and Mobile Video Software including: Motorola FLEX, PremierOne, CommandCentral, AWARE, Vesta, Rave Solutions, Mobile Video, and License Plate Recognition.

• Strong portfolio management skills with a proven system for tracking multiple customer requests, issues, and strategic plans while maintaining strict attention to detail.

• A proven track record of leading process improvements within large organizations.

• Previous experience tracking product adoption and customer engagement through data-analysis tools, building, analyzing, and interpreting customer data. 

• Experience understanding the needs of the client and delivering on those needs.

• Strong executive presence and presentation skills.

• Ability to work independently.

• Demonstrated ability to deal with change and excel in high-stress situations.

• Proficiency in the use of Google Suite products, Gainsight is a plus.

• Ability to travel up to 25%

• This position is subject to working in high security areas and therefore requires successfully passing background clearance as required by government customers.

• Located in Northeast Region.

#LI-JM2

#LI-REMOTE
 

Basic Requirements

• 3+ years of experience in one or more of the following: customer advocacy, sales, engineering, public safety or project management.

• This position is subject to working in high security areas and therefore requires successfully passing background clearance as required by government customers.

Travel Requirements

25-50%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.