Delivery Advisor

1 Day ago • All levels • Administrative • Undisclosed

About the job

Job Description

The Tesla Delivery Advisor is responsible for providing exceptional customer service during the vehicle delivery process. Responsibilities include welcoming customers, preparing vehicles, conducting new owner orientations, updating the CRM system, supporting the Delivery Manager, contributing improvement ideas, demonstrating product knowledge, and staying updated on industry trends. The ideal candidate possesses excellent verbal skills, a history of customer service excellence, and enthusiasm for the automotive industry. Cross-functional collaboration with sales, service, logistics, and admin teams is essential, along with proficiency in using multiple systems (Salesforce experience is a plus). The role requires strong organizational and time management skills, flexibility with scheduling, and a valid driver's license.
Must have:
  • Excellent verbal and customer service skills
  • Proficiency in CRM systems (Salesforce a plus)
  • Product knowledge of Tesla vehicles and services
  • Strong organization and time management
  • Flexibility with scheduling
  • Valid driver's license
Good to have:
  • Fluency in local language
  • Experience with EV incentives
What to Expect

The Tesla Delivery team is committed to providing the best Ownership Experience possible to our customers. This position is a great opportunity to join a world class expanding technology company and have a direct impact on our delivery promise as customers take ownership of their new vehicles. The Delivery Advisor role is the direct point of contact for new customers preparing to take ownership.

What You’ll Do
  • Welcome customers to the Tesla family by making their journey to ownership a delightful experience.
  • Regularly update the CRM system to ensure accurate and timely delivery information is available to management.
  • Prepare vehicles and host delivery appointments, including new owner orientations tailored to the individual customer’s needs and comfort level.
  • Support the Delivery Manager in delivery center operations, task completion and ensuring superior customer service.
  • Contribute ideas toward improving the Tesla delivery experience, as well as back end processes and procedures.
  • Demonstrate a mastery of all Tesla products and services, as well as local incentives for EV owners.
  • Keep up with industry trends and best practices.
What You’ll Bring
  • Excellent verbal skills.
  • Consistent record of customer service excellence.
  • Enthusiastic and passionate about the changes in the personal transportation industry.
  • Ability to work cross-functionally with sales, service, logistics, and admin teams
  • Ability to work across multiple systems (experience with Salesforce is a plus).
  • Strong organization and time management skills.
  • Willingness to work on a flexible schedule, according to activity volume.
  • A valid driver’s license and an acceptable and safe driving record preferred.
  • Proficiency in English and fluency in relevant local language required
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