Digital Operational Analyst

Description

• Creating and managing a digital Operational Dashboard:
• Work with all key stakeholders to define the requirements for a digital Operational Dashboard (data sources, frequency of data collection, data processing, user interface, notifications).  Examples of Operational data include:
• Azure cost per day
• # of Gateways communicating
• # and % of sensors communicating to Ackumen
• SAP-BUPR link fidelity (yes or no)
• SAP-Ackumen order confirmation link
• Backend pricing tool to Ackumen fidelity
• Dynamics to Ackumen fidelity
• Performance of select pages in Ackumen
• # of events per controller
• # of alarms per controller (ACM, ABM, MCAi)
• Telemetry backlog, alarm backlog, event backlog
• % of time above x% memory usage
• # of API calls
• # of API calls x time per API execution for all APIs
• # of API calls x time per API execution for the top API
• Work with internal or external partners to build out the dashboard. 
• Start with manual data collection if needed, but work to automate both the data collection, processing, and follow up actions over a period of time.
• Ensure the dashboard is used to improve the operations of the digital team (up time, performance, cost, errors etc.) by working with stakeholders.
• Communicate the key metrics (like software quality and performance) to the entire digital team on a timely basis via department meetings, emails or other means of communication. 

• Vendor management
• Take ownership for all vendor management activities including negotiation, SOW creation, VDDM creation, on-time invoice payments etc. 
• Work with internal stakeholders to create Ackumen norms and Buckman software development processes.  Take ownership for communicating and enforcing these processes with internal associates and partners on an on-going basis.
• Find reliable and high quality vendors through networking and set them up in our system.    
• Ackumen Metrics
• Take ownership for management of the Ackumen Metrics dashboard.  Work with key stakeholders including RDEMs and sales to ensure data is accurate.
• Budget Management:
• Manage the digital budget spend tightly in collaboration with PMO and CDO. 
• Create and communicate an analysis of spend amounts and trends to help effectively manage costs.
• Assist the PMO as needed
• Help manage the GEM process. 
• Help manage the Custodian process evaluation (KPMs creation and calculations) 
• Help with creating an agenda and running the monthly digital team meeting.

• Bachelor’s degree in Chemical Engineering or a related field. 
• Experience with project management, especially, formal training (e.g. Project Management Professional (PMP) certification) is preferred.
• Comfort with technology tools for dashboarding
• A common sensical and practical approach and personality to work with stakeholders to get things done
• Excellent written and verbal communication skills.
• Strong leadership and team management abilities.
• Strong problem-solving skills and attention to detail