The Digital Operational Analyst is responsible for working with all stakeholders in the digital team to create and maintain a real-time view of all KPMs related to Operations current, to communicate these KPMs efficiently and to ensure we are acting on this data to consistently improve outcomes.

Key Responsibilities

Creating and managing a digital Operational Dashboard:

Work with all key stakeholders to define the requirements for a digital Operational Dashboard (data sources, frequency of data collection, data processing, user interface, notifications). Examples of Operational data include:
Azure cost per day
# of Gateways communicating
# and % of sensors communicating to Ackumen
SAP-BUPR link fidelity (yes or no)
SAP-Ackumen order confirmation link
Backend pricing tool to Ackumen fidelity
Dynamics to Ackumen fidelity
Performance of select pages in Ackumen
# of events per controller
# of alarms per controller (ACM, ABM, MCAi)
Telemetry backlog, alarm backlog, event backlog
% of time above x% memory usage
# of API calls
# of API calls x time per API execution for all APIs
# of API calls x time per API execution for the top API
Work with internal or external partners to build out the dashboard.
Start with manual data collection if needed, but work to automate both the data collection, processing, and follow up actions over a period of time.
Ensure the dashboard is used to improve the operations of the digital team (up time, performance, cost, errors etc.) by working with stakeholders.
Communicate the key metrics (like software quality and performance) to the entire digital team on a timely basis via department meetings, emails or other means of communication.

Vendor management

Take ownership for all vendor management activities including negotiation, SOW creation, VDDM creation, on-time invoice payments etc.
Work with internal stakeholders to create Ackumen norms and Buckman software development processes. Take ownership for communicating and enforcing these processes with internal associates and partners on an on-going basis.
Find reliable and high quality vendors through networking and set them up in our system.

Ackumen Metrics

Take ownership for management of the Ackumen Metrics dashboard. Work with key stakeholders including RDEMs and sales to ensure data is accurate.

Budget Management:

Manage the digital budget spend tightly in collaboration with PMO and CDO.
Create and communicate an analysis of spend amounts and trends to help effectively manage costs.

Assist the PMO as needed

Help manage the GEM process.
Help manage the Custodian process evaluation (KPMs creation and calculations)
Help with creating an agenda and running the monthly digital team meeting.

Qualifications

Bachelor’s degree in Chemical Engineering or a related field.
Experience with project management, especially, formal training (e.g. Project Management Professional (PMP) certification) is preferred.
Comfort with technology tools for dashboarding
A common sensical and practical approach and personality to work with stakeholders to get things done
Excellent written and verbal communication skills.
Strong leadership and team management abilities.
Strong problem-solving skills and attention to detail

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