Director, Customer Success - ASK

At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology.

Cadence is a pivotal leader in electronic design, building upon more than 30 years of computational software expertise. The company applies its underlying Intelligent System Design strategy to deliver software, hardware and IP that turn design concepts into reality.

Cadence customers are the world’s most innovative companies, delivering extraordinary electronic products from chips to boards to systems for the most dynamic market applications including consumer, hyperscale computing, 5G communications, automotive, aerospace industrial and health.

At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology.

Job Title:                                             Director, Customer Success - ASK

Location:                                             Cork

Reports to:                                         Senior Group Director, Customer Success - ASK

Job Overview:

This position will provide management leadership and oversight to the Customer Success – ASK operations at Cork, in addition to leading the ASK Application Engineering operation for a product group / business unit. The position would report to management in a different site/geography, which implies strong communication skills along with the ability to work in multiple time zones. This position will also require the person to have strong influencing skills that can lead the set-up of an International Support Operations and scale it up per the demands of the business.
 

Job Responsibilities:

• Lead Product/BU: Own and drive the Customer Success – ASK AE operations for a Product domain or Business Unit, ensuring seamless production support for worldwide customers.
• Customer Advocacy: Engage directly with customers to understand their challenges, prevent/ handle customer escalations effectively and guide them towards successful and timely project outcome.
• Influence Product Direction: Collaborate with product teams to provide actionable feedback, enhance product quality and shape future roadmaps based on real-world customer insights.
• Innovate Support Models: Champion scalable, knowledge-centered support strategies that evolve with customer needs, leveraging automation, analytics, and process innovation.
• Global Team Leadership: Lead and mentor a high-performing, geographically distributed team of Application Engineers across geographies, fostering collaboration with R&D, Marketing, and other AE teams.
• Technical Expertise: Bring domain knowledge in one or more areas such as Analog, Mixed Signal, Design Verification, Digital Implementation, Sign-off, or System Design to drive technical excellence.
• Operational Excellence: Drive adherence to support processes while continuously improving efficiency through data-driven decision-making and operational rigor.
• Strategic Site Leadership: Play a pivotal role in building and scaling the ASK AE team at the international site, combining visionary leadership with strong execution capabilities.

Job Qualifications:

• Bachelor or Master level degree in Electrical or Electronics Engineering.
• 20+ years of experience in Application Engineering or system design or semiconductor design.

Additional Skills/Preferences:                     

• Background in Electronic Design or Electronic Design Automation.
• Strong leadership qualities to build and grow a new site.
• Excellent communication skills
• Ability to work in an environment that has cross-cultural stake-holders and customers
• Good team building skills, and an ability to work with different functional groups to ensure that the operations is set up and team is productive as quickly as possible. 
• Strong influencing skills to successfully negotiate with cross functional partners and provide the most optimum support model to customers.

Additional Information:

Cadence is committed to equal employment opportunity and employment equity throughout all levels of the organization. We strive to attract a qualified and diverse candidate pool and encourage diversity and inclusion in the workplace. 

Travel:

• Domestic travel - <5%, only logistical matters
• International travel <20%, to meet with team and management, attend strategy sessions, annual kick-off meetings, BU strategy meetings, etc.

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