The Specialist, Risk Ops (Payment Risk) role involves comprehensive investigations using various tools, ensuring confidentiality of all collected information. Responsibilities include reviewing customer transactions to identify fraudulent activities, contacting customers to validate transactions, resolving customer issues, investigating chargebacks/fraud claims, analyzing trading patterns, developing partnerships with stakeholders, recommending anti-fraud processes, and generating reports. The role requires strong analytical skills, understanding of payment methods, and the ability to work in a 24x7 environment. The candidate will also be responsible for preparing comprehensive investigation reports for all cases, analyzing loss trends, and reporting suspicious accounts to prevent losses and detect fraud.
Good To Have:- Expertise in blockchain and understanding of the industry
- Training/Experience in blockchain analytic tools
- Experience working with teams across offices and time zones
- Fraud Risk Certification (CIPFA) or equivalent
Must Have:- Minimum Degree in accounting, finance, or related fields
- 2-4 years of relevant fraud investigation experience
- Experience in fraud detection/risk management in banking, financial, or fintech sector
- Strong ability to find fraud patterns and trends
- Experience with different payment methods and platforms
- Ability to learn new technology tools quickly
- Good communication skills in English and Chinese (Mandarin)
Perks:- Competitive remuneration package (Basic Salary + Yearly Bonuses)
- Meal Allowance up to RM 500/month
- Monthly Team Building
- RM 2500 Benefits per annum (Training & Wellness)
- Convenient workplace (5 minutes walk from MRT TRX)
- Excellent prospects for growth and promotion
- Employee engagement, recognition, and appreciation program
- Multinational working environment