Playrix is one of the most successful mobile game development companies in the world. In terms of mobile application revenue, we rank first in Europe and are in the top 3 worldwide. Our games have been installed 2.3 billion times (that's a third of the world's population!) and more than 30 million people around the world play them every day.
We are looking for a strong Customer Support Team Lead to manage a team of agents on the product. You will closely interact with the product and development teams, participate in building new processes, and optimize current ones. The main goal of our Customer Support team is to make our games better!
1+ years of experience as a support team lead
Fluency in English and Russian (B2/C1)
Knowledge of operational support metrics and the ability to manage them
Ability to coordinate interaction with product teams, give feedback on metrics, and ensure user needs are met at the product level
Ability to optimize support processes and organize high-quality customer service
Attentiveness, organization, ability to handle various tasks at once
Client orientation, high level of empathy, high emotional intelligence, proactivity
Ability to manage a team and create a working atmosphere
Interest in the gaming industry, understanding of the needs and demands of a complex product
Remote or from one of the company’s offices
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