Customer Support Lead - Temporary Position
Job Summary
Job Description
- Customer service experience
- CRM and back-office system proficiency
- Good interpersonal skills
- Strong analytical & problem-solving
- Work in fast-paced environment
- Oversee Knowledge Specialist reviews
- Implementation of new systems
- ServiceNow knowledge
4 skills required
Job Details
Join us at Playtika (NASDAQ: PLTK), where we're driven by the belief life needs play. We’re on a mission to deliver infinite ways to play using cutting-edge technologies like AI and machine learning to craft immersive experiences that connect, inspire and entertain millions of players worldwide.
From our start as a small mobile games company founded in Israel to our current position as a publicly traded company and industry leader, we continue to be a dominant force in interactive entertainment. With a diverse portfolio of award-winning, category-leading Casual and Social Casino-themed games, including nine of the top 100 highest-grossing mobile games in the US, we're setting the standard for excellence.
Our success story is co-authored by a dynamic team of storytellers, strategists, creators and data scientists who thrive on innovation. We are home of the best, advancing an inclusive culture that embraces our core values and reflects our agile DNA.
With a strong financial foundation, disciplined operations, unwavering player-focused approach and relentless can-do spirit, we're well-positioned for sustained growth. If you're ready to join the driving force behind the evolution of interactive entertainment, we invite you to come play with us.
Responsibilities:
- Oversee the Knowledge Specialists quality of reviews, upon KPIs. Verify the documentation and follow-up of these reviews, for improvement purposes, by establishing a work plan around the tracking of the reviews
- Train the KBSs on every new feature and special promotion in the game and serve as the business focal point for the CS team
- Optimize working processes by getting to know the different used platforms and gathering the CS team requirements on a regular basis
- Integrate new CS capabilities and serve as a focal point for our technological department
- Creating daily and ongoing reports that reflects the CS trends
Requirements:
- Experience in customer service – a MUST
- Working with CRM and back-office systems – a MUST
- Good interpersonal skills and the ability to work with cross interfaces
- Implementation of new systems – a PLUS
- Autonomous and self-managed person
- Strong analytical and problem-solving abilities.
- Ability to work in a fast-paced and dynamic environment.
- Knowledge in Service-Now – advantage
- English – Native level (both written and spoken
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
If you feel the above describes you perfectly - Apply now!
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About The Company
For a decade Playtika has been a pioneer in the games industry with more than 34 million monthly active users across a portfolio of casual games titles. We were among the first to offer free-to-play games on social networks, and shortly after, on mobile platforms. Playtika creates disruptive gaming experiences that are reshaping the gaming landscape using cutting-edge technologies in Live-Ops, Data Analytics and Performance Marketing. As a digital entertainment powerhouse, Playtika processes 9TB of data daily. Our creative team translate data-driven insights into customized story lines that deliver exciting challenges and surprising thrills, at every twist and every turn. We move fast, seizing new opportunities, pushing boundaries and leveraging the technology and talent we’ve acquired along the way. At Playtika, we are storytellers and coders, artists and data-scientists, explorers and strategists. We don’t just build games, we bring them to life. We create infinite ways to play. Headquartered in Herzliya, Israel, Playtika has over 3700 employees in offices worldwide including Ramat Gan, Berlin, , Warsaw, Vienna, Helsinki, Chicago, Las Vegas, Santa Monica, Sydney, Kyiv, Bucharest, Minsk, Dnepr, and Vinnytsia.
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