Playtika seeks a temporary Customer Support Lead to oversee Knowledge Specialist quality reviews based on KPIs, ensuring proper documentation and follow-up for improvements.  Responsibilities include training specialists on new game features and promotions, optimizing working processes across platforms, integrating new capabilities, and creating daily/ongoing CS trend reports.  The ideal candidate possesses strong customer service experience, CRM/back-office system proficiency, excellent interpersonal skills, and the ability to thrive in a fast-paced environment.  Experience with ServiceNow is advantageous.  The role is crucial for maintaining Playtika's high standards of player support.

<p>For a decade Playtika has been a pioneer in the games industry with more than 34 million monthly active users across a portfolio of casual games titles. We were among the first to offer free-to-play games on social networks, and shortly after, on mobile platforms. Playtika creates disruptive gaming experiences that are reshaping the gaming landscape using cutting-edge technologies in Live-Ops, Data Analytics and Performance Marketing. As a digital entertainment powerhouse, Playtika processes 9TB of data daily. Our creative team translate data-driven insights into customized story lines that deliver exciting challenges and surprising thrills, at every twist and every turn. We move fast, seizing new opportunities, pushing boundaries and leveraging the technology and talent we’ve acquired along the way. At Playtika, we are storytellers and coders, artists and data-scientists, explorers and strategists. We don’t just build games, we bring them to life. We create infinite ways to play. Headquartered in Herzliya, Israel, Playtika has over 3700 employees in offices worldwide including Ramat Gan, Berlin, , Warsaw, Vienna, Helsinki, Chicago, Las Vegas, Santa Monica, Sydney, Kyiv, Bucharest, Minsk, Dnepr, and Vinnytsia.</p>

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<div id="description"><div class="content-intro"><p><span data-contrast="auto">Join us at Playtika (NASDAQ: PLTK), where we're driven by the belief life needs play. We’re on a mission to deliver infinite ways to play using cutting-edge technologies like AI and machine learning to craft immersive experiences that connect, inspire and entertain millions of players worldwide.&nbsp;</span> </p>
<p><span data-contrast="auto">From our start as a small mobile games company founded in Israel to our current position as a publicly traded company and industry leader, we continue to be a dominant force in interactive entertainment. With a diverse portfolio of award-winning, category-leading Casual and Social Casino-themed games, including nine of the top 100 highest-grossing mobile games in the US, we're setting the standard for excellence.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559740&quot;:276}">&nbsp;</span></p>
<p><span data-contrast="auto">Our success story is co-authored by a dynamic team of storytellers, strategists, creators and data scientists who thrive on innovation. We are home of the best, advancing an inclusive culture that embraces our core values and reflects our agile DNA.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559740&quot;:276}">&nbsp;</span></p>
<p><span data-contrast="auto">With a strong financial foundation, disciplined operations, unwavering player-focused approach and&nbsp; relentless can-do spirit, we're well-positioned for sustained growth. If you're ready to join the driving force behind the evolution of interactive entertainment, we invite you to come play with us.&nbsp;</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559740&quot;:276}">&nbsp;</span></p></div><h2>Responsibilities:</h2>
<p></p>
<ul>
<li>Oversee the Knowledge Specialists quality of reviews, upon KPIs. Verify the documentation and follow-up of these reviews, for improvement purposes, by establishing a work plan around the tracking of the reviews</li>
<li>Train the KBSs on every new feature and special promotion in the game and serve as the business focal point for the CS team</li>
<li>Optimize working processes by getting to know the different used platforms and gathering the CS team requirements on a regular basis</li>
<li>&nbsp;Integrate new CS capabilities and serve as a focal point for our technological department</li>
<li>Creating daily and ongoing reports that reflects the CS trends</li>
</ul>
<p></p>
<h2>Requirements:</h2>
<p></p>
<ul>
<li>Experience in customer service – a MUST</li>
<li>Working with CRM and back-office systems – a MUST</li>
<li>Good interpersonal skills and the ability to work with cross interfaces</li>
<li>Implementation of new systems – a PLUS</li>
<li>Autonomous and self-managed person</li>
<li>Strong analytical and problem-solving abilities.</li>
<li>Ability to work in a fast-paced and dynamic environment.</li>
<li>Knowledge in Service-Now – advantage</li>
<li>English – Native level (both written and spoken</li>
</ul>
<p></p><div class="content-conclusion"><div id="requirements">
<p><span data-contrast="none">We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.&nbsp;</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:240,&quot;335559740&quot;:276}">&nbsp;</span></p>
<p><span data-contrast="auto">If you feel the above describes you perfectly - Apply now!</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559740&quot;:341}">&nbsp;<br><br></span></p>
</div>
<p>Employee at Playtika?&nbsp;</p></div></div>

Customer Support Lead - Temporary Position