Advertiser Success Manager / Customer Success Manager (ANZ)

2 Months ago • 3-4 Years • Customer Service

Job Summary

Job Description

As an Advertiser Success Manager / Customer Success Manager, you will manage the entire life cycle of digital advertising campaigns within the gaming landscape, focusing on partners across ANZ & APAC. This role requires campaign management, technical product knowledge, and client leadership to drive growth and success for clients. You will build partnerships with agencies and clients, lead client onboarding, deliver campaign reports, oversee campaign lifecycles, gather client feedback, and inform clients of platform updates. You will utilize market research to develop proposals. The role is based in Sydney, Australia.
Must have:
  • 3-4+ years in digital media/operations at agencies or AdTech companies
  • Deep expertise in digital and programmatic advertising
  • Ability to deliver detailed analysis/reports
  • Strong client-facing skills and ability to upsell
  • Ability to tell impactful stories using data and insights
  • Skilled in giving platform demos and client training
  • Comprehensive 360-degree media knowledge
  • Understanding of regional ad spending patterns
  • Excellent project management and numerical skills
  • Ability to persuade clients and evaluate creative assets
  • Detail-oriented, analytical, quick learner with outgoing personality
  • Excellent written and verbal communication skills in English
Good to have:
  • Experience with gaming channels and / or strategies
  • Start-up experience

Job Details

About Us
iion is the leading global game advertising platform, reaching brands’ ideal customers across all gaming environments. We are ambitious trailblazers, aiming to be an indispensable element in brands' media strategy. We are a growing team of 50+ people, working primarily remote, headquartered in Australia and consisting of teams working across APAC and Europe.

About The Role
This role requires managing the entire life cycle of digital advertising campaigns in the gaming landscape, working with partners across ANZ & APAC. It demands a combination of campaign management, technical product knowledge, client leadership and the ability to identify opportunities that drive growth and long-term success for our advertiser client partnerships, while meeting the demands of multiple stakeholders.

Role Responsibilities:
  • Build and nurture strong partnerships with agencies and clients, ensuring exceptional service delivery
  • Collaborate with the in-market sales team to maximize iion's market presence and effectiveness with key agency groups
  • Lead client onboarding, training, and platform demos, ensuring complete understanding of platform features and benefits
  • Deliver timely and compelling campaign reporting (weekly / monthly) and post-campaign analysis that showcase campaign success and drive future strategies
  • Oversee the entire campaign lifecycle, ensuring KPIs and client expectations are consistently met in partnership with the campaign manager
  • Gather and communicate client feedback and feature requests to the product team to facilitate ongoing platform improvement
  • Proactively inform clients of platform updates and new features in a clear and timely manner
  • Utilize market research and intelligence tools to develop insightful proposals and identify growth opportunities

Role Requirements:
  • 3-4+ years in digital media/operations at agencies or AdTech companies
  • Deep expertise in digital and programmatic advertising (DSPs/ SSPs, media, tracking, analytics)
  • Ability to deliver detailed analysis/ reports 
  • Strong client-facing skills, with a knack for identifying new opportunities and upsell
  • Proven ability to tell impactful stories using data and insights to influence client decisions
  • Skilled in giving platform demos and client training on Adtech
  • Comprehensive 360-degree media knowledge (print, digital, CTV, social, OOH)
  • Understanding of regional ad spending patterns (seasonality, events etc.)
  • Excellent project management and numerical skills
  • Ability to persuade clients and evaluate creative assets effectively
  • Detail-oriented, analytical, quick learner with an outgoing personality
  • Excellent written and verbal communication skills in English with strong spelling and grammar
  • Ambitious with strong values of collaboration, agility, and willingness to challenge the status quo

Good to have:
  • Experience with gaming channels and / or strategies is a bonus
  • Start-up experience

 *This is a hybrid role, with a requirement to be based out of Sydney.

Similar Jobs

Blazesoft - SEO Editor (Remote)

Blazesoft

(Remote)
3 Months ago
Vercel - Senior Legal Counsel, Product and Commercial

Vercel

San Francisco, California, United States (Hybrid)
1 Month ago
USE Insider - Inside Sales Specialist - Mexico

USE Insider

Mexico City, Mexico (Hybrid)
2 Months ago
Chief Rebel - Graphics Programmer

Chief Rebel

Stockholm, Stockholm County, Sweden (Hybrid)
2 Months ago
Sprinkler - Senior Technical Support Engineer - CCaaS

Sprinkler

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Veeam Software - Customer Success Representative

Veeam Software

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
2 Days ago
gitlab - Customer Success Manager

gitlab

United States (Remote)
5 Days ago
Tesla - Tesla Roadside Support Specialist - Amsterdam (Arabic Speaking)

Tesla

North Holland, Netherlands (On-Site)
5 Months ago
London stock Exchange - Customer Support Executive - Turkish

London stock Exchange

Gdynia, Pomeranian Voivodeship, Poland (On-Site)
1 Month ago
Matic Robots - Customer Success Specialist

Matic Robots

Mountain View, California, United States (On-Site)
2 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

frames store - FREELANCE: VFX PRODUCERS - CHICAGO

frames store

Chicago, Illinois, United States (On-Site)
1 Year ago
Apple - Senior Software Engineer, App Store Engineering

Apple

Seattle, Washington, United States (On-Site)
1 Month ago
London stock Exchange - Senior Product Manager

London stock Exchange

London, England, United Kingdom (On-Site)
1 Month ago
Thales - Project Configuration Manager

Thales

Gorgonzola, Lombardy, Italy (Hybrid)
1 Month ago
Krafton India  - Associate - Corporate Development

Krafton India

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Capgemini - ORACLE EPM FUNCTIONAL CONSULTANT

Capgemini

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Riot Games - Manager, Software Engineering - Payments

Riot Games

Los Angeles, California, United States (On-Site)
2 Months ago
Logrhytm - Finance Operations Analyst

Logrhytm

United States (On-Site)
5 Days ago
beghou consulting - Data Science Manager

beghou consulting

Pune, Maharashtra, India (Hybrid)
3 Months ago
lifechruh - Regional Digital Marketing Manager

lifechruh

Edmond, Oklahoma, United States (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Sydney, New South Wales, Australia

Reach games studios - Full-Stack Web Developer

Reach games studios

Sydney, New South Wales, Australia (Remote)
2 Months ago
VGW - Senior Software Engineer

VGW

Perth, Western Australia, Australia (On-Site)
5 Days ago
Canva - Backend Software Engineer (Java) - User Product

Canva

Sydney, New South Wales, Australia (Remote)
4 Months ago
Nine - Partnership Manager

Nine

North Sydney, New South Wales, Australia (On-Site)
1 Week ago
Big Ant Studios - Cricket Data Analyst

Big Ant Studios

Melbourne, Victoria, Australia (On-Site)
2 Months ago
MRI Software - Bid Manager - APAC

MRI Software

Sydney, New South Wales, Australia (On-Site)
1 Month ago
SSC Technologies - Senior DevOps Engineer

SSC Technologies

Sydney, New South Wales, Australia (Hybrid)
1 Month ago
Nine - Executive Experiential Producer

Nine

North Sydney, New South Wales, Australia (On-Site)
5 Days ago
Telastra - Telstra Retail: Customer Service & Sales Consultant

Telastra

South Hedland, Western Australia, Australia (On-Site)
1 Month ago
Boomi  - Commercial Sales Representative

Boomi

Sydney, New South Wales, Australia (Hybrid)
1 Month ago

Get notifed when new similar jobs are uploaded

Customer Service Jobs

Uniswap Labs - Customer Support Associate, Nights & Weekends

Uniswap Labs

United States (Remote)
5 Days ago
Windranger - Customer Support Specialist (Live Chat)

Windranger

Apac, Northern Region, Uganda (Remote)
2 Months ago
Ion - Technical Support Analyst - 5943

Ion

Woking, England, United Kingdom (On-Site)
9 Months ago
Workato - Enterprise Customer Success Manager

Workato

Charlotte, North Carolina, United States (On-Site)
5 Days ago
Anthology  Inc  - Help Desk Customer Service Advisor

Anthology Inc

Bogota, Colombia (Remote)
3 Weeks ago
playrix  - Customer Support Team Lead

playrix

Ireland (Remote)
5 Months ago
Crunchyroll - Customer Experience Operations Analyst

Crunchyroll

San Francisco, California, United States (On-Site)
5 Months ago
Nexon - Player Support Specialist (Temporary) - Global MapleStory

Nexon

El Segundo, California, United States (Hybrid)
1 Month ago
Eccentric - Customer Success Manager

Eccentric

Mumbai, Maharashtra, India (On-Site)
2 Months ago
bytedance - Customer Success Manager - Lark Japan

bytedance

Tokyo, Japan (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded