Advertiser Success Manager / Customer Success Manager (ANZ)
Job Summary
Job Description
As an Advertiser Success Manager / Customer Success Manager, you will manage the entire life cycle of digital advertising campaigns within the gaming landscape, focusing on partners across ANZ & APAC. This role requires campaign management, technical product knowledge, and client leadership to drive growth and success for clients. You will build partnerships with agencies and clients, lead client onboarding, deliver campaign reports, oversee campaign lifecycles, gather client feedback, and inform clients of platform updates. You will utilize market research to develop proposals. The role is based in Sydney, Australia.
Must have:
- 3-4+ years in digital media/operations at agencies or AdTech companies
- Deep expertise in digital and programmatic advertising
- Ability to deliver detailed analysis/reports
- Strong client-facing skills and ability to upsell
- Ability to tell impactful stories using data and insights
- Skilled in giving platform demos and client training
- Comprehensive 360-degree media knowledge
- Understanding of regional ad spending patterns
- Excellent project management and numerical skills
- Ability to persuade clients and evaluate creative assets
- Detail-oriented, analytical, quick learner with outgoing personality
- Excellent written and verbal communication skills in English
Good to have:
- Experience with gaming channels and / or strategies
- Start-up experience
3 skills required
Job Details
About Us
iion is the leading global game advertising platform, reaching brands’ ideal customers across all gaming environments. We are ambitious trailblazers, aiming to be an indispensable element in brands' media strategy. We are a growing team of 50+ people, working primarily remote, headquartered in Australia and consisting of teams working across APAC and Europe.
About The Role
This role requires managing the entire life cycle of digital advertising campaigns in the gaming landscape, working with partners across ANZ & APAC. It demands a combination of campaign management, technical product knowledge, client leadership and the ability to identify opportunities that drive growth and long-term success for our advertiser client partnerships, while meeting the demands of multiple stakeholders.
Role Responsibilities:
- Build and nurture strong partnerships with agencies and clients, ensuring exceptional service delivery
- Collaborate with the in-market sales team to maximize iion's market presence and effectiveness with key agency groups
- Lead client onboarding, training, and platform demos, ensuring complete understanding of platform features and benefits
- Deliver timely and compelling campaign reporting (weekly / monthly) and post-campaign analysis that showcase campaign success and drive future strategies
- Oversee the entire campaign lifecycle, ensuring KPIs and client expectations are consistently met in partnership with the campaign manager
- Gather and communicate client feedback and feature requests to the product team to facilitate ongoing platform improvement
- Proactively inform clients of platform updates and new features in a clear and timely manner
- Utilize market research and intelligence tools to develop insightful proposals and identify growth opportunities
Role Requirements:
- 3-4+ years in digital media/operations at agencies or AdTech companies
- Deep expertise in digital and programmatic advertising (DSPs/ SSPs, media, tracking, analytics)
- Ability to deliver detailed analysis/ reports
- Strong client-facing skills, with a knack for identifying new opportunities and upsell
- Proven ability to tell impactful stories using data and insights to influence client decisions
- Skilled in giving platform demos and client training on Adtech
- Comprehensive 360-degree media knowledge (print, digital, CTV, social, OOH)
- Understanding of regional ad spending patterns (seasonality, events etc.)
- Excellent project management and numerical skills
- Ability to persuade clients and evaluate creative assets effectively
- Detail-oriented, analytical, quick learner with an outgoing personality
- Excellent written and verbal communication skills in English with strong spelling and grammar
- Ambitious with strong values of collaboration, agility, and willingness to challenge the status quo
Good to have:
- Experience with gaming channels and / or strategies is a bonus
- Start-up experience
*This is a hybrid role, with a requirement to be based out of Sydney.
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