Director of Special Projects

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our UK team about what it's like working at Monzo ✨

📍 London | 💰£128,000-£165,000 + Benefits | Hear from the team ✨

⭐️The Role

You will be leading a small and high impact Special Projects team which works across the company reporting to the Group Chief Financial Officer.  You will partner closely with our ExCo and GMs of our collectives to tackle trajectory changing initiatives for the business to further accelerate our growth and value creation.  You’ll be at the forefront of defining and shaping  new product or business line creation and shape big changes in existing products directly and through the team you lead. 

To succeed, you should be excited about solving tough business problems with analytical rigour, commercial viability and execution certainty, leading project-based teams, collaborating with partners and colleagues, and operating in a high pace and ambiguous environment. 

🔑 You’ll play a key role by…

• Define and Drive initiatives: Partner closely with Monzo's Executive Committee (ExCo) and General Managers (GMs) to identify, define and launch new product or business line creation (0-1 initiatives) and significant changes to existing products. You will also contribute to Monzo's overarching strategy and goals.
• Lead Project Delivery: Own the end-to-end process of sourcing, discovery, and delivery of initiatives, either directly or by leveraging your team. This includes amongst others developing compelling business cases for geographic and product expansion, crafting pricing strategies across markets, and executing to launch through cross-discipline collaboration.
• Influence & Collaboration: Effectively manage and influence senior stakeholders across Monzo, connecting different parts of the organisation and fostering cross-functional collaboration and your team’s capacity to bring key strategic initiatives to reality
• Team Leadership & Development: Lead the Special Projects team day-to-day, fostering a culture of collaboration and continuous improvement. You will be responsible for setting a clear mission, prioritisation, capacity planning, career growth, and performance for your team members, ensuring a strong talent pipeline for the company.

🤩We’d love to hear from you if…

• Proven Commercial Acumen: A strong track record of driving growth, evaluating new business ideas, and successfully launching them.
• Extensive Strategic Leadership Experience: Extensive years of work experience, with significant years in internal strategy, management consulting, or a high-growth startup/scale-up, specifically owning new business lines/product strategy and growth.
• Exceptional Problem-Solving Skills: Your "superpower" is solving complex problems with analytical rigor, commercial viability, and execution certainty.
• Strong Team & Project Leadership: You set a compelling vision, drive your team to deliver with pace, rigour and collaboration, and attract & develop top talent
• Adaptability & Ownership: You’re a self-starter who thrives in ambiguity, adept at navigating complex, rapidly evolving environments, and driven by impact and ownership.
• You are humble but excited by what we’re doing at Monzo

🤩The following would be a bonus:

• Successful Line Role Transition: Demonstrated success in a line role and have driven successful business outcomes (e.g. leading a product line and growing it)
• Experience working in a high growth company, particularly in financial services, banking or another regulated industry
• Specific expertise in the financial landscape of the US or Europe and the UK banking market

🙌What’s in it for you

💰£128,000-£165,000 ➕share options.

✈️ We’ll help you relocate to the UK

✅ We can sponsor your visa. 

⏰We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. 

📚£1,000 learning budget each year to use on books, training courses and conferences.

🏡We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. 

➕ Plus lots more! Read our full list of benefits.

🌈 The application journey has 4 key steps

• Recruiter Call
• Initial Call
• Two Behavioural Interviews:
• A leadership interview 
• Behavioural interview
• Final Case Study Interview:
• A case study interview

This process should take around 2-3 weeks - your schedule is really important to us, so we promise to be as flexible as possible! 

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

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You’ll hear from us throughout the application process, but if you’ve got any questions, please reach out to hiring@monzo.com. You can also use this email address to let us know if there’s anything we can do to make the process easier for you because of disability, neurodiversity or anything else.

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Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual attention, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊