Director, Order to Cash (O2C)

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Your New Role…

This position exists to manage and lead Order-to-Cash workstreams of Warner Bros. Discovery WBD Advertising, Affiliate Distribution, and Direct-to-Consumer Subscription revenue streams. Through partnership with the Vice President and Global BPO, this person will help plan, organize and monitor the use of resources required to provide high quality and cost effective OTC service delivery.  Duties to include daily management of O2C processes and frequent engagement with business stakeholders.  This position works closely with OTC management, finance, accounting, and sales teams to drive operational results, process efficiencies, standardization and enhancements to improve key financial measures and metrics.

Your Role Accountabilities…

• Provide oversite and functional leadership to the Order to Cash (O2C) Shared Service Center by leading end-to-end OTC processes and guiding global BPO services
• Collaborate cross functionally within the organization improve O2C processes and provide excellent service to internal and external customers
• Identify and sponsor strategic initiatives aimed at improving the order to cash process, invoice accuracy, cash inflow, and reducing operational cost
• Build strong relationships and work closely with finance, sales, BPO and operational leadership as it pertains to the organization and delivery of the order to cash process
• Develop, monitor, and improve key performance metrics to measure the quality and efficiency of the Order-to-Cash processes
• Drive continuous process improvement within the GBS Order-to-Cash organization, and ensure all policies and processes are efficient and aligned with business objectives
• Ensure Financial Compliance to company’s policies and best practices
• Manages key metrics to ensure compliance with service level agreements, KPI’s and benchmarks against industry leaders

Qualifications & Experience…

• Bachelor’s degree in accounting or finance or related field is preferred
• Fluent in English mandatory
• Minimum 10 years’ experience in Accounting or Finance
• Accounts Receivable, Billing and Finance experience required
• Subject matter expert on O2C processes
• Experience leading a global and diverse team
• Experience developing and executing standard processes across a global organization
• Ability to manage multiple priorities and to thrive under tight deadlines and high-pressure situations
• Experience in the Media Industry and/or Media Sales is preferred
• A working knowledge of Microsoft Office products (Outlook, Word, Powerpoint)
• Experience with ERP (SAP) & boundary systems

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at   along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our for instructions to submit your request.