Director, Solution Architecture
Job Summary
Job Description
Lead a team of Solution Architects to drive revenue growth and customer satisfaction. 7+ years pre-sales experience required, strong understanding of sales process, and expertise in value selling. Experience in IVR/Contact Center/CCAAS platforms and Conversational AI is a plus.
Must have:
- Pre-sales experience
- Solution Architecture
- Sales process
- Value selling
Good to have:
- IVR/Contact Center
- CCAAS platforms
- Conversational AI
- Team leadership
Perks:
- Flexible work
- Competitive comp
9 skills required
Job Details
Cyara is the world’s leading Automated CX Assurance Platform provider, helping leading brands across the globe deliver better CX with less effort, cost, and risk. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, chatbot testing, and production monitoring, ensuring enterprises can build flawless customer journeys across voice and digital channels while reducing the risk of customer-facing defects. Every day, the most recognizable brands across the globe trust Cyara to deliver customer smiles at scale. Interested to find out more about us? Check out: www.cyara.com
Want to know what it’s really like to work at Cyara? Check out this link to meet some real Cyaran’s and read about their individual career journey with us: https://cyara.com/employee-profiles/
Cyara’s Diversity, Equity, Inclusive and Belonging Statement:
At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.
Cyara’s Values Statement: At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.
The Director, Solution Architecture leads a team of individual contributors responsible for the "technical win" through a combination of industry/product knowledge and sales skills/competencies. You’ll collaborate with Product, Marketing, Sales Leadership, and Enablement stakeholders to refine our technical selling approach and empower our Solution Architecture (SA) team to execute flawlessly through effective product demonstrations, evaluations, and workshops. Your leadership will be crucial in driving revenue growth, improving win rates, and ensuring customer satisfaction by articulating the value and ROI of the Cyara platform. This role reports to the VP, Solution Sales and Enablement.
Let's talk about the role and responsibilities:
- Build and lead a high-performing team of Solution Architects who function as the technical subject matter experts during the sales cycle to demonstrate the value of Cyara.
- Lead, mentor, and develop a team of Solution Architects (e.g., solution consulting techniques, customer engagement best practices, and sales competencies), ensuring high levels of performance, engagement, and professional growth.
- Drive the strategy and execution of the SA function to support sales goals and revenue targets.
- Provide strategic input on product development and enhancements based on market feedback, competitive intel, and customer needs.
- Oversee the end-to-end pre-sales process, including discovery, solution design, product demonstrations, and proof of concept development.
- Ensure SAs are effectively identifying pain points and tailoring solutions to address specific business challenges and financial objectives.
- Partner with Account Executives and their leaders to create compelling business cases that demonstrate the value and ROI of our solutions.
- Partner closely with the sales team to understand the needs of our customers, strategize how to and assist with navigating sales cycles, and close business. Participate in customer meetings as needed.
- Monitor and analyze team performance and metrics, identifying areas for improvement and implementing strategies for growth and success
- Stay current with industry trends, competitor offerings, and emerging technologies to ensure our SA team remains competitive and informed.
- Monitor and analyze key performance indicators (KPIs) for the SA team, identifying opportunities for improvement in win rates, deal velocity, and customer satisfaction.
- Report on team performance, project outcomes, and market trends to senior leadership, offering actionable insights.
- Play an active role in sourcing and screening potential candidates and managing the interview process.
- Attend industry events and conferences to represent Cyara and promote our solutions to potential customers.
- Lead various ad-hoc internal projects as needed.
Let’s talk about your skills/expertise:
- 7+ years of pre-sales experience with 4+ years of proven experience leading and developing high-performing teams, preferably within the SaaS space.
- Industry expertise in IVR/Contact Center/CCAAS platforms and Conversational AI applications, a plus.
- Strong understanding of sales process, sales strategies, and partnering with cross-functional teams to drive revenue.
- Strong business acumen with the ability to connect technology solutions to financial and business outcomes.
- Expertise in value selling, mapping buyer pain to value, and/or demo to win methodologies, and the ability to coach others to do the same.
- Excellent communication, presentation, and storytelling skills with the ability to engage and influence C-level executives and technical audiences alike, and the ability to coach others to do the same.
- Exceptional ability to work cross-functionally and lead initiatives in a fast-paced, dynamic environment. Owner mentality.
- Thrives in a fast-paced, ever-evolving work environment.
- Ability to travel up to 10%.
Why you should join us:
At Cyara you’ll have the opportunity to work with a group of people who share common goals, are driven by a similar passion, and value the expertise of their peers. Cyara is committed to being an equal opportunity employer, focused on building and maintaining a diverse, inclusive and authentic workplace; and a work environment that is free from discrimination and harassment, based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. At Cyara we appreciate and welcome the fact that our culture is living and growing as we continue to evolve over time. With this opportunity comes the chance to enjoy a flexible work environment, competitive compensation and a work culture that's results-oriented, fast-paced and focused on continuous improvement, whilst maintaining a family first, team oriented, and ever positive atmosphere.
Cyara cares for its own - you’ll feel that on your first day - and you'll get the chance to work for a global, growing company, and an all-inclusive team of innovators. We credit our amazing growth and success to the fact that we’ve built our business on four essential values that we live and breathe every day:
Deliver Excellence
Innovate Boldly
Integrity First
Embrace Curiosity
Interested? Know someone who might be? Apply online now.
Agencies: Thanks but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CV's. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid
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