Driver Swadaya Associate
Job Summary
Job Description
As a Driver Swadaya Associate, you will analyze data to understand driver-partner needs and improve satisfaction. Responsibilities include strategizing and executing initiatives related to financial products (loans, insurance, savings), ensuring accurate account management and reconciliation, facilitating communication with stakeholders, overseeing team tasks, identifying product lifecycle bottlenecks, and improving internal processes. You'll use data analysis tools (Excel, Google Sheets, SQL preferred) and collaborate with cross-functional teams. The role requires strong attention to detail, financial acumen, and the ability to identify and resolve discrepancies in financial data. The goal is to increase driver loyalty and platform stickiness.
Must have:
- 5+ years experience
- Data analysis skills (Excel, Google Sheets)
- Financial data analysis expertise
- Strong communication & collaboration
- Problem-solving & attention to detail
Good to have:
- SQL & data visualization experience
- Financial industry background
3 skills required
Job Details
About The Role
As a Driver Strategy Analyst, you’ll play a crucial role in analyzing all available data for the business to utilize in deciding their next steps. Working in a fluid, fast-paced environment, where the latest cutting-edge software technologies are at your disposal, you’ll research and combine it with the local insights to understand the problems and pain points of our driver-partners (Gojek Driver) that will improve their overall satisfactions that will increase their stickiness in our platform. Your work will also provide the necessary data and insights for our local teams to further their experimentations and better optimize their products and services to regional preferences and needs.
What You Will Do
- Strategize, formulate and execute initiatives related to financial products (eg. cash loan, insurance, saving, etc), inc. envisioning & designing future product & business roadmap
- Ensure all the managed accounts (e.g. bank account) and transactions are balanced and accurate.
- Leading the reconciliation process every month to ensure the numbers are aligned with the accounting statements.
- Facilitate clear communication with relevant stakeholders to understand project requirements and expectations.
- Oversees the task completion within the team members and ensures the resources are used efficiently.
- Identify bottlenecks or inefficiencies of the lifecycle product and initiate the product improvement.
- Regularly improve the internal process and workflows.
What You Will Need
- Min. 5 years of working experience. Attention to details to prevent mistakes and provide accuracy.
- Expertise with Excel or Google Sheets for data analysis, including pivot table and basic formula (like VLOOKUP, SUM, etc) to manage large datasets.
- Ability to collaborate effectively with internal cross functions and external parties.
- Capable of delegating tasks and responsibilities in an appropriate way.
- Strong ability to identify discrepancies, errors, and issues in financial data and take corrective action.
- Someone with ability to operate SQL & data visualization is preferredSomeone from financial industry &finance background is preferred
About The Team
At our core, we recognize our driver-partners as the lifeblood of the Gojek ecosystem, serving as the essential supplies for every demand our platform fulfills. Their satisfaction is not just a metric; it's the cornerstone of our business sustainability and growth. Our team is dedicated to ensuring their happiness and loyalty, understanding that maintaining their satisfaction is paramount to increasing their stickiness within the platform. We strive to innovate and implement strategies that not only meet but exceed their expectations, fostering a mutually beneficial relationship that drives the success of both our drivers and our business as a whole.
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About The Company
GoTo is the largest technology group in Indonesia, combining on-demand and financial services through the Gojek and GoTo Financial brands. It is the first platform in Southeast Asia to host these two essential use cases in one ecosystem, capturing a majority of Indonesian consumer household expenditure.
GoTo’s mission is to “Empower Progress” by offering an unparalleled selection of goods and services through a comprehensive merchant and partner network and promoting financial inclusion through its leading payments and financial services business.
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