Equipment Support Specialist

1 Month ago • All levels • Administrative

Job Summary

Job Description

The Equipment Support Specialist is responsible for installation, maintenance, and repair of casino tables and equipment, including lighting, communication systems, and video. Responsibilities encompass roulette wheel maintenance (rotation, swapping, calibration, sensor checks), shuffle machine maintenance and calibration, card handling, and troubleshooting electronic equipment. The role requires strong record-keeping, problem-solving skills, and the ability to work independently and as part of a team. Additional responsibilities include liaising with the GIR team, creating user accounts, maintaining workstations, and occasional electrical soldering and transport duties. The ideal candidate possesses electronics and technical knowledge, IT/technical background, and is proficient with common tools.
Must have:
  • Installation and maintenance of casino equipment
  • Roulette wheel and shuffle machine maintenance
  • Electronics and technical knowledge
  • IT/technical background
  • Problem-solving skills
  • Teamwork and independent work
Good to have:
  • Linux knowledge
  • Photography or lighting experience
  • Electrical soldering skills
Perks:
  • Competitive Compensation
  • Benefits Package (Medical, Dental, Vision)
  • 401k Match
  • Paid Time Off
  • Paid EVO Days
  • Nationwide Employee Discount Program
  • Monthly Bonus System
  • Career Advancement Opportunities
  • Employee Referral Program
  • Paid Casino Game Presentation & Technique Training
  • Casino License Reimbursement
  • Paid Training & Break Time

Job Details

Company Description

America’s leading online casino provider, Evolution, is expanding its team! While our games come alive with real-time talent and interactions, players from around the world join virtually. Every day, thousands wager real money across a variety of platforms, diving into one of our 50+ interactive games.

Since our inception in 2006, Evolution has pioneered the Live Casino Game Industry. We've transformed the gaming landscape by designing and hosting the most-streamed, interactive casino tables and slots globally."

Join Our Fast-Growing Team!

Check Us Out!

What We Offer:

  • Competitive Compensation
  • Benefits Package:
    • Medical, Dental, & Vision Insurance
    • 401k Match
    • Paid Time Off, Sick Time Accruals & Paid EVO Days
    • Nationwide Employee Discount Program
    • Monthly Bonus System
  • Career Growth:
    • Career Advancement Opportunities
    • Employee Referral Program
    • Paid Casino Game Presentation & Technique Training
  • Additional Perks:
    • Casino License Reimbursement
    • Paid Training & Break Time
    • Centrally Located Modern Studio Environment with Break Room & Refreshments

Job Description

Summary

Overall this position will be responsible for Equipment Handling and other related operations within the organization with an underlying willingness to continuously develop and implement current procedures whilst remaining flexible to the growing and changing demands of the organization.

Responsibilities

  • Installation, maintenance, repair of tables and their equipment including illumination, communication systems and video.
  • Installation of electronic equipment, assembling and dismantling works.
  • Strong record keeping
  • Innovative approach to improvement of any related process or activity.
  • Roulette wheel maintenance including but not limited to:
    • Roulette wheel rotation
    • Roulette wheel swap between the tables,
    • WIMD camera position correction
    • Establish connection between the roulette wheel and server room,
    • NANO puller connection
    • Program installation to dealer PC,
    • COM ports set up
    • Roulette wheel level correction/re-leveling
    • In-rim sensors calibration
    • Roulette wheel check with calibration tools
    • Roulette wheel check with DPC tester (installed on all roulette tables),
    • Roulette wheel check
    • Visual check for any defect
    • Connect the unit to dealer PC
    • check with BO
    • Wheels settings correction
  • Main board version downgrade (because of TCS Huxley request, it’s happens very rare)
  • Communication/ providing correct information to me and another’s members of GIR department
  • Keep all files of actions which have been done with roulette wheels updated.

Shuffle machines:

  • Shuffle machine exchange/maintenance/cleaning
  • Keep all files updated
  • Shuffle machine calibration
  • Exchanging possibly removing broken parts of the unit, for the new ones
  • Communication with manufactory representative/technical team for tech support
  • Shuffle machine test (brand new ones) before to install them on the table

Cards:

  • Complete responsibility for transportation and destruction and signing of related documents
  • Immediate attention and action during emergency cases such as: Roulette wheel rotation; Roulette wheel swap between the tables; Roulette wheel level correction/re-levelling; WIMD camera position correction (I believe this is TOP camera); Establish connection between the roulette wheel and server room, NANO puller connection, COM ports set up; Communication/ providing correct information to Equipment Specialist in Riga and another’s members of GIR department; Shuffle machine exchange/maintenance/cleaning; Responsible for liaising with the GIR team; Create/modify user accounts on windows servers; Install and maintain user workstations
  • On an occasional base these following tasks will be required: Electrical soldering; Joiner's work, Transporting order; Loading and unloading; Carrying of heavy objects
  • Carry out any ad hoc duties instructed by your direct manager that meets the needs of the business.

Qualifications

  • An understanding of electronics and technical principles.
  • Photography or lightning experience are not required but beneficial
  • Linux knowledge would be advantageous but not essential.
  • A high sense of responsibility and the ability to work in a team as well as alone and unsupervised.
  • Be a Multi-tasker, have team spirit and be likeable
  • Ability to plan and forecast effectively
  • Be driven, flexible and proactive
  • Attention to detail
  • Great problem-solving skills and ability to work under pressure

Requirements and Competences

  • Microsoft Windows maintenance
  • Basic Microsoft Server maintenance
  • Good computer hardware knowledge installation and troubleshooting with an understanding of network architectures.
  • Previous IT and/or technical background
  • Handy with common tools
  • Good working knowledge of English
  • Flexibility to work out of office hours as well as weekends when necessary
  • Flexibility to travel for extended period for training purposes

Additional Information

Evolution is a market-leading developer and provider of products and services for online casino entertainment. Our excellence is driven by over 18,000 EVOlutioneers across 30 markets worldwide, working in product innovation, software development, IT solutions, game hosting and business support. Evolution's dynamic and creative environment creates a unique opportunity for personal and professional growth.

Our integrated business-to-business solutions guarantee that our clients can always provide an unrivalled online entertainment experience to their players globally. We thrive on remaining an award-winning digital powerhouse of entertainment products and services with an ever-expanding line-up of product brands: Evolution Live, NetEnt, Red Tiger, Ezugi, Big Time Gaming, Nolimit City and DigiWheel.

All your information will be kept confidential according to EEO guidelines.

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About The Company

Evolution is a world-leader in product innovation and advanced IT-solutions for video streamed live casino. Our code runs 24/7/365 serving millions of users globally and processing financial transactions of thousands of EUROs every second.  

Evolution AB (publ) is listed on Nasdaq Nordic with a MCAP of over EUR 20B.


The company was founded in 2006, inspired by the world-renowned casino in Monte Carlo. Using the rapidly emerging technology, Evolution founders wanted to bring the excitement from the live player experience in to the home. From that came our brand promise of delivering a product which was AS REAL AS IT GETS, and our key corporate value ALIVE.


Today, more than 13,000 EVOlutioneers work in the company’s sites across 5 continents. With an ever-growing world-wide demand for our innovative product and high quality services, we look for more high performing talent with a team player mindset and diverse skillsets and backgrounds. 


Please read our Privacy and Cookies policies below before submitting any personal data to us: https://www.evolution.com/privacy-policy & https://www.evolution.com/cookies-policy


Followers must be 18+.  

http://gambleaware.co.uk Please gamble responsibly. 🔞 


Evolution is licensed and regulated by the Malta Gaming Authority under licence MGA/B2B/187/2010 issued on 01 of August 2018. Evolution is also licensed and regulated in many other jurisdictions such as the United Kingdom, Belgium, Canada, Romania, South Africa, and others.

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