Spa Host/Hostess

Job Summary:

Responsibilities:

• Receptionist/Greeter- Greet and thank each guest as they enter and exit the location; As necessary, assist with directions, event schedules, and other resort information as requested by guests. Using computer, schedule appointments for services and update reservations. Resolve scheduling issues, keeping all parties informed (other Cast, Guests, Managers, etc.) Demonstrate good phone etiquette when answering phone.
• Sales/Guest Service-Promote and sell spa merchandise/services. Proactively approach all guests to assist in identifying/delivering their needs. Offer options to provide great service to guests while increasing revenue opportunities.
• Cashier- Process service/merchandise sales transactions following proper POS procedures
• Stock- Receive, process and replenish spa merchandise with a sense of urgency and attention to detail

Basic Qualifications:

• Constantly walking/standing up to 8 hours per day
• Constantly pushing/pulling up to 10 lbs, frequently up to 25 lbs, occasionally up to 50 lbs, up to 3 hours per day
• Constantly lifting up to 10 lbs. for up to 3 hours per day in non-stock positions. Frequently up to 25 lbs, 6 hours per day for stock replenishment position and occasionally up to 75 lbs
• Bending/Twisting/Kneeling constantly at the waist, frequent at head and neck
• Frequent use of hands up to 8 hours per day. Uses repetitive motion to bag, scan and ring merchandise on register
• Must have enthusiasm and possess excellent guest service skills
• Excellent communication and listening skills
• Enjoy working with people and possess a friendly and outgoing personality
• Follows Open/Close procedures for cashiering role, including, but not limited to counting out and balancing of funds at beginning and end of shifts
• Follow proper cash handling procedures and adhere to loss prevention guidelines
• Follow stock replenishment procedures
• Prior retail and/or sales experience helpful; comfortable with suggestive selling
• Basic mathematical skills are necessary
• You must be at least 18 years of age to be considered for this role
• Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events

Preferred Qualifications:

• Prior spa experience – familiarity with spa products/services and terminology helpful
• Basic computer knowledge (for reservations and POS)
• Full availability for any shift, seven (7) days per week, including nights, weekends, and holidays is preferred

Additional Information:

SCHEDULE AVAILABILTY
Part-Time: Must be available for a minimum of 3 full days of availability, including one weekend day (Saturday or Sunday). Must be available to work up to 40 hours per week during training.

Our Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year. Must be flexible and able to work a variety of shifts including days, nights, weekends, holidays and special events.

SUBMITTING YOUR APPLICATION
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Keyword: AULANI CASTING, AULANICASTING, Laniwaispa

The pay rate for this role in Hawaii is $27.29 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.