Support Engineer - Philippines

1 Month ago • All levels • Administrative

Job Summary

Job Description

Sinch seeks a Support Engineer in the Philippines to provide high-quality technical support to global operators and enterprises. Responsibilities include analyzing messaging traffic, troubleshooting technical issues across software and network layers, supporting colleagues during customer integration, and collaborating directly with customers using state-of-the-art communication technologies. The ideal candidate possesses experience with global enterprise customers, a strong understanding of TCP/IP and web protocols, and proficiency in service ticketing systems. Fluency in English is crucial. This role requires strong problem-solving skills and a desire for continuous learning within a fast-paced, global team.
Must have:
  • Experience with global enterprise customers
  • Strong understanding of TCP/IP & web protocols
  • Proficiency in service ticketing systems
  • Fluency in English (written & spoken)
Good to have:
  • Degree in Computer Science or relevant field
  • Knowledge of UNIX/Linux, HTTP, SMPP, REST, SQL, Postman
  • Telecommunications or wireless communication background
  • Familiarity with GSM and 4G, SS7 protocol suite, and SIGTRAN

Job Details

Description

At Sinch, we are a global leader in providing cutting-edge communication platforms, enabling businesses to connect with any mobile phone on the planet in seconds, or less. Our platform supports mobile SMS, rich messaging, voice, and video communication solutions for some of the biggest companies in the world. We are expanding our support team in Asia and looking for a passionate and driven Support Engineer to join us in the Philippines.

What We Do:

Our support team plays a crucial role in ensuring our customers receive the best possible experience while using our products. Operating 24/7, we tackle challenges and resolve customer issues from around the globe, helping customers across industries. As we expand, we are building a follow-the-sun support structure to address customer tickets efficiently and effectively.

Key Responsibilities: As Support Engineer, you will:

  • Provide high-quality technical support to operators and enterprises worldwide.
  • Analyze customer messaging traffic trends and patterns in our production environment.
  • Perform deep triage and troubleshooting of technical issues across both software application and network layers.
  • Support Sinch colleagues, including the sales team, during customer integration, onboarding, and post-deployment phases.
  • Collaborate directly with customers in various technical areas, while working with state-of-the-art communication technologies, including rich messaging and collaborations with leading suppliers like Google, Amazon, Microsoft, and Meta.

Who Are You?

This is a challenging and dynamic role that requires a strong desire for learning and self-improvement. You should thrive in a fast-paced, ever-evolving environment and view each problem as an opportunity to learn and grow. You will be part of a global team where your ideas will be heard and valued!

To be successful in this role, you should possess:

  • Experience working directly with global enterprise customers in a technical capacity.
  • Strong understanding of TCP/IP protocol suite and web protocols.
  • Proficiency in using service ticketing systems such as Zendesk, Atlassian Jira Service Management, etc.
  • Fluency in English (both written and spoken) for effective communication with global teams and customers.

Big Plus! To stand out, you should ideally have:

  • A degree in Computer Science or a relevant technical field, or other formal IT/technical qualifications.
  • Basic knowledge of UNIX/Linux systems, HTTP, SMPP, Rest, SQL, Postman.
  • Background in telecommunications or wireless communication.
  • Familiarity with mobile communications standards like GSM and 4G.
  • Knowledge of the SS7 protocol suite and SIGTRAN.

Why Sinch? At Sinch, you'll have the chance to work with some of the most advanced communication technologies in the world. This role will give you a chance to grow technically and professionally as you interact with both customers and cutting-edge technologies. You will have the support of a collaborative, forward-thinking team that values innovation, continuous learning, and personal development.

Our commitment

We strive to cultivate a motivated and hardworking team in a welcoming and diverse workplace. Our core values—Dream Big, Win Together, Keep It Simple, and Make It Happen—form the basis for a culture that encourages innovative thinking and drives improved business outcomes through diverse perspectives and skills.

The path to success is always upward, and opportunities are closer than you think. It’s time to chase answers, tackle challenges, and follow your dreams.

Ready to join us on this journey? Apply now!

If this role isn’t what you’re looking for, please consider other open roles on our career page: Sinch Careers

Similar Jobs

CD PROJEKT RED - Narrative QA Analyst

CD PROJEKT RED

Boston, Massachusetts, United States (On-Site)
1 Month ago
Avalanche Studios Group - UX/UI Designer

Avalanche Studios Group

Stockholm, Stockholm County, Sweden (On-Site)
2 Months ago
Nintendo - Intern - IT Software Engineer

Nintendo

Redmond, Washington, United States (On-Site)
5 Months ago
Techland - Producer

Techland

Warsaw, Masovian Voivodeship, Poland (On-Site)
4 Months ago
Wargaming - QA Engineer (World of Warships, Console Web Team)

Wargaming

Belgrade, Serbia (Hybrid)
1 Month ago
Playtika - Customer Support Lead - Temporary Position

Playtika

Israel (On-Site)
3 Weeks ago
The Walt Disney Company - Member Experience Professional I - Contact Center

The Walt Disney Company

Lake Buena Vista, Florida, United States (On-Site)
3 Weeks ago
Notion - Enterprise Technical Support, German, EMEA

Notion

Dublin, County Dublin, Ireland (On-Site)
6 Months ago
Evolution - Regulatory Compliance Licensing Specialist

Evolution

Atlantic City, New Jersey, United States (On-Site)
1 Month ago
Skillz - Executive Assistant II

Skillz

Bengaluru, Karnataka, India (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Gameopedia - Senior Frontend Developer

Gameopedia

Hyderabad, Telangana, India (Hybrid)
3 Months ago
Atari - Hardware Project Coordinator

Atari

United States (Remote)
2 Months ago
Bytro - Quality Assurance / QA Specialist - Gaming (f/m/x)

Bytro

Hamburg, Hamburg, Germany (Hybrid)
8 Months ago
Sporty Group - IN Manual QA Engineer

Sporty Group

India (Remote)
6 Months ago
Rockstar Games - Senior Production Coordinator: Technology

Rockstar Games

Edinburgh, Scotland, United Kingdom (On-Site)
1 Month ago
Activision - Player Support Associate Producer

Activision

El Segundo, California, United States (On-Site)
1 Month ago
Tencent - Game Production Project Manager/Producer

Tencent

Tokyo, Japan (On-Site)
1 Month ago
Relax Gaming  - Technical Artist

Relax Gaming

Malmö, Skåne County, Sweden (Hybrid)
3 Months ago
Larian Studios - RPG DESIGNER

Larian Studios

Quebec, Canada (On-Site)
3 Months ago
SmileGate - Platform Division Store Service Backend Developer

SmileGate

Seongnam-si, Gyeonggi-do, South Korea (On-Site)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Jobs in Philippines

PwC - L&D Senior Associate

PwC

Makati, Metro Manila, Philippines (On-Site)
6 Months ago
WebFX - Remote Copywriter: Finance/Investment/Money/Business

WebFX

Philippines (Remote)
6 Months ago
Trend Micro - Senior Frontend Engineer

Trend Micro

Manila, Metro Manila, Philippines (On-Site)
16 Years ago
PwC - Senior Associate - External Audit

PwC

Iloilo City, Western Visayas, Philippines (On-Site)
6 Months ago
CloudHire - Sales Program Coordinator

CloudHire

Philippines (Remote)
1 Month ago
ByteDance - Global E-commerce Partner Operations Program Manager

ByteDance

Taguig, Metro Manila, Philippines (On-Site)
3 Weeks ago
CloudHire - Customer Support Specialist

CloudHire

Philippines (Remote)
1 Month ago
ByteDance - Account Management, Lifestyle (Philippines E-Commerce)

ByteDance

Taguig, Metro Manila, Philippines (On-Site)
5 Months ago
Power Integrations - Software Developer (Web)

Power Integrations

Pasig, Metro Manila, Philippines (On-Site)
6 Months ago
ByteDance - Beauty Category Campaign Manager (Philippines, E-commerce)

ByteDance

Taguig, Metro Manila, Philippines (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Administrative Jobs

OKX - Senior Agent, Customer Service (German Speaker)

OKX

Budapest, Hungary (On-Site)
5 Months ago
Next Level Business Services - Systems Engineer

Next Level Business Services

Redmond, Washington, United States (On-Site)
6 Months ago
Luxoft - Payroll Specialist, LATAM

Luxoft

Mexico City, Mexico City, Mexico (Remote)
4 Months ago
bosh group india - S/4 HANA HR ABAP With CPI

bosh group india

Bengaluru, Karnataka, India (On-Site)
4 Months ago
Interactive Brokers - Technical Client Support - German speaking (Hybrid working)

Interactive Brokers

London, England, United Kingdom (Hybrid)
6 Months ago
Interactive Brokers - Associate / Senior Associate – Client Services

Interactive Brokers

Kowloon, Hong Kong (Hybrid)
6 Months ago
Milk Visual Effects - Studio Assistant

Milk Visual Effects

(On-Site)
2 Months ago
CloudHire - Inbound Support & Reconciliation Specialist

CloudHire

Philippines (Remote)
1 Month ago
Sporty Group - IT Engineer- LatAm

Sporty Group

Brazil (On-Site)
5 Months ago
Onward Search - Application Engineer III

Onward Search

Los Angeles, California, United States (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded