Executive Briefing & Guest Relations Coordinator

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate an inclusive culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:

The Executive Briefing & Guest Relations Coordinator will report to the Senior Director, Executive Programs and Engagement. 

As a Coordinator you will partner closely with Executive Briefing Program Managers, Sales and the office of the CTO to host in person executive briefings. You will be responsible for managing planning processes, timelines, guest relations, stakeholder communications & enablement, executive engagement, and participating in the successful execution of briefings in our new Executive Briefing Center located in Sunnyvale, CA.

The ideal candidate will be detail oriented, fanatical about the customer experience and have an aptitude for building partnerships, project management, and a commitment to excellence. The candidate must be able to communicate effectively with executive stakeholders, and deliver on both strategic and tactical program initiatives. 

This is a full time contractor role, 40 hours per week, for 6-12 months with possible extension. You will work onsite with some remote capabilities based on center workload.

What You'll Do:

• Welcome and care for our customers every need in-person at the Sunnyvale Executive Briefing Center

• Support Briefing Program Managers with briefing logistics, catering, gifting, personalization and setup

• Work with briefing team and account managers from initial briefing requests to source discussion leaders and schedule prep calls; and liaison with briefing managers and customers to create personalized guest experiences

• Work with CTO Office leads, senior leadership, sales, marketing, and other areas of the company to create, plan and execute briefings

• Become the subject matter expert for the briefing management system up to date with calendars, schedules, agendas, speaker bios and more.

• Review and manage timely internal and external communications from multiple inboxes, and slack channels 

• Consult with account managers on successful briefing execution

• Build and maintain relationships with product managers, executives and executive admins regarding processes and procedures necessary to execute successful briefings

• Conduct follow-up on each briefing, identifying post-briefing opportunities and action items

• Create and revise processes and procedures in support of the program’s overall objectives

• Work with third party vendors like catering, transportation, venues, hotels etc. to ensure a superior guest experience

• Manage special projects as assigned 

What You'll Need:

• 3-5+ years event or customer marketing or hospitality or service experience; with project management experience.

• Advanced knowledge and/or experience in sales and partner management

• Advanced written/oral communications and analytical and negotiation skills

• Advanced ability to interface effectively with multiple levels of management

• Advanced influencing and consensus-building skills

• Frequent senior management, partner and/or customer interface; frequent cross-functional/cross-organizational interaction on execution of tactics

• Experience managing multiple competing priorities simultaneously, with the ability to perform well in a highly dynamic, and rapidly changing environment.

• Exhibit ability to stay calm under pressure; resilient to set-backs

• Experience assembling executive level presentations

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