Granicus seeks an experienced Experience Director to manage strategic customer relationships and lead CX initiatives in the GovTech industry.  Must have 7+ years in digital services, program management, human-centered design, and strategic advising to government leaders.

Granicus

Senior Security Analyst

Cloud Network Security Engineer

SLED Enterprise Account Executive - Western Canada (Local)

SLED Enterprise Account Executive - Northeast (Local)

<div class="section page-centered" data-qa="job-description"><div><b style="font-size: 16px">The Company&nbsp;</b></div><div><b style="font-size: 16px">Serving the People Who Serve the People&nbsp;</b></div><div><br></div><div><span style="font-size: 16px">Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.&nbsp;&nbsp;</span></div><div><br></div><div><span style="font-size: 16px">Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.&nbsp;</span></div><div><span style="font-size: 16px">Want to know more? See more of what we do </span><a class="postings-link" style="font-size: 16px" href="http://www.granicus.com/">here</a><span style="font-size: 16px">.&nbsp;&nbsp;</span></div><div><br></div><div><span style="font-size: 10.5pt;">At Granicus, we understand that public interest technology isn't a one-size-fits-all solution. That's why we developed the Government Experience Cloud — a purpose-built platform to enhance internal and external operations, community engagement, resident services, and trust in government. Acknowledging that technology alone isn't enough to drive change, our skilled experience design agency, efficient technology implementation practices, and robust data-driven insights catalyze meaningful change in communities worldwide. Our unwavering commitment to the power of people, process, and technology sets us apart, enabling us to deliver excellence consistently.&nbsp;</span></div><div><br></div><div><span style="font-size: 10.5pt;">Our Experience Partners have strong experience in customer-facing environments. They are CX practitioners and delivery experts across the portfolio of Granicus services, technology, and data solutions, responsible for developing and articulating comprehensive experience proposals. Ideal candidates have experience as a human-centered design practitioner, data-driven analyst, digital content creator, technology strategist, program manager, business development manager, account manager and/or customer relationship manager.&nbsp;</span></div><div><br></div><div><span style="font-size: 10.5pt;">Our Experience Partners are involved during pre-sales and lead post-sales activities. They will maintain the executive relationships with their customers and act as a main contact for the programs they own, ensuring tight alignment, offering proactive and prescriptive advice, and ultimately resulting in outstanding Customer Success. This may include the following:</span></div><div><span style="font-size: 10.5pt;">·</span><span style="font-size: 7pt;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span><span style="font-size: 10.5pt;">Pre-sales alignment and experience definition.</span></div><div><span style="font-size: 10.5pt;">·</span><span style="font-size: 7pt;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span><span style="font-size: 10.5pt;">Project kickoff.</span></div><div><span style="font-size: 10.5pt;">·</span><span style="font-size: 7pt;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span><span style="font-size: 10.5pt;">Bringing industry expertise and perspective.</span></div><div><span style="font-size: 10.5pt;">·</span><span style="font-size: 7pt;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span><span style="font-size: 10.5pt;">Drive better outcomes through extensive experience, services, data, and technical expertise.</span></div><div><span style="font-size: 10.5pt;">·</span><span style="font-size: 7pt;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span><span style="font-size: 10.5pt;">Deep understanding of Granicus solutions.</span></div><div><span style="font-size: 10.5pt;">·</span><span style="font-size: 7pt;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span><span style="font-size: 10.5pt;">Alignment to and support of customer objectives.</span></div><div><span style="font-size: 10.5pt;">·</span><span style="font-size: 7pt;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span><span style="font-size: 10.5pt;">Regular customer check-ins.</span></div><div><span style="font-size: 10.5pt;">·</span><span style="font-size: 7pt;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span><span style="font-size: 10.5pt;">Ensure project operational compliance.</span></div><div><span style="font-size: 10.5pt;">·</span><span style="font-size: 7pt;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span><span style="font-size: 10.5pt;">Executive Relationship building.</span></div><div><span style="font-size: 10.5pt;">·</span><span style="font-size: 7pt;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span><span style="font-size: 10.5pt;">Owning their book of business, constituted by programs across an assigned set of customers.</span></div><div><span style="font-size: 10.5pt;">·</span><span style="font-size: 7pt;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span><span style="font-size: 10.5pt;">Being customer's primary Point of Contact for owned programs.</span></div><div><span style="font-size: 10.5pt;">·</span><span style="font-size: 7pt;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span><span style="font-size: 10.5pt;">Protect existing program revenues and prevent/mitigate program and customer churn.</span></div><div><span style="font-size: 10.5pt;">·</span><span style="font-size: 7pt;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span><span style="font-size: 10.5pt;">Grow revenues through direct upsells within the programs and generating cross-selling leads.</span></div></div><div class="section page-centered"><div><h3>Responsibilities:</h3><ul class="posting-requirements plain-list"><ul><li>Develop, grow, and manage strategic customer relationships.</li><li>Serve as an industry subject matter adviser in government CX, public engagement, communications, consultation, or digital services as a client-facing executive of Granicus.&nbsp;</li><li>Create and deliver effective presentations and proposals to address the specific needs of a customer or prospect.&nbsp;&nbsp;</li><li>Support delivery team to manage scope, timeline, execution, and acceptance.&nbsp;</li><li>Empower and guide individual contributors in career-pathing through monitoring and evaluation of performance, alignment to corporate professional development program, and company growth.&nbsp;</li><li>Help train and elevate internal teams in consultative solutions development, sales, development, strategy, and implementation.</li><li>Work with customers to identify and align programs, agency, or mission objectives to improve CX outcomes.&nbsp;</li><li>Design &amp; deliver strategic&nbsp;program reviews to infuse CX subject matter expertise and develop relationships with agency’s executive stakeholders.</li><li>Identify and develop customer engagement and recognition opportunities.</li><li>Drive organic growth by leveraging our current book of business and relationships.</li><li>Work with customer to create demand for Granicus services and solutions.</li><li>Collaborate with Granicus leadership to shape development of new services based on customer demand and insight.</li><li>Serve as the voice of the customer, bringing their needs and concerns back into the company to inform our solutions and processes.</li><li>Represent Granicus in speaking roles, panel participation, and internal or external engagements&nbsp;as a public sector thought leader on customer experience, digital communications, data, and overall transformation.&nbsp;</li></ul></ul></div></div><div class="section page-centered"><div><h3>Qualifications:</h3><ul class="posting-requirements plain-list"><ul><li>7-10 years’ of&nbsp;experience in digital services, managing a portfolio of projects, including scoping, delivery, quality assurance, and growth of programs, preferably with an understanding of human-centered design best practices and approaches.</li><li>Ability to serve as a trusted, strategic adviser to top government leaders; experience in collaborating with and managing expectations of senior government executives a plus.</li><li>Demonstrated commercial acumen and successful track record of customer or project P&amp;L management.&nbsp;</li><li>Passion for public service, citizen engagement, service transformation and communication.</li><li>Exceptional interpersonal skills for internal and external relationship building at all levels of the organization, including cross-departmental colleagues, C-suite and customers.</li><li>Self-motivated, flexible problem solver, who can keep the trains running (managing the routine) but can also adapt quickly and find alternative ways to get the work done.</li><li>Exceptional interpersonal skills for internal and external relationship-building.</li><li>Solid commercial acumen and successful track record of customer or project P&amp;L management.</li><li>Ability to thrive in a lean, self-propelling, proactive environment.</li><li>Commitment to diversity of thought and consideration of different ideas.&nbsp;</li><li>Prior to the shutdown for the Covid-19 pandemic, CXS staff were expected to be available for on-site customer meetings. This included travel in some instances. As our customers' expectations and responses to the pandemic continue to evolve, CXS team members may once again be expected to be available for in-person customer meetings.</li></ul></ul></div></div><div class="section page-centered" data-qa="closing-description"><div>Potential base salary. Does not include bonus OR commission and benefits.</div><div>COMPENSATION RANGE: $125,000-$145,000 USD</div><div><br></div><div>Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above, but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!&nbsp;</div><div><br></div><div><b>Security and Privacy Requirements</b></div><div><span style="font-size: inherit;">1. Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.</span></div><div><span style="font-size: inherit;">2. Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.&nbsp;</span></div><div><br></div><div><span style="font-size: 16px">&nbsp;</span></div><div><span style="font-size: 16px">Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!&nbsp;</span></div><div><br></div><div><b><span style="font-size: 16px;">Security and Privacy Requirements</span></b></div><div><span style="font-size: 16px;">-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.</span></div><div><span style="font-size: 16px;">-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.</span></div><div><b><span style="font-size: 16px">The Team</span></b></div><div><span style="font-size: 16px">- We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.</span></div><div><br></div><div><b><span style="font-size: 16px">The Culture</span></b></div><div><span style="font-size: 16px">- At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be    </span></div><div><span style="font-size: 16px">  a part of our journey. </span></div><div><span style="font-size: 16px">- A few culture highlights include –&nbsp;Employee Resource Groups to encourage diverse voices</span></div><div><span style="font-size: 16px">- Coffee with Mark sessions – Our employees get to interact with our CEO on very important and       </span></div><div><span style="font-size: 16px">  sometimes difficult issues ranging from mental health to work-life balance and current affairs.&nbsp;</span></div><div><span style="font-size: 16px">- Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.-=- - We bring in special guests from time to time to discuss issues that impact our employee     </span></div><div><span style="font-size: 16px">   population&nbsp;</span></div><div><br></div><div><b><span style="font-size: 16px">The Impact</span></b></div><div><span style="font-size: 16px">- We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally.&nbsp;We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact&nbsp;</span><a class="postings-link" style="font-size: 16px" href="https://granicus.com/success-stories/">here</a><span style="font-size: 16px">.</span></div><div><br></div><div><b style="font-size: 16px">The Benefits</b><span style="font-size: 16px">&nbsp;</span></div><div><br></div><div><span style="font-size: 16px">At Granicus, we offer a competitive benefits package that allows employees to tailor benefits to their needs. Benefits listed below are for employees based in the U.S.</span></div><div><br></div><div><span style="font-size: 16px">- Flexible Time Off</span></div><div><span style="font-size: 16px">- Medical (includes an option that is paid 100% by Granicus!), Dental &amp; Vision Insurance</span></div><div><span style="font-size: 16px">- 401(k) plan with matching contribution</span></div><div><span style="font-size: 16px">- Paid Parental Leave</span></div><div><span style="font-size: 16px">- Employer-paid Short and Long Term Disability Insurance, Group Term Life Insurance and AD&amp;D Insurance</span></div><div><span style="font-size: 16px">- Group legal coverage&nbsp;</span></div><div><span style="font-size: 16px">- And more!</span></div><div><br></div><div><span style="font-size: 16px;">&nbsp;</span></div><div><i style="font-size: 16px">Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status with regard to public assistance, familial status, military or veteran status or any other status protected by applicable law.</i><span style="font-size: 16px">&nbsp;</span></div></div>