Manager, Inside Sales *SaaS * Hybrid

*This is a hybrid position requiring working from our Coppell, TX office on a weekly basis*

Research and Learning, US (CCHGroup.com) is part of Wolters Kluwer Tax & Accounting, one of the world's leading providers of tax, accounting and audit information, solutions and services to accounting firms, corporate tax and auditing departments, federal and state government agencies, universities and libraries. Today, the tax and accounting profession is changing and the regulatory landscape is becoming increasingly complex, making it harder to ensure accuracy and effectiveness for clients. As the pace of that change accelerates, Wolters Kluwer continues to be at the forefront of advancement to ensure that tax and accounting professionals have real-time access to answers to complex questions about tax legislation, case law, tax rates and tax rules.

Our key solutions include the CCH® AnswerConnect research platform  that helps streamline workflows, improve accuracy and efficiency, and give users unprecedented access to world-class content; CCH® Account Research Manager®, which provides tax and accounting professionals with all essential guidance they need to stay in compliance with GAAP, GAAS, and SEC rules and regulations; as well as CCH® CPELink, a convenient online self-study resource for tax and accounting professionals to complete their continuing professional education (CPE) requirements

As the Manager, Inside Sales for Research and Learning, you will be accountable for the overall performance and results of an inside sales team, and provide guidance to employees, colleagues, and customers. You will provide direction based on general policies/management guidance and oversee the management of new R&L customers, as well as re-engagement of existing customers. You will report to the Vice President, Inside Sales – Tax & Accounting North America.  Additional responsibilities are as follows:

YOU WILL:

• Manages a team of Inside Sales Representatives
• Manages and drives a sales team to meet and exceed quota
• Regularly inspect key individual sales metrics used for diagnosis (i.e., call activity, opportunity pipeline, CRM usage, etc.)
• Provide regular, ongoing, one-on-one coaching with sales reps to continually enhance their sales success and development; evaluate skill levels throughout the entire sales cycle (prospect, question/develop, demonstrate, propose, negotiate, close) to identify strengths and weaknesses, and assist with plans and ideas to improve their effectiveness; utilize all available coaching opportunities including:  regular 1:1 meetings, joint customer calls, phone observations and sales strategy planning
• Act as a customer advocate to ensure all potential service objectives are addressed and met
• Recruit, interview, select, and onboard new sales reps to the team and continually develop interviewing skills to select candidates with the skills, knowledge and talent to succeed
• Develop and maintain knowledge of organizational structure and processes to assist sales reps in effectively making sales or escalating/resolving issues; interact constructively with other members of the leadership team throughout the business and act as an advocate for the team and customer
• Provide business forecasts and business/strategy updates to senior leadership
• Represent Sales in various cross functional forums including business reviews, continuous improvement projects and strategy development, etc.  
• Develop and implement the strategic direction and plan for new sales team to support and achieve long term growth initiatives
• Develop and implement strategies exploring related/expanded markets with current products and services 
• Provide regular updates to VP of Sales on the execution of the strategy
• Create customer /product penetration strategies and the deployment of such for new prospects
• Interpret and communicate customer requirements to enable development of services and operational capabilities to support new customers and business opportunities
• Ensure key financial measures are achieved within each functional team, including profitability targets
• Work effectively in situations involving shifting priorities and rapid change, demonstrating ability to cope well with challenging circumstances and leading teams through changes with positive outcomes

YOU HAVE:

Education:

• Bachelor's degree or equivalent years’ of relevant work experience

Minimum Experience:

• 3+ years of sales management (supervisory) experience or completion of Wolters Kluwer Future Leaders Training Program and/or other applicable relevant leadership experience

• 5 or more years of successful strategic/solutions sales experience or related discipline
• Demonstrated ability to effectively coach individuals to attain sales results
• Demonstrated ability to provide ongoing training and development to a sales team

Preferred Experience:

• Prior sales of software/SaaS or other relevant subscription-based product solutions
• Prior relevant work experience or working knowledge of the Tax & Accounting industry including familiarity with terminology, principles and practices

Other Knowledge, Skills, Abilities, or Certifications:

• Demonstrated learning aptitude -- ability to absorb and apply extensive industry and product knowledge to customers
• Demonstrated ability to collaborate with internal business partners
• Excellent interpersonal skills, working effectively with a wide range of people at all levels
• Strong written and verbal communication skills
• Highly goal-oriented, focused on achieving/exceeding expected results 
• Strong customer focus--dedicated to meeting the expectations and requirements of customers and acts with customer in mind

TRAVEL

• Up to 25% annually for company events and trade shows

#LI-Hybrid