Strategy and Operations Manager, APAC

We are currently seeking a Strategy and Operations Manager, APAC, to join a multi-cultural and dynamic team focused on the expansion of our Health Clinical Effectiveness’ products and services. You will report to Head of Strategy for International Segment, and will work with both local and global teams to support the strategic initiatives that ensure the acceleration of market expansion and sales effectiveness in APAC. You will provide consultative and constructive support in developing and deploying best practices to optimize sales team outcomes, and deliver data-driven insights and analysis to drive revenue growth.

This is a full-time permanent position, based in Shenton Way, Singapore (hybrid working, working from home 3 days per week). #LI-Hybrid

Learn more about Wolters Kluwer Health.

ABOUT THE ROLE

• Monitor and analyze market trends and competition to identify and monetize business opportunities
• Support in the preparation of the GTM Plan and Monthly Divisional Meeting with the leadership team specifically ensuring the data and market insights that support understanding of performance outcomes and further investment
• Identify and manage the critical success criteria and key performance metrics for productivity and efficiency of the given sales roles as well as develop and maintain a KPI scorecard on sales representative performance
• Standardize processes to strengthen position in accounts and “must win” opportunities
• Direct change management programs focused on improving sales and coaching best practices while adapting to business requirements that may shift over time
• May be responsible to support development of marketing forecasts, estimating costs, preparing pricing studies, and/or managing program/project budgets
• Drive strategic process to identify and execute against new opportunities which will bring our sales team to the next level of effectiveness, increasing productivity per sales professional
• Offer end-to-end solutions including process analysis and design, requirements planning, business case development, analytics support and administration support
• Provides insight and consultative support for the most effective ways for the given role(s) to position themselves with the customers for maximum effectiveness and ROI
• Perform analyses and prepare forecasts and recommendations in the areas of product preferences, market conditions, sales coverage, market penetration, market practices and sales trends
• Manage projects against deliverables & timelines
• Develop and hold presentations to group and divisional management

ABOUT YOU

You should bring sharp analytical thinking, cultural curiosity, and a passion for driving results. In this role, you’ll tackle complex, unstructured challenges and turn them into clear, actionable strategies. You’ll be empowered to think creatively, act decisively, and make a real impact—balancing big-picture vision with practical execution.

• Proven ability to design and implement tactical initiatives that enhance sales productivity, performance, and measurable outcomes.
• Strong cross-cultural communication and collaboration skills, with the ability to engage stakeholders across diverse geographies and functions.
• Demonstrated experience working in multicultural environments—such as multinational corporations or through international education or assignments.
• Excellent verbal and written communication skills, with the presence and confidence to engage effectively with C-level executives, client relationship leaders, and senior sales professionals.
• Highly organized and detail-oriented, with a strong data-driven mindset and the ability to manage multiple projects and priorities simultaneously.
• Practical experience navigating cross-cultural business dynamics and adapting strategies accordingly.
• Fluency in English. Working knowledge of Japanese or Korean language highly desirable.
• Solid understanding of CRM systems and analytics around sales pipeline modeling
• Familiarity with Salesforce.com required
• Expert in Microsoft Excel; High proficiency with Microsoft Word and PowerPoint
• Travel: Willingness to travel up to 10%, including occasional international travel.