Field Force Assistant Manager

Location: Giza, 6th of October City

Work Arrangement: Onsite

Degree Level: Bachelors

Preferred Degree: Engineering / Relevant Degree

Shape the Future of Mobility at Nissan - Launch Your Career, Drive Innovation:

At Nissan, we’re not just building cars, we’re revolutionizing mobility. We’re a global leader with a heritage of innovation, and we’re searching for talented individuals like you to join us on this exciting journey. We believe that every individual possesses a unique set of skills and passions that can be harnessed to drive innovation and shape the future of the automotive industry. Our diverse range of program areas and career paths offer exciting opportunities for adventurers like you to embark on a thrilling professional journey. 

Learn more about Nissan’s future here: https://www.youtube.com/watch?v=M8diaXXdtJI

We are currently looking for an Aftersales Field Force Assistant Manager to join our team at Nissan Motor Egypt. The ideal candidate will be responsible for Nissan Egypt’s Aftersales dealer network ensuring applied Nissan sales and service way leading to customer satisfaction and service retention. The core aspect of this position is to support dedicated dealers to communicate with all departments seamlessly and deliver core Aftersales KPIs.

A Day in the Life:

• Review dealer performance in terms of customer satisfaction and set action plan for sustainability

• Manage dealer performance in terms of financial KPIs (parts and service) and ensure revenue achievement

• Provide forecast of month-end and future parts sale per assigned dealers.

• Supports NSC (National Sales Company) Aftersales leadership develop incentive programs to meet revenue and Customer Satisfaction targets.

• Responsible for Nissan express service implementation according to standard and conduct a periodic assessment for identifying areas of improvement

• Track and report aftersales financial and operational performance against business plans

• Conduct periodic field visits to audit dealer compliance with Nissan standards

• Act as a liaison between dealers and NSC to ensure effective two-way communication and smooth operation

• Manage, monitor, analyze to minimize customer complaints received through call center & lead the cross functional efforts with warranty, technical support and parts departments

• Ensure dealers meet fix-it-right-first-time targets by reviewing dealer PDCA process

• Consolidating all performance reports for all service outlets, based on standard formats

• Minimize VOR (vehicle off road) at service centers

Who We’re Looking for:                                                               

• B.Sc. degree in Engineering

• Minimum 5-7 years of experience (Automotive background is a must)

• Proficient with Microsoft Office (Excel and PowerPoint)

• High communication and problem-solving skills

• Leadership skills, negotiation skills and ability to work under high pressure

• Good interpersonal relations and positive thinking

• MBA is a plus

• Fluency in English and Arabic

• A high degree of accountability and commitment

Explore more here: https://www.nissanglobal.com/EN/COMPANY/LIFE_AT_NISSAN/

Fuel your career with innovation and purpose by joining Nissan, a company dedicated to enriching other’s lives.