Food and Beverage Host

3 Months ago • All levels

Job Summary

Job Description

As a Food and Beverage Host at Grosvenor Casino in Aberdeen, you will be the welcoming face, ensuring customers have a memorable and entertaining experience. Responsibilities include greeting and entertaining customers, being familiar with current promotions, offering prompt food and beverage service, and replenishing stocks. You will be expected to contribute to daily/weekly targets and respond positively to customer requests. This role focuses on providing excellent customer service and creating a fun and engaging atmosphere to exceed guests' expectations.
Must have:
  • Positive attitude
  • Experience in a hospitality role
  • Excellent customer service skills
  • Good communication skills
  • Ability to work shifts, including weekends and holidays
Perks:
  • Part-time predominantly night shifts and weekends

Job Details

Company Description

We are Grosvenor Casinos and we are on a journey to become the UKs most loved casinos. Our venues sit at the heart of their communities, offering a space for people to play, have fun, relax with friends and enjoy our fabulous food, drink and entertainment.


We are on an exciting journey of growth and it’s the ideal time to join us.

Job Description

Grosvenor Casino, Aberdeen, AB11 5BW

As an F&B Host you will be the face of our business, greeting and entertaining our customers in a way that makes them feel welcomed and cared for. Your passion for people will be applied to the role to create a memorable and entertaining experience. You will be a host in the true sense of the word, working hard to create a fun and engaging atmosphere exceeding our guests expectations.

You will;

  • Be customer obsessed and carry out your duties in a manner that will ensure that all customers have an amazing experience with us and can’t wait to return
  • Be familiar and conversant with current promotions and products available to ensure that the customer can make the most of their visit
  • Proactively offer and provide a friendly, efficient and prompt service of food and beverages- only delivering products you are proud of!
  • Be aware of daily / weekly targets and contribute positively towards them
  • Display a friendly and enthusiastic manner, responding positively to all customer requests in a polite and efficient way
  • Replenish stocks so that the customer always has the opportunity to access products at all times

Qualifications

  • Positive attitude
  • Experience of working successfully in a hospitality role
  • Fanatical about delivering unrivalled customer experience
  • Ability to collaborate with the wider business
  • Sound communication skills
  • Comfortable with change and ability to embrace new ways of working
  • Must be able to work shifts at any time of the day, including weekends and bank holidays.

Additional Information

  • Part time predomenantly night shift and weekends

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About The Company

We're better known for our brands, Mecca Bingo and Grosvenor Casinos. With around 140 retail locations, we're one of the biggest gaming companies across the UK. Our ambition is to become a £1 billion revenue international gaming company by 2023. Our focuses are to create a compelling multi-channel offering to our customer, build digital capability and scale, continuously evolve our venues, improve our customer experience and be committed to safe and fair gaming.

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