Respond to customer inquiries via calls, chats, and emails professionally, providing accurate information using applicable tools and resources. Understand company products to address client questions and concerns effectively. Identify customer needs through active listening, research, problem resolution, and providing solutions. Document interactions in the call center database and follow specific scripts for accuracy. Meet performance metrics like call quality and customer satisfaction scores. Attend training and team meetings to enhance skills. Maintain a positive attitude, communicate clearly, manage call volume, and follow up as needed. Demonstrate professional grammar, tone, and volume. Be willing to learn and adapt to company guidelines. May perform administrative duties. Requires strong communication, active listening, and interpersonal skills, with an empathetic and customer-oriented approach. Ability to multitask and prioritize is essential. Proficiency in call center software, preferably Zendesk, is a plus. Strong problem-solving skills and a proven track record of reliability are necessary. Willingness to work in a 24/7 environment, including weekends with scheduled days off, is required. A high school diploma or equivalent and experience in a customer support role, preferably in an American process, are needed. Remote work experience is preferred.