Respond to customer inquiries via calls, chats, and emails promptly and professionally, providing the highest level of service. Deliver accurate and complete information using available tools and resources. Identify customer needs through active listening, research, problem-solving, and offering solutions. Document all customer interactions in the call center database. Adhere to scripts and call flows for information accuracy. Meet performance metrics including call quality, customer satisfaction, and average speed of answer. Participate in training and team meetings to enhance skills. Maintain a positive, friendly, and persuasive attitude, communicate clearly, manage call volume, and follow up as needed. Demonstrate professional grammar, tone, and volume. Show willingness to learn and adapt to company guidelines. May perform administrative duties.