Fraud Analyst

About Nexon

Nexon America is a branch of Nexon Co., Ltd., a global video game publisher and leading developer of online virtual worlds for PCs, consoles, and mobile devices. Nexon proudly offers celebrated franchises like MapleStory and Mabinogi that have been enjoyed by millions of players for over two decades. When we founded our Nexon America branch in 2006, we made it our goal to bring those unique games to western players using a player-first approach. We achieve that goal by applying our team’s outstanding free-to-play expertise and live game support to every decision, every day.

But we’re committed to more than our games! Here at Nexon America, we’re all about open communication, diversity, mutual respect, and collaboration, so we can bring out the best in each other. Nexies find support, friendship, and career growth all in one place! And because we know a healthy work-life balance is the key to happiness, Nexies also enjoy flexible hours, a hybrid work model, and extra perks like food trucks, happy hours, and team events. It’s why we’ve earned the Great Place to Work certification for 4 years running!

We’re looking to expand our team with passionate individuals who want to learn, play, and grow with us. Ready for a new challenge?

Summary of Position

As a member of the Fraud team, you’re Nexon’s Financial Paladin. You’re at the forefront of protecting our players from fraud and upholding Nexon’s payment gateway standards. You’ll collect and review data so we can make smarter decisions going forward and develop new procedures, policies, and projects to protect Nexon for tomorrow.

We are currently working in the office 2-3x a week in a hybrid work model.

Job Responsibilities

• Identify, monitor and report payment fraud through research and data analysis in MSSQL, Splunk, and Excel
• Evaluate the current condition and threat of fraud activity across all payment methods
• Maintains acceptable chargeback levels by implementation of chargeback mitigation and reduction strategies
• Work with game production teams on fraud issues that arise and effectively communicate complex ideas and solutions
• Collaborate and guide projects and tasks with other internal teams to successful completion

Work Experience

• 3+ years of experience in fraud prevention/detection and micro-transaction fraud prevention preferred

Education, Professional Training, Technical Training or Certification

• Bachelor’s degree or equivalent experience, preferred

Knowledge/Skills

• Excellent interpersonal and communication skills
• Exceptional analytical and time management skills
• Ability to communicate issues and solutions with both technical and non-technical teams
• Background in gaming or passion for gaming
• Experience working with various transaction & risk systems
• Experience with rule engine, chargeback, and represented processes
• Good PC skills using MS Office including Word, Excel, and Outlook

Management has the right to add or change duties and job requirements at any time.

Nexon’s Benefits and Perks

We offer medical, dental and vision plans for you, your spouse or domestic partner and your children. Employees who enroll in the high deductible health plan receive an annual employer contribution to a health savings account and company paid hospital indemnity benefits. We also provide company paid life, AD&D, short-term and long-term disability benefits as well as access to voluntary life and AD&D for yourself and your dependents, flexible spending accounts, a 401(k) savings plan with a company match, and pet insurance. Nexies are encouraged to take advantage of our monthly wellness credit, participate in lunchtime yoga, and enroll in language classes. We host bi-monthly catered lunches, monthly happy hours, and maintain a well-stocked snack bar. To help you maintain a good work life balance, we offer paid time off, sick days, company holidays, and a year-end break.

Nexon is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law and will not be discriminated against on the basis of disability.

Compensation Description for Pay Transparency (hourly)

The base salary range for this position in El Segundo, CA is $25.50 - $30.00 hourly.

Our salary ranges are determined by market data based on position and level. The range displayed on each job posting reflects the minimum and maximum salaries for that position. An individual’s pay is determined by factors including, but not limited to, a candidate’s qualifications, skills, experiences, relevant education or training, and location.

Base pay is one part of the Total Rewards package that is provided to compensate and recognize employees for their work. This role may be eligible for additional discretionary bonuses/incentives, however the salary range listed in this job posting reflects the base salary only.