Global Implementation Consultant

1 Month ago • 6 Years + • Product Management

Job Summary

Job Description

As a Global Implementation Consultant at Coursera, you'll join the Enterprise Services Team, owning the implementation of their enterprise product for standard clients. Your responsibilities include configuring and launching the product on time and to client requirements, managing projects using data analysis and client relationships, developing scalable solutions and implementation methodologies, onboarding clients, and establishing feedback mechanisms with cross-functional teams (sales, customer success, marketing, product, engineering, finance, learner services, and legal). You'll ensure high-quality implementations that drive impact at scale. This role requires strong project management, communication, and analytical skills, along with experience in customer-facing roles within a high-growth organization.
Must have:
  • 6+ years in customer-facing roles
  • Exceptional communication & presentation skills
  • Strong analytical & problem-solving skills
  • Project & change management experience
  • End-to-end delivery ownership
  • Cross-functional team collaboration
Good to have:
  • EdTech experience
  • SaaS implementation experience
  • Business fluency in English and Spanish
  • Passion for education
Perks:
  • Flexible work arrangements
  • Virtual interviews and onboarding

Job Details

Launched in 2012 by two Stanford professors, Andrew Ng and Daphne Koller, Coursera is now one of the largest online learning platforms in the world, with 168 million registered learners. Our mission is to provide universal access to world-class learning. We partner with over 350 leading university and industry partners to offer a broad catalog of content and credentials, including courses, Specializations and Professional Certificates degrees. Institutions around the world use Coursera to upskill and reskill their employees, citizens, and students in fields such as GenAI, data science, technology, and business. Coursera is a Delaware public benefit corporation and a B Corp.

Join us in our mission to create a world where anyone, anywhere can transform their life through access to education. We're seeking talented individuals who share our passion and drive to revolutionize the way the world learns.

At Coursera, we are committed to building a globally diverse team and are thrilled to extend employment opportunities to individuals in any country where we have a legal entity. We require candidates to possess eligible working rights and have a compatible timezone overlap with their team to facilitate seamless collaboration. 

Coursera has a commitment to enabling flexibility and workspace choices for employees. Our interviews and onboarding are entirely virtual, providing a smooth and efficient experience for our candidates. As an employee, we enable you to select your main way of working, whether it's from home, one of our offices or hubs, or a co-working space near you.

Job Overview:

As our Global Implementation Consultant, you will join our Enterprise Services Team to own the implementations of our standard enterprise clients. Our goal is to build a Coursera solution quickly and successfully that drives impact at scale across all of our standard client organizations. This role is also very cross-functional. You can expect to work with members within our sales, customer success, marketing, product, engineering, finance, learner services, and legal teams in service of Coursera’s growth and long-term success.

Responsibilities:

  • Successfully configure and launch Coursera’s Enterprise product on time according to the client’s requirements with high quality and contribute to building implementation methodology
  • Independently manage projects by both leveraging client relationships as well as using data analysis to track our build to launch phase
  • Find scalable solutions and strategies which help us in defining implementation methodology, create project documentation, procedures, and best practices for implementation services while managing requirements, scope, and timeline for the project
  • Onboard clients on Coursera’s Enterprise product to ensure awareness and understanding of the platform and the solution
  • Establish effective feedback mechanism to channel insights and client feedback to cross-functional teams and collaborate with Customer Success, Product, and Engineering 

Basic Qualifications:

  • 6 + years in customer-facing roles in a high growth organization
  • Exceptional written and verbal communication and presentation skills
  • Strong analytical and problem-solving skills 
  • Detail-oriented with the ability to set priorities and be flexible in a changing environment
  • Experience in owning and managing end to end delivery, ability to collaborate closely with cross-functional teams and driving results 
  • Demonstrated history in project management and change management 

Preferred Qualifications:

  • Prior experience in Education Technology
  • Prior experience in Saas Implementations or customer management
  • Business fluency in English and Spanish
  • A passion for education, education reform, and interest in working for a social enterprise
  • Proven sense of customer empathy and customer-centricity
  • Entrepreneurial mindset

If this opportunity interests you, you might like these courses on Coursera:

 

 

 

 

#LI-MJ1

Coursera is an Equal Employment Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, protected veteran status, disability, or any other legally protected class.
 
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please contact us at accommodations@coursera.org.
 
For California Candidates, please review our CCPA Applicant Notice here.
For our Global Candidates, please review our GDPR Recruitment Notice here.
 
#LI-Remote

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About The Company

Coursera Inc. is an American global massive open online course provider. It was founded in 2012 by Stanford University computer science professors Andrew Ng and Daphne Koller. Coursera works with universities and other organizations to offer online courses, certifications, and degrees in a variety of subjects.

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