Growth Operations Manager (Southeast Asia)
Job Summary
Job Description
Binance, a leading global blockchain ecosystem, is seeking a Growth Operations Manager for its on/off ramp team in Southeast Asia. This role focuses on driving growth and optimizing operations for regional on/off ramp services. The ideal candidate will be a strategic thinker with a deep understanding of local market dynamics, user behavior, and growth strategies, responsible for boosting sales, designing and implementing growth activities, handling transaction disputes, monitoring transactions, conducting data analysis, and contributing to regional growth strategies. Collaboration with the product team for improvements and continuous market research are key. This is a full-time position that can be based in Malaysia, UAE, Philippines, or remotely in Asia, preferably for candidates familiar with the regional market.
Must have:
- 5+ years experience in business development/growth in fintech, payments, or crypto.
- Fluency in English and one Southeast Asian language.
- Organized, meticulous, and result-oriented.
- Strong problem-solving and analytical skills.
Good to have:
- Additional languages are an advantage.
Perks:
- Shape the future with a leading blockchain ecosystem.
- Collaborate with world-class talent in a user-centric global organization.
- Tackle unique, fast-paced projects with autonomy.
- Thrive in a results-driven workplace with career growth and learning opportunities.
- Competitive salary and company benefits.
- Work-from-home arrangement.
5 skills required
Job Details
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
We are seeking a highly motivated and experienced Growth Operations Manager to join our on/off ramp team in Southeast Asia. The ideal candidate will be responsible for driving growth and optimizing operations for our on/off ramp service offerings in the region.
This role requires a strategic thinker with a strong understanding of the local market dynamics, user behavior, and growth strategies.
This is a full time role, can be based in Malaysia, UAE, Philippines or a remote position in Asia, preferably talent who knows the regional market well.
Responsibilities
- Boost sales and contribute to our long term business goals by growing and establishing relationships with potential clients/agents/partners
- Design and implement ongoing growth activities online and offline to engage, acquire and retain user pool and trading volume
- Handle disputes arising from P2P/fiat transactions on the platform and support users/clients with troubleshooting to resolve their issues
- Constant monitoring of transactions, investigating and reporting suspicious activities
- Conduct in-depth data analysis to understand user behavior, market trends while implementing growth opportunities in Southeast Asia
- Leverage on regional user data and insights to contribute to the team’s growth & ops strategies
- Gain a deep understanding of the on/off ramp products, including its features and user experience, collaborate with the product team to identify areas for improvement and implement product enhancements
- Consistently and comprehensively communicate with key stakeholders to ensure the shared understanding of goals, deadlines and deliverables
- Continuous market research to identify and leverage on growth opportunities for the product. Including but not limited to market comparison analysis, business opportunities recommendations and relevant local market news
Requirements
- At least 5+ years of relevant experience in business development and growth roles in the fintech, payments or crypto industry.
- Fluency in English and one other Southeast Asia local language is required to be able to coordinate with overseas partners and stakeholders. Additional languages would be an advantage.
- Organized, meticulous and result-oriented, strong problem-solving & analytical skills.
Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.
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About The Company
Binance is the world’s leading blockchain ecosystem and cryptocurrency infrastructure provider with a product suite that includes the world's largest digital asset exchange and much more.
Trusted by over 200 millions of users worldwide, the Binance platform is dedicated to increasing the freedom of money for users, and features an unmatched portfolio of crypto products and offerings, including: trading and finance, education, data and research, social good, investment and incubation, decentralization and infrastructure solutions, and more.
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