Head – Workforce Management (WFM)

Version 1 has celebrated over 26 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer reflecting how employees are at the heart of Version 1. 

We’ve been awarded: Innovation Partner of the Year Winner 2023 Oracle EMEA Partner Awards, Global Microsoft Modernising Applications Partner of the Year Award 2023, AWS Collaboration Partner of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. 

As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve seen significant growth across our practices and our Digital, Data and Cloud team is preparing for the next phase of expansion. This creates new opportunities for driven and skilled individuals to join one of the fastest-growing consultancies globally. 

Role is part of the Enterprise Workforce Management team and as part of the strategic leadership team will be responsible for building a dynamic and responsive Workforce Management organization that aligns with evolving client needs and business growth objectives in a competitive business environment.

It is an exciting time to join the team as it is in the build phase of developing the set of capabilities, processes, and tools to deliver end-to-end resource management processes across all business units and geographies

Key Responsibilities

Strategic Leadership

• Define the vision, roadmap, and operating model for the Talent Supply Chain aligned with business strategy.
• Build and institutionalize a scalable and agile resource management framework for global delivery operations.
• Develop and execute resource management strategies aligned with the company’s business goals and delivery plans.
• Drive transformation and change management in the organization with respect to implementing integrated workforce management practices
• Help build the skill taxonomy and be part of career architecture road map

Team Leadership

• Build, lead, coach, and develop a high-performing Talent supply chain team
• Foster a culture of responsiveness, ownership, and business partnership within the function.
• Build succession plans and leadership depth within the resource management organization.
• Work with the Centers of Excellence to promote Diversity & Inclusion cross our talent supply chain practices.
• Establish a continuous learning culture within the team to embed learnings and stay ahead of workforce planning trends and tools.

Stakeholder Management

• Be a trusted advisor and engage with senior leadership to understand evolving business needs and align workforce capabilities accordingly.
• Partner with executive leadership across Delivery, Talent Acquisition, HR, and Finance to ensure integrated workforce planning.

• Partner with the Practices and act as central point of coordination between delivery, recruitment, learning & development (L&D), and finance teams.
• Ensure our workforce strategies map to the evolving needs of our customers’ expectations and market dynamics.

Supply-Demand Planning

• Own the demand forecasting process for resource needs across technology, domain, geography, and experience levels.
• Drive proactive workforce planning based on sales pipeline, project ramp-ups, attrition trends, and business seasonality.
• Collaborate with sales, delivery, talent acquisition, and HR teams to ensure proactive workforce planning.
• Forecast short-term and long-term resource requirements based on business pipeline and delivery demands and help prioritize planning efforts.
• Include planning for contractors, contingent staff as part of the overall workforce mix.

Utilization & Optimization

• Set enterprise-level utilization goals and lead efforts to maximize billable resource deployment.
• Monitor resource productivity metrics and drive actions to improve under-utilization, re-skilling, or redeployment.
• Establish policies for pyramiding, location strategy, and skill mix optimization to improve delivery margin.
• Develop / leverage AI models to predict utilization trends and recommend optimal staffing strategies.

Talent Pool & Internal Fulfilment

• Create and manage a centralized demand-supply matching engine to reduce fulfilment cycle time.
• Integrate workforce skilling insights with learning and development teams for supply readiness.
• Lead bench management initiatives to minimize idle capacity and reduce hiring dependencies.
• Implement structured cross-skilling, upskilling, and redeployment programs to build internal fulfilment capability.
• Work with the Centers of Excellence to align internal fulfillment with career development frameworks to boost retention.

Technology & Analytics

• Champion the adoption of workforce management tools and digital dashboards for real-time visibility into demand, supply, and utilization.
• Drive a data-led culture in the team through advanced analytics, scenario modelling, and decision support systems.
• Ensure accurate and timely reporting of workforce metrics to CXOs and business leaders.

Governance & Compliance

• Establish governance forums with key business and functional leaders to review fulfillment health, open positions, and risk mitigation.
• Ensure adherence to internal deployment policies, compliance requirements, and SLAs for resource allocation.
• Manage cross-border deployment guidelines, visa planning, and onshore-offshore balance for global projects.
• Ensure workforce planning processes are audit-ready and transparent.

Skills & Competencies

• Strategic and analytical mindset with a hands-on approach
• Deep understanding of workforce lifecycle and deployment practices
• Expertise in resource management platforms
• Excellent stakeholder management and executive communication skills
• Ability to lead through ambiguity and move the dial through resilience and personal commitment
• Leadership presence with the ability to influence across a matrix organization
• Change management and operational transformation experience

• 18+ years of experience in resource management, workforce planning, or delivery operations in IT services or consulting
• Proven leadership of large-scale, global workforce operations (5,000+ employees preferred)
• Experience working within the European market or with European clients is beneficial.
• Strong understanding of technology skills, project delivery models (Agile, Waterfall), and global delivery frameworks

Skills & Competencies

• Strategic and analytical mindset with a hands-on approach
• Deep understanding of Talent Supply Chain process
• Expertise in resource management platforms
• Excellent stakeholder management and executive communication skills
• Leadership presence with the ability to influence across a matrix organization
• Change management and operational transformation experience

At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their well-being, professional growth, and financial stability. 

One of our standout advantages is the ability to work with a hybrid schedule along with business travel, allowing our employees to strike a balance between work and life. We also offer a range of tech-related benefits, including an innovative Tech Scheme to help keep our team members up-to-date with the latest technology. 

We prioritise the health and safety of our employees, providing private medical and life insurance coverage, as well as free eye tests and contributions towards glasses. Our team members can also stay ahead of the curve with incentivized certifications and accreditations, including AWS, Microsoft, Oracle, and Red Hat. 

Our employee-designed Profit Share scheme divides a portion of our company's profits each quarter amongst employees. We are dedicated to helping our employees reach their full potential, offering Pathways Career Development Quarterly, a programme designed to support professional growth.