HR Associate

5 Months ago • All levels • Human Resource

Job Summary

Job Description

The HR Associate (Junior HR Coordinator – People and Culture) role involves providing excellent customer service to employees, managers, and business partners regarding HR inquiries. Responsibilities include processing HR transactions using Workday and other systems, managing a high volume of requests through a case management tool, adhering to service level agreements, and escalating complex issues. This position requires strong communication skills, attention to detail, and the ability to handle sensitive information. The role is based in Gdansk, Poland, with an on-site presence 2-3 times per week. A Bachelor's degree in HR or equivalent experience is required, along with prior experience handling high-volume customer inquiries in a corporate setting.
Must have:
  • Excellent customer service
  • HR transaction processing
  • High-volume inquiry handling
  • Workday and HR systems proficiency
  • Strong communication skills
  • Data confidentiality
Good to have:
  • Additional languages
  • Case management tool experience
Perks:
  • Robust benefits package
  • Global career opportunities
  • Flexible working options

Job Details

Junior HR Coordinator – People and Culture (P&C) is responsible for responding to inquiries from employees, executing P&C transactions, and data reporting using Workday and other HR systems. This role requires great attention to detail, customer service orientation, and an ability to use discretion and latitude to prioritize service requests.

This is a full time position based in our office in Gdansk (al. Grunwaldzka 50) 2-3 times per week.
Type of employment: permanent contract (umowa o prace).

What You'll Do

  • Provide excellent customer service in response to HR-related inquiries from employees, P&C Business Partners, and managers via multiple channels, including email, instant message, chat, and phone.
  • Resolve inquiries accurately and timely by accessing knowledge guides and information in multiple systems.
  • Process P&C transactions by collecting required information from the employee, manager, or other stakeholders internally and externally.
  • Utilize the case management tool to capture all inquiries, customer information, case data, and updates, and communicate the resolution to the requestor or escalate more complex issues to the appropriate team member.
  • Manage workload efficiently to fulfill commitments in accordance with established service level agreements (SLAs)
  • Effectively communicate P&C policies and programs while demonstrating active listening skills and a commitment to employee experience.

What We're Looking For

  • Bachelor's Degree in HR or equivalent experience
  • Prior experience fielding high-volume customer inquiries a high-volume within a corporate environment.
  • Excellent verbal and written communication skills.
  • Business fluent in English; any additional languages are advantageous.
  • A passion for excellent customer service, adaptable & flexible.
  • Ability to multitask and work effectively and efficiently, delivering high-quality work in a fast-paced, changing work environment.
  • Ability to comply with handling sensitive and confidential employee data.
  • Works under general direction; must be able to work independently.
  • Ability to utilize knowledge guide materials in performing research and answering inquiries.

Why Aristocrat?

Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.

We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. We offer a range of flexible working options through all.flex, our flexible hybrid work model and invite you to have a conversation with us about flexible working. EEO M/F/D/V

  • World Leader in Gaming Entertainment

  • Robust benefits package

  • Global career opportunities

Our Values

  • All about the Player

  • Talent Unleashed

  • Collective Brilliance

  • Good Business Good Citizen

The US based roles may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

Travel Expectations

None

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About The Company

Aristocrat Leisure Limited (ASX: ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day. Headquartered in Sydney, Australia, Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming),social casino (Product Madness)and regulated online real money (Aristocrat Interactive). Our team of over 8,500 people across the globe are united by our company mission tobring joy to life through the power of play.For further information visit the Group's website at

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