Integration Support Engineer

Yggdrasil is a provider of superior online gaming solutions for iGaming operators. The business was founded in 2013 and is today one of the industry’s most respected and acclaimed suppliers. In 2019 Yggdrasil introduced the three pioneering value propositions; YG Franchise, YG Masters and YG Game IP, of which the last two is powered by Yggdrasil’s enabling technology solution GATI (Game Adaptation Tool & Interface). Since its inception, Yggdrasil has embarked on a rapid growth trajectory enabled by a strong corporate culture focused on innovation, creativity, quality and technology leadership. 

We are currently seeking enthusiastic individuals to join our team as Integration Support Engineer at our expanding Technology and Development center in Krakow. This entry-level role offers an exciting opportunity to kickstart your career in a vibrant technology-driven environment. As a Integration Support Engineer, you'll be at the forefront of our mission to deliver exceptional customer service in the dynamic world of game development.

This position provides a gateway into the thriving game development industry, offering exposure to a wide range of modern technologies. We're dedicated to fostering professional growth and providing a diverse career path for individuals who demonstrate the ability to quickly acquire knowledge and adapt alongside our team. We're on the lookout for motivated and talented individuals who are eager to learn and grow with us!

Key skills for a Integration Support Engineer (L1) role in iGaming include:

1. Proficiency in English (min. B2): A high level of proficiency in the English language, both written and verbal, is essential for effectively communicating with customers.
2. Customer-Centric Approach: A genuine desire to help customers and ensure their satisfaction, with a focus on delivering personalized support and building positive relationships.
3. Excellent Communication: Ability to communicate effectively with customers through various channels in a clear, concise, and courteous manner.
4. Problem-Solving: Strong problem-solving skills to troubleshoot customer issues efficiently and provide effective solutions, often in real-time.
5. Team Collaboration: Willingness to collaborate with cross-functional teams, such as technical support and product development, to address customer concerns and contribute to continuous improvement initiatives.
6. Adaptability: Flexibility to adapt to changing priorities, customer needs, and work schedules, including the ability to work evenings, weekends, and holidays as required in a 24/7 gaming environment.
7. Time Management: Effective time management skills to prioritize tasks and manage workload efficiently.
8. Empathy and Patience: Ability to empathize with customers' concerns and demonstrate patience and understanding while resolving issues, particularly in high-pressure situations.
9. Commitment to Ongoing Learning: Demonstrated dedication to continuous learning and professional development within the company's framework.
10. Basic understading of technology:  Unix systems, MySQL, Restless API, HTTP, JavaScript.

Nice to have:

• Technical Proficiency: Basic understanding of cloud platforms, online gaming operations, and technical terminology to assist customers with account management, gameplay, and technical issues.
• Previous Gaming Experience: Prior experience as a gamer or familiarity with different gaming platforms and genres can provide valuable insights into customer preferences and enhance the ability to relate to gamers' needs
  
  Objectives: 
• Providing timely and efficient support to address day-to-day inquiries and service requests from our valued clients.
• Tracking and meticulously following up on reported bugs, glitches, and issues encountered by clients, ensuring prompt resolution and minimizing disruptions to their operations.
• Continuously refining and enhancing the processes, procedures, and tools utilized in client support operations to optimize efficiency, effectiveness, and overall customer satisfaction.
• Effectively resolving simple technical tasks and inquiries while efficiently escalating more complex issues to other departments for further investigation and resolution.