IT Service Assurance Engineer

Employment Type

Closing Date

Job Title

Job Summary

Job Description

Who We Are
We're Australia's leading telecommunications and technology company. With a global presence in more than 22 countries, we have a strong global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.

We are committed to making Telstra the best place to work and creating a diverse and inclusive workplace that works for everyone.

Focus of the Role
As the IT Service Assurance Engineer, you will be responsible for the operational health, deployment, and continuous improvement of applications within the Assurance stack. This role blends application support and operational engineering, ensuring high availability, proactive issue management, and efficient delivery across development, testing, and production environments.

What We Offer
Performance-related pay 
Access to thousands of learning programs so you can level-up 
Global presence across 22 countries; opportunities to work where we do business.

Other exciting applicable country-specific benefits to be shared as you progress

What You’ll Do
Product & Technology - Software Engineering & IT develops and maintains Telstra's software and IT systems, working on some really cutting-edge technologies.
•    Collaborate with cross-functional teams to ensure the reliability, availability, and performance of our systems.
•    Design, implement, and manage scalable and automated solutions for infrastructure and application monitoring.
•    Participate in on-call rotation to provide timely response and resolution to production incidents.
•    Conduct post-incident reviews and contribute to incident documentation.
•    Lead and facilitate problem management processes to identify, analyze, and resolve recurring incidents.
•    Work closely with development and operations teams to address root causes and implement preventive measures.
•    Solid experience in using Incident management tools like BMC Remedy
•    Develop and maintain monitoring solutions to proactively identify potential issues before they impact the production environment.
•    Utilize data analytics to identify trends and patterns for continuous improvement.
•    Implement automation tools and frameworks to streamline repetitive tasks and enhance system reliability.
•    Utilize tools such as Java, SRE, New Relic, Splunk, AWS knowledge, and scripting languages like Perl, Python, Ruby, VBScript, and PowerShell to perform operations triage and automate tasks.

About You
•    Bachelor’s degree in computer science or a related engineering degree
•    Minimum 5+ years of experience in telecom Service Assurance stack.
•    Java, Nodejs, microservices, NoSQL
•    AWS EC2, S3, Lambda, IAM, ECS, EKS, SQS, Kinesis
•    Proven experience in problem management and incident triage.
•    Strong knowledge of ITIL, SRE Practices
•    Programming experience in java, python or any other scripting languages
•    Experience working with AWS or similar cloud platforms
•    Implementation experience of observability tooling (setup dashboards, write queries) – eg. New Relic, Splunk
•    Excellent analytical and troubleshooting skills.
•    Effective communication and coordination abilities.
Desirable Skills:
•    Experience in implementing Site Reliability Engineering (SRE) practices.
•    Power BI: Familiarity with Power BI for data visualization and analysis.
•    Microservices / API: Knowledge of microservices architecture and API design.
•    Object-Oriented Programming (OOPs) / Declarative SQL: Understanding of OOPs concepts and declarative SQL for data manipulation.
•    Excellent verbal and written communication skills
•    Knowledge of XML, JSON and other data interchange formats.
•    Knowledge of Java, HTML5, JQuery and other web technologies.
•    Excellent communication, documentation and presentation skills
 
We're amongst the top 2% of companies globally in the CDP Global Climate Change Index 2023, being awarded an 'A' rating. If you want to work for a company that cares about sustainability, we want to hear from you.

When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.  

As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.

We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.

We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information or the application form, and require this in an alternate format, please contact our Talent Acquisition team on DisabilityandAccessibility@team.telstra.com.