IT Specialist - WABC

Disney Entertainment’s eight-owned ABC stations are multiplatform leaders in local news and information. WABC-TV has been the leader in local news and entertainment programming in the New York City area for more than 60 years. Producing more than 45 hours of live, local news and weather each week, Channel 7 “Eyewitness News” is the most-watched local news in New York and the United States. WABC-TV also produces the No. 1 syndicated talk show, “LIVE with Kelly and Mark,” which is seen in more than 200 markets across the U.S. Quality news and programming, groundbreaking technology, and ongoing community outreach are the hallmarks of excellence that have consistently kept WABC-TV New York’s No. 1 station and the most-watched television station in the nation. 

WABC-TV’s award-winning technology team is seeking an Information Technology Specialist. As the first responders to technical issues, IT Specialists play a critical role in ensuring seamless news gathering, production, and distribution. The ideal candidate will provide exceptional frontline support and contribute to shaping the future of WABC-TV.

WABC-TV is a 24 x 7 x 365 broadcast facility as such non-regular hours including weekends and holidays will be required

Responsibilities:

• Provide client focused support for users at WABC including but not limited to: Control Room, Studio, Newsroom, and Distribution systems
• Pro-actively engage end users throughout your shift to learn of challenges and successes while production is progress
• Collaborate with the technology team at WABC and beyond to resolve longer-term challenges that cannot be immediately resolved
• Maintain knowledge of Virtual Desktop systems and technologies in use by WABC-TV
• Maintenance and integration of new technologies with existing infrastructure, and ensuring they are conforming to company standards, security policies and regulations
• Troubleshoot and remediate complex systems in a fast-paced time sensitive live production and broadcast operation
• Analyze root cause to determine operational or technical issues and take necessary corrective action to prevent the issue from reoccurring.
• Participate with writing and collaborating on technical documentation for both technical and non-technical audience
• Interact with end users in News, Programming, Production and Creative Services on systems.  Provide direction and training to them when issues arise during the day-to-day operations
• Ownership of Projects and Troubleshooting tickets through resolution
• Other duties as directed by Technology Department

Basic Qualifications:

• High School diploma or equivalent
• Highly organized and capable of monitoring and responding to high volumes of various forms of electronic communication 
• Ability to communicate across the organization at all levels including operational staff and senior leadership
• Ability to Self-Manage tasks/projects while providing important updates to leadership team in a timely manner
• Strong knowledge and experience working with Active Directory, Apple and Microsoft desktop/server environments, TCP/IP and Cisco Networking, and Server Virtualization (VMWare) and SAN infrastructure
• Building and Implementing traditional IT and Broadcast systems utilizing current imaging technologies, such as MS Systems Center
• In depth experience supporting a broad range of technology such as mobile devices, laptops, desktops, and enterprise class servers
• Understanding of bare metal setup inclusive of building computer images and update packages 

Preferred Qualifications:

• Bachelor’s degree in computer science/network engineering/data communications or related field or equivalent years of experience
• Highly organized and capable of monitoring and responding to high volumes of various forms of electronic communication
• Familiarity with video streaming protocols such as SRT and NDI
• Proficient with one or more scripting languages like VB/.BAT/PowerShell and have experience with MS SQL database management
• Experienced with Adobe Creative suite and additional video editing software