IT Support Specialist

Who we are:

Welcome to Archipelago, where we're redefining the landscape of commercial property insurance with our AI-powered data network. We believe in the power of accurate information to drive meaningful business decisions and offer solutions to generate that accurate information as easily and efficiently as possible. By connecting brokers, owners, and insurers, we empower our customers to navigate the complexities of the property insurance and risk management processes with confidence.

Archipelago was founded in 2018 and serves many of the world’s largest property brokers and their clients, representing over 500 of the worlds largest and most dynamic commercial property portfolios to improve their data and better represent their risks. Archipelago has achieved Series B funding from industry-leading investment partners including Scale, Canaan Partners, Ignition Partners, Prologis Ventures, Stone Point Capital, and Zigg Capital.

Join us at Archipelago and be part of a team dedicated to transforming the commercial property insurance industry. We're seeking individuals with a passion for innovation, a commitment to excellence, and a drive to further elevate and empower our customers. 

If you're ready to make a meaningful impact and be part of a dynamic, forward-thinking company, we invite you to explore our job opportunities and join us on our journey to keep data accurate and workflows seamless.

NOTE: Preferred candidates to be located in Noida, India.

Who you are:

Archipelago is seeking a qualified  IT Support specialist to join our growing team. You’ll be responsible for working with the US based Director of IT to maintain and support all company issued end user hardware and core software / services such as Microsoft Office 365, Google Workspace, Slack, Jumpcloud SSO, Sophos Central, Jamf, etc.

We are a distributed company headquartered in New York. This combined with a regulated customer base requires an automation and compliance first mindset in tooling and device management.

You should have a solid and diverse technical background in end user technology, as well as some customer service experience. An empathetic and problem-solving attitude and the ability to work on a growing team are all essential skills to perform well in this position.

You should be located in Noida or be comfortable commuting to our office 1-2 days a week as needed. The ideal candidate should be able to work a mid-day shift to help with early morning US based coverage.

Responsibilities: 

• Automation and managing of employee laptop onboarding and offboarding including shipping/delivery to staff and managing inventory. 
• Resolving employee technical support questions and issues
• Help maintain and support existing cloud based IT infrastructure
• Creating technical documentation for both end users and team members
• Collaborate with other teams on cross functional projects
• Provide coverage to staff during both EST and IST  hours and after hour emergencies on occasion

Key Outcomes you are responsible for: 

• Manage all steps of onboarding and onboarding for India based personal including inventory management
• Become primary support contact for  India based team and US team 
• Support US based IT Director in future IT projects

Key Metrics & Results to measure your success: list key metrics and results 

• Take over onboarding and offboarding of India-based personnel from US IT Team
• Be first point of contact for  new IT helpdesk tickets during working hours 
• Participate in the success of IT projects

Qualifications: 

• Minimum of 2 years of IT Helpdesk experience in fast paced high growth b2b startups (100+)
• A customer-centric approach to employee support
• Bachelor’s degree or equivalent 
• Experience with remote first / distributed organizations
• Experience supporting both Apple and Windows devices
• Intermediate  knowledge of technology such as: JumpCloud, Google Workspace, Slack, Sophos, Jira Service Manager (Assist/Halp), and MDM solutions such as JAMF and InTune
• Familiarity with managing users and applications in an SSO environment such as Jumpcloud, Okta or OneLogin. (Jumpcloud preferred)
• Must have 1+ years of experience as an Office 365 administrator including Sharepoint 
• Automation first mindset
• Excellent written and verbal communication skills
• The ability to explain technical terms in non technical ways

Bonus Points: 

• Familiarity with setting up SAML/SSO application integrations
• An understanding of end user security and  how to secure end user devices
• Experience working with JAMF
• Experience with migrating from Google Workspace to Office 365
• Experience deploying and managing Intune to Windows computers
• An interest in learning about new technologies 

Benefits:

We offer excellent benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance.

*All benefits are subject to change at management’s discretion.