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IT Support Specialist

4 Months ago • All levels • Administrative

Job Summary

Job Description

The IT Support Specialist at Warner Bros. Discovery provides 1st and 2nd level support for employees, handling IT issues and user administration across various systems. Responsibilities include maintaining the network and VoIP system, managing employee workspace relocations, and troubleshooting hardware and software. The role requires hands-on experience with IT hardware and software installation, strong knowledge of Microsoft 365, Windows, Mac OS, and Active Directory. Fluency in German (C1+) and good English (B1+) are essential, along with excellent communication and teamwork skills. This is a 100% on-site position in Cologne, Germany.
Must have:
  • 1st/2nd level IT support
  • User account administration
  • Network & VoIP system maintenance
  • Microsoft 365 & Active Directory knowledge
  • Fluent German (C1+), good English (B1+)
  • IT hardware/software installation experience
Perks:
  • Flexible working hours

Job Details

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Primary purpose of the role:

The IT department maintains all computers, servers and storage systems, access authorizations and IP telephony. It is responsible for effective provisioning, installation/ configuration, operation, and maintenance of systems hardware and software and related infrastructure.

Please note this is 100% on-site position.

Key Responsibilities:

  • 1st and 2nd level support for employees regarding IT issues

  • User administration (setup/ maintaining accounts) for different systems

  • Maintains network and VoIP system

  • Administers employee workspace relocations by setting up workspaces with appropriate hardware, and handles troubleshooting as appropriately

  • Other job-related duties or special projects as required

Knowledge/ Skills/ Abilities:

  • Hands on experience of installing IT hardware, software, user help desk and IT infrastructure

  • Very good knowledge of the Microsoft 365 and the current Windows and Mac OS operating system environment as well as the administration of Active Directory

  • Good organisational skills and time management

  • Fluent German (C1 and higher) and good English language skills (B1 and higher)

  • Good communication skills and enjoy working in a team

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at   along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. Severely disabled employees are welcome in our company and will be given special consideration if they are equally qualified. Flexible working hours are offered to assist.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our for instructions to submit your request.

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About The Company

Warner Bros. Discovery, a premier global media and entertainment company, offers audiences the world’s most differentiated and complete portfolio of content, brands and franchises across television, film, streaming and gaming. The new company combines WarnerMedia’s premium entertainment, sports and news assets with Discovery’s leading non-fiction and international entertainment and sports businesses.

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